horizonhobby.com Reviews
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2.6 / 5
Average user rating
483
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for horizonhobby.com.
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horizonhobby.com Reviews
Read real experiences from customers of horizonhobby.com.
Brands may not incentivize or pay to hide reviews.
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Edna Magilicutty
March 29, 2026
Horizon is Awesome
The quality & availability of products at Horizon is excellent. I order for my Grandson & they are always happy to help. I hate getting the wrong product & disappointing him. They make sure I get what is compatible. I ordered a plane as well as two batteries & within 8hrs I received an email stating my order had been shipped. I couldnt believe it.Before I found Horizon, I ordered a plane he wanted from someone else. The plane came broken. I called & they sent one but that was also broken. They told my husband how to fix it. The plane itself was very cheaply made & design very shoddy.Since someone at our RC club recommended Horizon we've bought everything thru them.The CHAT is also helpful & if you need further help they will give you a live person. Their support behind the products are outstanding. I have had a few issues with orders but they take care of it immediately. They also save me money by giving 20% off batteries i buy because I am in the rewards program. They have a tiered rewards program. Since i am buying more product why not save money too?Their shipping is free if you spend over $99. It arrives very well packaged & intact, on time or even early.Horizon Hobby stands behind their name & product.
SEAN
March 23, 2026
I had questions, they had the answers
I've been doing business with Horizon Hobby for over 5 years now and have had great success with customer service and tech support, these people address my concerns and questions with a friendly attitude and great communication skills. Every issue has been resolved in a timely manner, simply put they walked me through my stuff and we got it figured out and, in this day, and age that's a real pleasure.
William
March 20, 2026
Horizon hobby is highly recommended…
Horizon hobby is highly recommended place to buy your beloved models, the customer service is awesome, they always are ready to help me and satisfy all my requirements all my purchases was really good I had a great experience and the prices are great!
Adam Polakow
March 20, 2026
They simply and quite literally ignore…
They simply and quite literally ignore my repeated email and go out of their wy to ensure you can't call them - no number phone number available. Update following company's reply - you would not reply to any email but the first. All subsequqnt emails have been ignored. You provided no attempt to rectify the situation like replacing the kit that was shipped incomplete! I hope to be able to update this review further with a more postive outcome.
Sea Dub
March 14, 2026
Claimed was in stock and then backordered after I ordered.
I placed 2 orders with Horizon Hobby for some RC Crawlers. I recieved 1 order and half of the second order. I waited a couple of weeks and the rest of my order never shipped even though the Crawler was listed in stock, and was even on sale. After 3 weeks without shipping I contacted them and asked for a refund for the part of my order that hasn't shipped. Instead of a refund they emailed me to inform me my order is now backordered until August. I originally ordered in February and it is March now. I made sure the item was listed as IN STOCK when I placed my order. If it was backordered I would not have ordered. I want my money back. I will attemt to dispute this through my credit card company.Edit: Horizon Hobby reached out to me through email and offered to cancel my order. I accepted and my order was canceled. I appreciate them making things right, but I wish I would have just gotten my RC truck as ordered, and not had to go through all the extra issues and drama.
Roy Palermo
March 12, 2026
Over selling
first of all i hate not being able to talk with someone to determine what I need. just got off a chat trying to determine what simulator to order. They kept wanting to sell me what I didnt need. i.e. the full version including many planes as i only needed one helicopter. They have a verson called the demo but he could or would not tell me if it has limitation as demos usually do.
Bob
March 7, 2026
May not honor the marked warranty
I purchased a fuel pump in Canada from my local hobby store Great Hobbies about December 9. It is a HAN155 a Hanger 9 product from Horizon hobby.Short story, it broke on the first use and due to the xmass holidays and the product being clearly marked with a 2 year warranty I took about 60 days to return it.Great Hobbies refused to replace it and sent me to Horizon Hobby in the USA. Horizon Hobby sent me their Canadian representative Hi-Performance Distributors. The reply I got from Mary Johnson at HPD "was the Hangar 9 warranty policy, the coverage period is confirmed as 30 days" even though the product is boldly and clearly marked as having a 2 year warranty. When I pointed out Canadian law does not allow companies to promote a warranty they they will not honor she never replied again. WOW is all I can say for HPD.Today March 17 a replacement pump arrived from Horizon Hobby in the USA. So credit is due to Horizon for honoring their marked warranty and it seems that integrity is still alive and well at Horizon Hobby USA. Good for them for making it right.Based on the long path it took to get warranty support there is a opportunity for improvement at Horizon in their customer service process for Canadian customers.
R P
February 28, 2026
Terrible support, poor returns
They are slow to ship, their return policy is terrible and the support experience is glacial.
Jake Krohn
February 23, 2026
Killer Customer Service
Horizon has a dedicated customer support team that genuinely shares their customers' goal to achieve the best RC experience possible; to get the richest experience out of this hobby. The company as a whole achieves this by consitently having a wide selection of RC products (of which a near-infinite amount exists) at competitive prices. I suppose any warehouse could achieve this, but what sets Horizon apart is their approach to customer service. I literally received a phone call to personally thank me for a recent purchase and confirm my enrollment in, and understanding of, their rewards program. When requested, the service rep on the phone gave me his personal company email. Being very new to the hobby at the time, our email exchanges quickly evolved to me asking questions about EVERYTHING concerning the hobby, from specific parts availability, to company history, to future product launches, to advice on which upgrades to select. This is genuinely much more than I would ever expect from an RC company. It speaks to the passion their team shares with their customers, a passion which becomes obvious at every interaction. This alone has me shopping directly at Horizon first, before I begin to see if what I need is available elsewhere.Thank you Horizon team, you have a customer for life.
Lou L.
February 22, 2026
Horizon Hobby is my Go-To for my Eflite…
Horizon Hobby is my Go-To for my Eflite Airplanes, Parts and Advise. I like that I can not only order from the website, but that I can order from them through my local hobby shop BayShore Hobbies . Thereby supporting that local small buisness. Product support is Excellent! Whenever I have questions or need advise about any of their numerous products, they always E-mail me in short order. Since I got into the hobby over the last 5 years, I have always been happy with them.
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