iliabeauty.com Reviews
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Join 203+ users reviewing ILIA Beauty. Read verified ratings and real customer experiences on iliabeauty.com before you order.
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4.2 / 5
Average user rating
203
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for iliabeauty.com.
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iliabeauty.com Reviews
Read real experiences from customers of iliabeauty.com.
Brands may not incentivize or pay to hide reviews.
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Tamara Schuster
March 24, 2026
Excellent high end products that exceed…
Excellent high end products that exceed my expectations favorites being make up skin care and their brushes as really good. I continue to use this brand and love their website and special offers. Their customer service was very quick in getting back to me when I had a question which was really impressive.
Ren C
March 24, 2026
I received the wrong item in my order
I received the wrong item in my order. I ordered three eye stylus sticks and received two along with a milk base product. Not sure how that would happen. Emailed to try to get it resolved. Been a week, no response to my inquiries.
Jenna Powers
March 20, 2026
Order placed 3/12
Order placed 3/12. Still not fulfilled. No shipping information. No one responds to the email for customer support. Hard to try a product if it never even ships.
Hayley
March 18, 2026
Whilst the products are wonderful the…
Whilst the products are wonderful the customer service is absolutely awful. I had 2 orders, I returned both and one has been refunded the other still outstanding. I emailed to chase this up in the correct email chain relating to the order outstanding. They proceeded to reply with my other order number that had already been refunded - which may I add, had never been in this email chain. Highly frustrating as attention to detail doesn’t seem to be given to emails and it takes a very long time to receive a response. I would suggest customer service agents actually read the emails properly. My goods were delivered on 13th March, I’m still awaiting a refund and have had to email back correcting the “customer service” agent to actually look into this correctly and not add random order numbers to my emails.
M
March 16, 2026
Highly recommended!
I already had the complexion stick and so decided to try 2 hydrating crayons. The quality and packaging was excellent, but unfortunately the shades didn't work for me. Customer service was excellent and Ilia Beauty is very considerate with their returns policy.
BarbaraB
March 14, 2026
Great products horrible delivery
Ilia products are great, but their delivery system is the worst ever. Packages always seem to take forever and tracking is terrible. Once I watched a delivery person just throw a package several yards up my walk towards the door. Now I have a package that has been "out for delivery" for 4 days. Calls to ilia and the carrier all tell me just to wait. Ilia says eventually I can file a claim with the carrier but not yet. Aside from that they are no help. No offer to refund or replace. If you want their product do NOT buy from Ilia directly unless and until they decide to use a more competent and qualified shipper.
Ann W
March 11, 2026
Clean products and great customer service
I love the company's clean products and the number of shades they offer in products like concealer and foundation. I have sensitive skin and none of the products have ever caused any irritation or reaction. Selecting the correct shade online can be tricky but Customer Service has been amazingly responsive to my questions. Tavonia was especially helpful this week!
Bernadette
March 5, 2026
Reliable Customer Service
Update: Customer service promptly and graciously responded to my request. Problem solved, I am very impressed with the outcome.
Vicki Melvin
February 26, 2026
Kortnii provided stellar customer…
Kortnii provided stellar customer service. I was already having a stressful day and she made it a whole lot better
Adeelia
February 25, 2026
Excellent Customer Service
Excellent customer service. Effective skincare and beautiful makeup.
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