hobbs.com Reviews
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3.3 / 5
Average user rating
30
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for hobbs.com.
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hobbs.com Reviews
Read real experiences from customers of hobbs.com.
Brands may not incentivize or pay to hide reviews.
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Mrs F Eagle
February 16, 2026
Excellent customer service from Ziniab…
Excellent customer service from Ziniab today on live chat , checked out efficently and quickly my issue and resolved it too. Immediate responses and results too. Polite and helpful.
Fiona M
December 31, 2025
Awful customer service from Hobbs
Ordered and paid for a coat on 18th Dec to be delivered to Hobbs store. It has still not be delivered and not status is forthcoming. I had a few emails promising delivery but still nothing. I hung on the customer service phone line multiple times and was cut off, my emails now going unanswered and chat bot is says they are too busy to help. Truly awful service from a brand that used to be great. My only option now is to report the charge as fraud on my card in order to try and get the money refunded.
JF
September 19, 2025
Evri are awful
I never write reviews on here but I am so frustrated with my experience. I ordered a substantial order on the 27th August with next day delivery. After many days of Evri saying they are trying to deliver and the cancelling the delivery before the expected time, I got an email saying they have lost the package. I follow this on to Hobbs who insist that Evri are just unable to deliver and do not take accountability for the package being lost. They end up cancelling my order after I had specifically told them I don't want to. They gave me a £20 voucher and 'to make things even easier next time' free next day delivery. I used this and guess what! Two days after delivery I am getting the exact same emails from evri, and the chat assistant for Hobbs has suggested that maybe the delivery truck broke down. I'm sitting here over 3 weeks after the first order with nothing to show for it.
Melissa Stewart
August 27, 2025
LIARS
If I could give this Company 0 stars I would. My promised refund was NEVER received. I returned my dresses from America as directed for a full refund. (The store associate at St Pancras left them on as she was very distracted on a personal cell phone call). Now HOBBS has over $300 of my money and the dresses. Awful. Do not buy here.
CR
January 26, 2025
Helpful chat with Emily on online chat…
Helpful chat with Emily on online chat to help me return a pair of jeans which I wish were made in petite!
John and Sheila Grant
December 22, 2024
No next day delivery
Paid for next day delivery but parcel did not arriveGot in touch with Hobbs apparently error in the tracking code with EvriStill no guarantee of delivery 3 days after orderVery unsatisfactory even though they gave refund on extra charge for delivery not much use if no parcel which is a Christmas present
Anastasios
December 8, 2024
Poor customer services
I order a coat and a gift box to fit it in. They sent me the coat and a box to fit a shirt! The worst was that they refund me the money for the box rather than sending a replacement. I guess it was cheaper for them though they will..look into the error..!!
louise
November 17, 2024
Customer service
HI, Emily on customer service was great today.
Kate Levick
July 13, 2024
Speedy help with refund
Hobbs seems to have recently switched over which company it uses for package returns and I get the feeling this has caused them a lot of problems. But I'm writing to mention (like some other recent reviewers) the excellent service on the chat from Emily. I'm not honestly sure whether Emily is human or an AI but if it's the latter she passes the Turing Test and also gets the job done with great politeness and efficiency. My package return disappeared without trace a couple of months ago but I should now be getting the requested refund. Thanks Emily!
Michelle
July 13, 2024
Emily was extremely helpful and…
Emily was extremely helpful and pleasant, she answered my question immediately without any delay and resolved the issue that the instore staff couldnt.
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