holidayinn.com Reviews
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1.7 / 5
Average user rating
530
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for holidayinn.com.
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holidayinn.com Reviews
Read real experiences from customers of holidayinn.com.
Brands may not incentivize or pay to hide reviews.
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April Lane
March 23, 2026
NO REFUND EVEN THOU WE CANT FLY DUE TO THE MIDDLE EAST WAR
Phoned to cancel our 1 night Heathrow booking before our holiday. Our holiday has now been cancelled due to the Middle East War. NO REFUND, just 12 months open to rebook. How awful for Holiday Inn not to refund, absolutely shocking. NEVER AGAIN WILL I BOOK WILL I BOOK WITH THIS COMPANY.
Dianna Robertson
March 19, 2026
I have had a very frustrating…
I have had a very frustrating experience with Holiday Inn Club Vacations and their timeshare program. What initially seemed like a good opportunity has turned into a huge financial burden for my family.When we realized the timeshare was no longer something we could afford or wanted to continue, we reached out to ask about options for ending the agreement. Unfortunately, the company has been very unhelpful throughout the process. Getting clear answers has been difficult, and we have not received much support in trying to resolve the situation.Timeshares are a major financial commitment, and it is disappointing that there is little assistance available for customers who need to get out due to financial or personal circumstances. I hope the company improves how they handle situations like this in the future and offers better support to their customers.I would strongly encourage anyone considering a timeshare to fully understand the long-term financial responsibility before signing.
Lee Monty
March 14, 2026
Holiday hotel Harlow what a joke staff can't even talk to you I'd rather fighting the police
Staff have known knowledge of the area they are clueless to what they're actually serving to the customers are the small problem with a machine for soft drinks and it's backs that took five pounds of change oft of me me I found the machine three or four times just to retrieve my change and the staff come over instead of helping called the police what I joke I was shall be putting this on my blog so future reference of void it's a it's a joke
Joan
March 13, 2026
Lovely staff clean room and bed
Lovely staff clean room and bed. Lovely breakfast. We stayed at Bedford holiday inn.
Paul G.
March 9, 2026
Disappointed in Holiday Inn
We have had a very disappointing experience with Holiday Inn's timeshare services. Customer support has not been helpful and has only offered resolutions we cannot accept. We have ceased paying for something we have chosen not to use and it has wrecked our credit. Asking for the cost to get out of our commitment has only been met with non-acceptable terms. In total, our experience has caused mental anguish and frustration and we would not recommend their services to others. Hopefully in the future their customer care might have a heart to understand the plight of older buyers who made a mistake and offer reasonable solutions for the good of both the customers and Holiday Inn timeshare membership..
Bas
February 27, 2026
We wanted to stay at the Holiday Inn…
We wanted to stay at the Holiday Inn Eindhoven airport. It was overbooked so we had to go to another hotel. We pre paid so they still deducted the amount of our credit card and refuse to provide a refund. Stay away from this hotel as it is acting fraudulent! They were also very unfriendly when they informed us that they were overbooked!
customer
February 24, 2026
I had a terrible experience with this…
I had a terrible experience with this timeshare company and would strongly recommend staying away.Since purchasing the timeshare, everything has been stressful and frustrating. The maintenance fees kept increasing, booking vacations was extremely difficult, and many of the benefits that were originally promised either changed or were not available when we tried to use them. Customer service was also very disappointing — getting clear answers or real help felt nearly impossible.What was supposed to be a fun way to travel turned into a financial burden and constant headache. I regret purchasing and would never recommend this program to anyone.Save yourself the stress and avoid this timeshare company.
Ivo Ivanov
February 19, 2026
I had a booking at Premier Inn and paid…
I had a booking at Premier Inn and paid the highest rate just to ensure that I could cancel if needed. However, I found out that cancellation was not allowed. When I called customer service, I was connected with someone in India, and it was difficult to understand her accent. She was also quite rude and impolite. I was informed that I should have cancelled by 1 p.m., which is two hours before the 3 p.m. check-in. I attempted to cancel at 2:10 p.m., but the system wouldn't allow it. After that, I called customer service for assistance, but they were not helpful at all. The representative even suggested a different rate, a standard one, instead of helping me book the same rate I had already paid. This would have resulted in a loss of money on my part. In the end, we lost £100, but Premier Inn lost a customer forever.
Jen Wagner
February 17, 2026
The hotel was great
The hotel was great. Breakfast was amazing .Lots of choices and very friendly staff.
Timothy Malone
February 15, 2026
Not worthy of review title
The holiday inn London Kensington is a great location. That is it. The rooms are no more than a large closet. You cannot move around the bed or access the closet because the bed blocks opening it. The lavatory is the worst I have ever seen at a hotel much less a motel. It provides a sink so small you can’t brush your teeth without making a mess and a tub that takes up half of the already tiny space. It is entirely poor design. The gym is really for a hotel of this level but closes to early. The instant coffee and limited television options really top off the total experience.
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