ikmultimedia.com Reviews
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4.0 / 5
Average user rating
1037
Total reviews
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ikmultimedia.com Reviews
Read real experiences from customers of ikmultimedia.com.
Brands may not incentivize or pay to hide reviews.
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Jan Erik Maalen
March 23, 2026
Missing respons from support
I bought an Uno Synth Pro dDesktop a couple of months ago. The firmware was version 1.0.0. I wanted to update to a never versioner. From IK Multimedias web site I downloaded the Updater 2.0.0, an ran it. During update I got the following message "Preset updates failed, restart the program." That did not help. Now the synth is stucked with message "os update" I reported this via IK Multimedia support system 6-7 weeks ago but I have not received any answer yet. I sent a reminder, but no response at all. I now have a useless synth, which is a shame!
Роман Чертков
March 20, 2026
Very good company
Very good company, support give fast feedback and fix all my problems. Especially thanks to Ana.
Vince
March 16, 2026
Great value bundles for musicians
Ik Multimedia offers high quality tools for musicians at a very affordable price via their frequently discounted bundles
Money Info
March 10, 2026
Support responds quickly
Support responds quickly. They replied to me literally within 30 minutes. I asked for a refund for a plugin I purchased that I simply didn’t end up needing. The money was returned without any problems. Everything was polite and efficient. I use the T-RackS 6 MAX plugin. Super!
Rich Radcliffe
March 9, 2026
Great help received!
I received my iLoud Sub on 12/31/2025 as soon as they were available at Sweetwater. I hadn't used any sort of room calibration or anything, and being in an untreated room, it was astounding how much better the iLoud Sub and ARC X made everything sound. Unfortunately, about a week after using the sub, I started hearing a static/USB type of noise that was only coming through the output from the iLoud Sub. Long story short, I reached out to IK Support after trying all sorts of things to get rid of the noise, and they were extremely helpful. After some back and forth, and troubleshooting, it was determined that the best thing to do would be to issue a replacement unit. Apparently, I was the first person to report having this issue... The replacement unit came two days ago, and I have spent many hours using it since then. The unit is working great, with NO noise, so I must've received a defective unit the first time or something. Thanks to IK for helping me get back to making music ASAP! 5 stars!!!
Michael Trefusis-Paynter
March 5, 2026
It's a great comfort knowing Support is there for me!
Although Support initially said, 'IT is working this issue and it should be resolved in a few days', I heard nothing more. A week later I sent multiple requests to have my new product made available to me, and received an instance response, saying, 'Register your product again and it will resolve your issues'. I did and it worked!It's a great comfort knowing Support is there for me!
Jimmi kus
March 5, 2026
GREAT TEAM WITH A GREAT PRODUCT
All I hear is IK doesn’t respond. Let me tell you. I dropped a ticket in and within 2 hours the sorted out my issue and made it better! Jason at IK was not only quick but solved the problem and suggested how to make it better!!Great customer service!!!
Marcus Aielo
March 2, 2026
Wanna Thank Jason.
Wanna Thank Jason.Great costumer support!I had an issue and it was solved very very quickly.Awesome!!
Aaron
March 1, 2026
password problems
password problems. paid $299 for an app. got a new phone. can't get into account. Renew password won't even work. lost app. bad co.
None yo
February 27, 2026
My support person Jason was very…
I was gifted an AXE I/O without the product key. My support person Jason was very understanding and quick to respond to help solve the problem. Very helpful and skilled.
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