hertz.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 17,066+ users reviewing Hertz. Read verified ratings and real customer experiences on hertz.com before you order.
Related articles
2.8 / 5
Average user rating
17066
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for hertz.com.
Brands may not incentivize or pay to hide reviews.
hertz.com Reviews
Read real experiences from customers of hertz.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Britt
April 11, 2026
NEVER BOOK WITH THIS COMPANY!
NEVER BOOK WITH THIS COMPANY!! If I could leave the stars blank, I would have. Absolutely horrendous company.On April 2, I made a prepaid reservation for a Nissan Rogue, with pickup at the Orlando Airport and drop-off in Miami. I booked this rental through my All Accor membership, trusting their recommendation of Hertz as a reputable partner. Upon arriving at the rental counter after our flight landed (after 11:00 PM on April 10), I was informed by the front desk employee that my debit card could not be accepted. I was then instructed to change the reservation into my husband’s name and use his credit card. This was confusing and inconvenient, as my husband was physically present with me and could have simply been added as an additional driver. The employee directed me to call customer service to make this change. However, when I did so, I was told that the reservation could not be modified because it was prepaid. This left us stranded at the airport late at night after midnight, with no viable solution provided by the Hertz staff. As a result, we were forced to cancel the original reservation, remain at the airport past midnight trying to resolve the issue, and ultimately leave without a rental car. We then had to pay over $60 for an Uber just to reach our hotel, something that would have been unnecessary had the original booking been handled properly.Following the phone employee’s recommendation, we rebooked a new reservation online under my husband’s name and credit card. However, the drop-off location had to be changed to Miami Airport because it was the only affordable option available at that point. This is not the location we originally needed, and it has created additional inconveniences for our travel plans.We travelled back later that day around 1:00 PM for our new reservation and again had significant issues. No where on the reservation does it say to bring a passport. As well, I was not told that we needed to show our passport on the phone when I called in multiple times. It says and we were told to ensure we had our driver's license. We were turned away because we do not have our passports, we left them in the safe at the hotel. We spent $36 via Lyft to get there and now had to leave again and spend another $70 for a round trip to come back and retrieve a rental. At this point, we're spending in Ubers and Lyfts what would have spent on the rental. I AM 21 WEEKS PREGNANT AND THIS HAS CAUSED A LOT OF UNNECESSARY STRESS AND TIME LOST FROM OUR VACATION FOR NO REASON! To add, the employee that we spoke to at the front desk this time confirmed that they could have added my husband to my original reservation the night before and take his credit card so why was my first reservation not honoured? Also, the manager Henry was very rude and did not listen to our concerns. This is absolutely ridiculous! The customer service is incredibly horrendous. If it weren’t for all other rental companies being sold out in this area, I definitely would not have booked again with Hertz, however, we needed the rental. Needless to say, going forward, I will of course NEVER book with this company again.Additionally, the phone staff consistently disconnect the calls which requires you to continuously call back to resolve the same issue. This entire experience has been extremely disappointing,frustrating and inconvenient, especially as this was my first time renting with Hertz. I typically use other reputable companies but chose Hertz based on All Accor’s recommendation, something I now regret given the circumstances.
Pinksky Salas
April 11, 2026
Horrible considering they picked up car…
Horrible considering they picked up car that i had thst was being oaid from insurance , its been 2 weeks ans no ine from corp has called me back, my stuff is missing ir stolen. Medication a handicap parking permit a huge pressure washer kids clothes brand new cell phone and more. They never notified me and i had notified them of extension a fee days prior : then they keep trying to charge ny card and have charged more than they were supposed to in first place After i left a review 2 weeks ago and was assured someone would help me Dont ever rent here !
David Mihalek
April 9, 2026
Dishonest Fuel Charging Practice
Hertz has started charging for fuel by default, even if you fill the tank yourself and decline their refueling service. Instead of checking the gauge at drop-off, they simply add the charge to your bill and put the burden on you to prove otherwise. They’ll send an invoice stating you can submit a receipt for a credit, but it feels like a dishonest tactic to drive extra revenue. Heads up: Keep your gas receipts and check your final statement closely.
John Sapienza
April 9, 2026
I reserved a car and paid for it 2…
I reserved a car and paid for it 2 months before rental with a debit card. When picking up car I had to leave a 500$ deposit refundable which was fine. But because it was a debit card they wanted to do a credit check on my credit report. That is BS. That needs to be clearly spelled out ahead of time!! They were fine using my debit card to pay the 465$ 2 months in advance. Never again HERTZ!! You SUCK!!
robert
April 8, 2026
We need a car earlier than we excepted…
We need a car earlier than we excepted and we had a reservation at Avis. We could not change it, so we went to Hertz. We had a car asap, pick up at the airport - contract signed and away we went. The car was not "clean" outside by we need it would be dirty again so we accepted. The car was good. We returned the car one week later, same good service as when we got the car.
Becky
April 6, 2026
I rented a car for a personal trip and had a lot of my time wasted
I rented a car for a personal trip. I arrive at the airport, no cars are available so somehow they took the reservation but did not keep the reservation. They told me to sit and wait. I waited about 30 minutes and went back to the desk and said I'd cancel and just uber. They then magically had a car for me. All good. Then, I go to return the car; I refuel it to full, yet get charged $50.03 for refueling. I then go through trying to talk to a useless chatbot then wait 17 minutes for someone in another land to try and resolve my issue. 35 minutes in, I do get the refund but wow. A lot of time wasted and it feels almost scam like because not everyone checks their receipt. Hertz has really gone downhill and I'm definitely looking for a new rental car vendor. I'm at the presidents club level so I rent a lot of cars.
Elaine Johnson
April 6, 2026
0 stars
Made reservations in March for a vehicle at Hertz. Went to pick up the vehicle at the reserved date and time only to find out that they don’t have the vehicle there yet, someone was to return it by noon. It’s 9am. They suggested i call “customer service” to see about picking up the vehicle at a different location. That rep, wish i got his name, said that i could get it from the airport, 30 minutes away, for the same price. He said i had 24 hours to pick up the vehicle and at that point if not picked, my reservation would be lost. I go straight there because i need to get on the road, at this point, I'm already behind my planned schedule. I get to the airport, they can’t find that my reservation was changed to their location and they can’t book another reservation under my name since i still had one at the original location AND they don’t even have the vehicle i needed. I called customer service back and spoke with Nina, i explained everything to her, she placed me on hold saying Northridge has the vehicle. I asked her how am i to trust that, that’s the case, yall just sent me on a wild goose chase, so i asked her to call them and confirm. She said they aren‘t allowed to do that and that she could make the reservation for me. I requested her sup cuz ain’t no way in hell yall can‘t contact them and verify they have the vehicle, yall just told me to come to the airport and it’s not here. She puts me on hold and comes back saying her sup authorized her to call them, she called and they do have the vehicle and the price is now $100+ more. Girllllllllll bye, yall got me running around like crazy when i did what i was supposed to do. Requeted her sup, blah blah blah my sup will say the same, ok, give me the sup. I speak with Tim #1425316, allegedly, says he can’t change the price. I requested his sup, he doesn’t have one. He just places me on “hold” no music no nothing so i already know this dude just muted the dang phone. He gets back on talking about thanks for holding, pissing me off even more cuz no he didn’t have me on hold, you muted the phone. He says his sup isn’t taking calls and to try again in 30 minutes. At this point, I've been on the phone with yall 1 hour, i can and will hold for that sup. He says i can’t and hangs up..... Where the F is the customer service? Why are we continuing to outsource these companies. Where’s the compensation for NOT holding up to your end of the contract? Oh but God forbid i cancel on yall at the last minute. What do you have to say Hertz? Is this how you all treat customers?
Abby E
April 6, 2026
Randomly cancelled my reservation after…
Randomly cancelled my reservation after I had already checked out and received the car and was at the gate. This was after an 8 hour flight at 10pm. How is this even legal?
Mike Bell
April 6, 2026
A screw in a worn-out tire.
I rented a Hertz car in Ft. Myers, FL and drove to Naples, FL. After 2 days, a "low air" tire warning came on. I aired the tire twice. During one airing, I noticed a large screw in the tire. Around the screw was white leak sealer (I did not insert this stuff). I drove back (30 minutes each way) to exchange the car. Separately, all tires were worn out with over 33,000 miles. Hertz has issued a case # 63960190 and demanding $100. I have a picture of the screw with seeping flat sealer which they don't care about seeing. I asked two times if the tires were inspected "all the way around" but the answer was always "we thoroughly inspect all cars" which actually didn't answer my question. This is a poor response to a problem which I didn't cause and cost me valuable vacation time. Mike Bell
New Folder
April 6, 2026
Very bad
If you are planning on renting from this location, do yourself a favor and clear your entire calendar. I spent hours standing around waiting to pick up a vehicle, making it impossible to keep any other appointments or plans for the day. You should fully expect to spend your entire day just trying to get the keys.To make matters worse, the staff is completely unprofessional. There is no clear organization, and I watched repeatedly as other customers were brought ahead of me for no apparent reason. When you try to ask for an update, you’re met with indifference. It’s frustrating, inefficient, and shows a complete lack of regard for people's time.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).