housecallpro.com Reviews
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2.9 / 5
Average user rating
581
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for housecallpro.com.
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housecallpro.com Reviews
Read real experiences from customers of housecallpro.com.
Brands may not incentivize or pay to hide reviews.
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Joseph DiGiacomo
April 10, 2026
The gift card from Amazon is the complete lie
Like other reviews I see that they lie I was promised promised a $50 Amazon gift card after their ridiculous demo spiel about how wonderful they are and for the past 3 weeks I've been trying to get a hold of someone and no one has returned my emails nor my messages so it's a joke
Just Appliance Repair LLC
April 8, 2026
SPAM
Ive never used their app, but still getting a huge amount of spam calls from this company.
Aiken
April 7, 2026
House Call Pro cold dials my company…
House Call Pro cold dials my company and several people promise me a $50 Amazon gift card if I simply listen to their demo, no obligation to purchase. I choose to do so and take 30 minutes out of my work day. I liked what I saw, but discovered that we had a contract with someone else for the next three years. So when I relay this info, I simply want to table the idea and I ask for information. They refuse to reply. They finally sent one email back promising the gift card, which I asked about to see how honest they were. They never sent it. Clearly they don't care about potential customers and cannot keep their promises in the beginning, so no thank you. Not going to sign with y'all in three years. You lost a potential customer, guys. Good job.
Monica
April 3, 2026
The gentleman that came for the service…
The gentleman that came for the service call was nice and did extra work. For a good price. My issue is.. My invoice did not list what work was completed at all. I think that should always be on the invoice.
Justin C.
April 2, 2026
Won't stop calling even though I've…
Won't stop calling even though I've said numerous times I won't be switching to them. So spammy screw off.
Kathryn Atkins
April 1, 2026
Would not recommend
Would not recommend. Customer service is the worst. Bad attitudes when they weren’t trained correctly. Takes hours for a response. They hold money if you don’t send in bank statements. They allow the customer to refund without any warnings. App price is ridiculous when we still have a payout fee as well on top of other fees if someone decides they didn’t really want to compensate a business. They use stripe too which I don’t support as they have no direct line to contact. Just a horrible experience.
Kathleen Chiodo
March 27, 2026
Big Island window Pros
Big Island window Pros. I have 3 separate windows that were broken fixed. They returned my phone calls and came as soon as they could, measured the windows and sent me an estimate. I called them and they came as soon as they got the products needed. They were very professional and did the job after sending dates they could do the job. They came, did the work to great satisfaction. Their prices were very reasonable. They also can replace windows should you need them.
Ryan Robertson
March 19, 2026
Great software but too salesy
Great software but they are extremely annoying with calling you and just being salesy it’s ridiculous
Owner & Ceo
March 16, 2026
Maintenance Program Issues With No Clear Answers
have had an ongoing frustrating experience with Housecall Pro, specifically with the maintenance program add on and customer support.One of the biggest issues is that when a homeowner purchases a maintenance membership, that purchase does not clearly show on the customer invoice line items. It also removes discounts in a way that makes it difficult to clearly show which services were included because of the maintenance program. If you look in customer history, it will show repairs, system replacements, and other amounts the customer has spent, but it does not properly reflect the money spent on the membership itself. That creates confusion for both our team and our customers.Another issue is the constant upsell calls. Housecall Pro reaches out multiple times a month trying to sell additional services and offer free demos. If I wanted extra services, I could easily log into my account and add them myself under the apps section. Those repeated sales calls are unnecessary and disruptive.On top of that, we already pay extra every month for the maintenance service program, yet getting answers has been a poor experience. Support often expects you to wait by your computer for the message bubble to appear so you can explain the issue through chat, even when the problem could be handled much more efficiently over the phone. I have repeatedly been told that tech support and engineering cannot call and can only message, which is hard to understand in 2026.As a home service company trying to compete with ServiceTitan, I expected much better customer service, better communication, and clearer answers. Instead, it has felt like a runaround. The maintenance service plan add on has multiple issues, and no one seems to have a clear solution.
Nick Allen
March 16, 2026
Faulty Gift Card Offer
I was contacted several weeks ago by cold call, and was offered a $50 gift card to participate in a demo with them. I agreed to the demo, which I was told would take about 30 minutes. It ended up taking an hour and 10 minutes, and I agreed to a follow up call a few days later, which I did. I have since reached out numerous times regarding the gift card offer, and have had absolutely zero response. I was sent a follow up email about the demo by another sales rep the other day, and I immediately responded asking for their assistance regarding the gift card offer, and have been ghosted ever since. I seriously question the integrity of this company, and will probably never use them as a result.
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