heybike.com Reviews
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4.2 / 5
Average user rating
1594
Total reviews
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heybike.com Reviews
Read real experiences from customers of heybike.com.
Brands may not incentivize or pay to hide reviews.
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Arturo Moran
April 11, 2026
While I rarely post negative reviews
While I rarely post negative reviews, the lack of support from this company has been unacceptable. My Tyson Heybike arrived without functional brakes, posing a serious safety risk. Despite contacting customer service repeatedly since January 2026, I have been met with repetitive requests for videos and photos rather than actual solutions. Their lack of urgency regarding safety standards is deeply concerning.
Karla Votaw
April 10, 2026
I strongly do NOT recommend the Heybike…
I strongly do NOT recommend the Heybike Alpha Electric Bike.I purchased this as a Christmas gift, and from day one it has been nothing but problems. Immediately after assembly the throttle did not work at all even though the bike had never been used. Customer service tried to blame “usage,” which made zero sense for a brand new product.After multiple frustrating back and forth emails, they sent replacement parts (throttle and wiring harness). Neither fixed the issue. Then they told me to take it to a repair shop, but would only cover part of the cost and expecting me to pay out of pocket for a defective bike straight out of the box.After pushing back they finally sent a replacement bike. Same exact issue. The throttle still does not work. On top of that this second bike now has a faulty battery cover that pops off while riding which feels unsafe and poorly made.It has now been less than 3 months since we received the second bike, and we’ve had to STOP using the bike completely because it’s unreliable.Customer service is slow not thorough and clearly not standing behind their product. I also never received the free helmet that was promised with the purchase.This has been a complete waste of money. Poor quality, poor service, and an extremely frustrating experience from start to finish. I regret buying this bike and would not recommend this brand to anyone.
Matthew White
April 7, 2026
Multiple issues with the bike
Multiple issues with the bike. Battery didn’t connect to the sockets. Super disappointed in everything about heybike. Customer support had no idea about bike or battery.
Eric swierkowski
April 2, 2026
Well I got fat tire bicycle from…terrible bike
Well I got fat tire bicycle from heybike not even a year ago, from day one have a problem with throttle not working and only get 40 km range on full battery charge.my friend who owns a great bike shop in North Vancouver is calling and emailing them and they totally ignoring us and not doing anything to resolve the issue with my bike very disappointed would not recommend this bike to any one
Aaron Weymann
April 2, 2026
Extremely Disappointing Warranty Experience – Motor Failed Within a Year
I rarely leave negative reviews, but this experience with Heybike has been incredibly frustrating and disappointing.My Heybike Tyson had a motor failure with very minimal use—well within what should reasonably be considered the first year of ownership. This isn’t a minor issue; the motor is one of the core components of the bike. A failure like this strongly suggests a defect, not normal wear and tear.Despite providing the model and serial number (which should be sufficient to verify the product and warranty status), customer support claimed they couldn’t locate order information and ultimately determined the bike was out of warranty. That alone is concerning.What’s worse is the resolution they offered: • $269 for a replacement motor • $150 for shipping • A $30 “discount” on shippingThat leaves me paying nearly $400 out of pocket to repair a bike that has barely been ridden.To be clear, the message I received was essentially: • A lightly used bike • Less than a year old • With a failed motor • Is not covered under warrantyThat is completely unreasonable.At a minimum, I expected the company to stand behind a major component failure like this—either by covering the replacement or significantly reducing the cost. Instead, the burden has been placed entirely on the customer.This experience has seriously undermined my confidence in both the product quality and the company’s commitment to supporting their customers.If you’re considering purchasing from Heybike, I would strongly recommend factoring in the risk that you may be on your own—even in cases where the failure clearly shouldn’t happen.I truly hope they reconsider how they handle situations like this, because this is not the level of support customers should expect after making a purchase.
Robert Chamberlain
March 29, 2026
Just received my new hey bike Mars 3.0
Just received my new Hey bike Mars 3.0! Very impressed with the ease of putting it together the quality of the product itself and the Customer Service that I’ve already received prior to even getting it. My first ride, I was very impressed by the ride smoothness and the speed that this E bike has. Highly recommend it to anybody else.
Ethan
March 27, 2026
Nice bike. Good customer service
I have not ridden it much yet, but the bike seems to be very well designed. I had an issues where a discrepancy existed between what I received and the documentation. The manufacturer addressed this by sending me an new part at no charge.
Dan McCann
March 27, 2026
We have had numerous e-bikes and this…
We have had numerous e-bikes and this one is the best. Our HeyBikes are easy to ride a very well built especially at the folding hinge which is very tight and latched securely. The tires are 4” wide and the widest we’ve had and they are perfect when going off a paved trail into the rough. We are both in our later seventies and feel very comfortable riding them. We highly recommend these bikes.
David Crutchfield
March 21, 2026
Inside first year, bad battery
Inside first year, still under warranty, battery goes bad. Customer Support responded but said”sorry, we have no batteries”. Waiting but I doubt I get to use it again.Now they are asking for more details, apparently without checking the 30 emails I sent Support, which has all details, including my response to their troubleshooting questions.
Aram Sharnazyan
March 20, 2026
I purchased ranger pro 3.0 horrible experience
I purchased ranger pro 3.0. After assembling the bike i took it for a ride. With in minutes on my first ride steering post started to get loose. In next few minutes it completely came off. I had accident, got injured. I was able to put it back, but that did not help. With in next 10 minutes, whole steering wheel or post came off again. This bike engineered wrong. It had a one inch noob, to hold a 2 foot post. Has no bolt to secure the noob with the post at its base. Simply not usable and deserves lowest rating. DO NOT PURCHASE THIS RANGER PRO 3.0. IT IS VERY POORLY ENGINEERED PRODUCT. COMES APART WHELE IN USE.
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