houseofcb.com Reviews
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2.2 / 5
Average user rating
1919
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for houseofcb.com.
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houseofcb.com Reviews
Read real experiences from customers of houseofcb.com.
Brands may not incentivize or pay to hide reviews.
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Victoria
April 13, 2026
I’m disgusted with customer service
I’m disgusted with customer service . Bought a dress took label / ribbon off as it fitted well and went to the occasion and in the back of dress the label 🏷️ inside had been so over stitched so it showed on the outside of dress and it was only then when it was pointed out to me that I was aware as I had not noticed !So sent in email to be told they couldn’t see the issue and to pay £20 to post it back so they could check . I’m not paying £20 to post a faulty good back to them that they are already disputing that hardly fills me with confidence that they will rectify this !!! This is the FIRST and LAST time I buy an expensive faulty dress from this company . I wish I could post the pictures of the over stitching label on the back of this dress it’s the pink bandage dress 🤯
Manya
April 9, 2026
Mouldy damp clothing sold *WARNING*
Heads up, this company sells mouldy clothes. I guess the influencers will never have this problem but as a peasant, we don't get the same courtesy. Ordered two Jacinda velvet tops and as soon as I opened my package, the reek of mould and damp hit me like a truck. Returned top for "inspection" and asked for the same top, just one that isn't a biohazard risk, y'know? Had to pay for return shipping, get the replacement top and... exact same issue, as if the inspection wasn't actually done, surprise surprise. Threw the top away as there's no way I'm even minimally risking issues with mould spores. Customer service is trying to brush me off and most likely I will stop getting responses but this is INSANELY UNACCEPTABLE. Do *NOT* recommend this company to anyone, wish I'd looked on TrustPilot before I'd placed my order.
customer
April 9, 2026
Received dress damaged
Received dress damaged , sent back to be fixed and was returned in a worse condition . They will not refund , I am now in the process of reversing my payment and going to trading standards. Please be wary when purchasing from this company .Looking at past negative reviews on here , I find it alarming that the company has not responded to its customers with some sort of resolution or explanation !
Website User
April 8, 2026
Amazing dress at the front. Shambles at the back
Ordered 3 wedding dresses.. thought I’d found the ONE.. perfect at the front, everything I wanted , but the back is a shambles! The dress in question is the ‘Esmee’.. The way the underskirt has been sewn together meant that when the top layer was placed over it rippled over my bum, as the sewn together excess fabric was ruffled.. not flattering at all & such a shame as the dress is amazing! I spoke to House of CB via messenger who were fine, albeit slow replies, they advised this is the way the dress is made, however considering the price of the dress I don’t think that’s acceptable.. no offer of a resolution to the dress or that they’d raise it with their manufacturers , which would definitely be a recommendation. Avoid the Esmee dress
cristina marilena
April 8, 2026
I don’t really understand all the…
I don’t really understand all the negative reviews. Their return policy makes complete sense to me, and they are very upfront about it. You pay for returns for any reason, whether it’s a sizing issue, a defect, or simply changing your mind, and that is clearly stated.While I do agree that their sizing runs a bit off (which is why I returned one item), I knew I would be responsible for the return cost. I ordered several bridal dresses from them, and the quality was absolutely exceptional. In the end, I kept the one I liked the most and was very happy with it. Money reached me in less than 2 days after return processed.
Julia Godlewska
April 7, 2026
I’m very disappointed with my…
I’m very disappointed with my experience.I ordered a dress in size S, which according to the size chart on the website should have at least 86 cm in the bust. However, the actual measurement was only 72 cm, which is completely incorrect and made the dress unwearable.I contacted customer service about this issue. I received one reply asking me to provide my measurements so they could help choose the right size. However, if the sizing had been accurate as stated on the website, the dress would have fit perfectly. After that, I did not receive any response to my follow-up emails.On top of that, I paid £40 for shipping and returning the dress, which I believe is unacceptable in a situation where the item does not match the description. The company should cover these costs.I also visited the London store, where the staff member told me they had no information about my order and advised me to call customer service. Unfortunately, despite calling multiple times over the past week, no one has answered.Overall, this has been a very frustrating experience due to incorrect sizing, lack of communication, and poor customer service.
Sally Blake
April 4, 2026
Good experience for me!
I bought from House of CB before seeing the bad reviews here so I was a little nervous when I ordered! However my experience was very good, so I wanted to reassure anyone that might order from them. I bought a dress, and it was a little too small for me but it was beautiful so I went through the returns process. I will say I think the dresses run slightly small compared to the measurements on the size and L+ still seems a little small. I'm a UK Size 12. Anyway I returned the dress, I had to do so at my own expense which is outlined on the website, I contacted the customer service team to let them know I planned to return it and they responded promptly. The return was processed quickly and I was sent the bigger size in a few days. It fit really well because there is a corset back on the dress which helped the fit. The straps were a tiny bit long on me so they fell down but I put them in place with fashion tape and that worked perfectly. If you have a bigger bust you'll likely need a bigger size. The dress itself seemed well made, a nice cotton with lining and a structured bodice, also yay for pockets. I got a lot of compliments on the dress! Thanks~
Sally
April 4, 2026
horrible quality
horrible quality. The OG Bandage dress in gold got damaged (material started peeling) from just sitting down on a smooth leather seat for under 3hours.
Inara Arora
April 1, 2026
Team Solved Issues With Delivery
There were issues with delivery in my local country, but the houseofcb team did their best to help, including redelivering my package to a different address. The service was prompt and very helpful.
SB
March 28, 2026
Poor quality and terrible slow customer service in breach of UK regulations
The quality of the dresses and the customer service are both appalling. I ordered three dresses, each of which either has faults or is just poor quality with unfinished details, yet they say I must pay to ship them back. I have emailed to request a prepaid shipping label as it is the supplier's reponsibility in the case of faulty poor quality goods. They take a day to respond each time, and there is no phone number to contact. They now claim that I have to ship at my own cost and if they find issues 'upon inspection' they will refund. I have found many people online who share that they did this only to be told no faults were found so shipping costs could not be covered. Under UK consumer law, it is their duty to prove that the faults did not exist at the time of shipping rather than for them to confirm that they exist to approve my refund. And the refund cannot be 'subject to inspection'. Also in the case of poor quality and durability it is supposed to take into consideration the price, and these dresses are not cheap so there is no denying this.
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