hunkemoller.com Reviews
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Join 4,028+ users reviewing Hunkemöller. Read verified ratings and real customer experiences on hunkemoller.com before you order.
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1.6 / 5
Average user rating
4028
Total reviews
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hunkemoller.com Reviews
Read real experiences from customers of hunkemoller.com.
Brands may not incentivize or pay to hide reviews.
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Linnea
March 12, 2026
Lying staff
I was in the store in Solna and the staff lied to me so i would buy more stuff. They said that i can get 10% only if i bought a pair of panties after already have bought for 1100kr. so i said yes but i could of gotten 10% either way because it was the first order of member 10% not something related to what you bought. also they made me a member without asking me first for permission.
Elena
March 9, 2026
Very disappointing experience and unacceptable customer service
Very disappointing experience with Hunkemöller online store. The Faith Body I ordered arrived incomplete/ordernr 5200840241/, the detachable lace sleeves mentioned in the product description were missing. I contacted customer service twice through their website form and also sent an email. But instead of receiving an apology or any solution, I have not received any answer at all. And it’s after more than two weeks!This level of customer service is unacceptable!!! If you are understaffed, then you should hire more people. Even during busy periods, responding to customers should not take more than five days🤦🏻♀️However, I would like to mention that the staff at the Hunkemöller store in Triangeln(Malmö) were extremely kind and professional. The manager there is always very nice, helpful and provides excellent customer service!
Amanda Laine
March 7, 2026
Faulty item, no refund
I received a faulty item and did not receive a refund for it because I was not able to return the product as I do not own a printer. ustomer service was very difficult to get reach of and in the end they were not able to help.
Denisa Marcu
March 4, 2026
Bought from the store
Bought from the store, love their designs and I think it’s a good price for the quality they offer
G Howson
March 3, 2026
Terrible First Experience – No Communication & Still No Refund
This was my first time ordering from Hunkemöller and after spending over £100, I deeply regret it.I received no tracking information and had to call customer services just to obtain it. The order was meant to be Click & Collect via Royal Mail, yet the tracking showed it had been delivered to a residential address. The delivery photo clearly showed someone standing in a hallway without shoes — definitely not a collection point. I also received no email from Royal Mail confirming it was ready to collect, and when I contacted the Post Office directly, they confirmed they did not have my parcel.I was told an investigation would be opened. After hearing nothing, I chased a week later, only to be told again that it showed as delivered — clearly no proper notes or action had been taken. A second investigation was then supposedly triggered.Again, no updates. I had to chase for a third time and was finally told a refund would be processed. I am still waiting for that refund.Communication is non-existent unless you chase repeatedly. You have to repeat yourself every time you speak to someone. When trying to follow up again, the phone system wouldn’t even put me on hold and directed me to live chat instead — where I waited 30 minutes with no response.For a first-time customer, this experience has been shocking. Poor organisation, no follow-up, and zero accountability. I would strongly caution others before ordering, 1 Star is generous!
Julia
February 4, 2026
I love the quality
I love the quality, never had an issue, but past few of my orders have been cancelled without any explanation!
Izabela
January 12, 2026
This shop is a complete scam
This shop is a complete scam. After placing an order, the money disappeared from my account and the order never arrived. It is impossible to contact customer service. I do not recommend it to anyone.
Severin
January 9, 2026
I got a voucher for an item that I…
I got a voucher for an item that I returned in the store. I’m not able to use this voucher online. Totally useless. The items that I want are only available online and not in store anymore. Fix your outdated system.
Sarah
January 7, 2026
Can’t fault them.
I don’t normally write reviews, I was dubious about ordering given the low ratings however, I thought I’d take a risk. I have previously bought Hunkemoller but from a third party site. I have to say ordering from them direct I didn’t experience any problems. Item was as described, arrived well packaged, delivered by Royal Mail on time. I ordered on the 4/1/26 and had received it by 6/1/26 which is excellent for free delivery. Very happy, many thanks.
Darlene
December 23, 2025
Bad refund policy
I received one wrong product in my order. I contacted their customer service to file a complaint and to get instructions on how to proceed in situation like this. I added pictures that show the error had occurred. They never replied. The possibility of returning was about to expire so I returned the item. Their refund was less than 50% of the price I had paid. As a customer I do not wish to cover the costs of the errors made by the company.
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