imvu.com Reviews
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1.2 / 5
Average user rating
178
Total reviews
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imvu.com Reviews
Read real experiences from customers of imvu.com.
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Mike
March 25, 2026
When you play as guest, you can’t really do anything, free options don’t work
But what happens when you pay is most often they just ban you for no reason (their trashy customer support never gives any explanations) and they simply take your money. I totally switched to JLCams.com I have never had any financial problems there. It’s way cheaper and I have been really enjoying it. It’s also a lot hotter than IMVU, there is more 100% adult-content. On the other hand, there are no pedophiles and predators - you come across them all the time on IMVU. Keep your wits about you if you use IMVU. My recommendation is to avoid it.
Anonymous
March 24, 2026
HORRIBLE APP
Toxic environment, child predators active on the app, nudity and adult talk in Hangout rooms, creeps stalking women, power abuse by moderators, racism by moderators
Evol
March 2, 2026
WORST CUSTOMER SERVICE/SUPPORT KNOWN TO MAN
They took my username and added '_old' to the end of it. Now they refuse to give me my original name back OR let me pick any of the 4+ inactive names I’ve suggested. They keep giving me the same canned response about 'security reasons' while offering zero actual solutions. They expect me to do all the legwork to find an available name, but then reject every option I find. Extremely disappointed in how they treat their customers. WORST COMPANY
Mario J
February 26, 2026
What a horrible platform! It's incredibly poor technical wise. Security breaches occur all the time and nothing is done to prevent them
They can block your account for a made up reason and just take your money (that's the real reason they ban you). Eventually I switched to JLCams.com when I felt that I could definitely go for a cam site with beautiful grls. Even though it was just an experiment for me (something totally new) I liked it to such an extent that I keep coming back. It's much better than IMVU anyway. It's actually beyond comparison. In practical terms IMVU just doesn't work. You can have a sweet small talk to people (which is going to cost you quite a lot), but you can never hope for anything really special and unique.
Shunarion Robinson
February 18, 2026
So I ordered a shared room and I shared…
So I ordered a shared room and I shared it with my friend so that we can decorate the room when we're decorating the room for like 3 to 4 hours and once we got done to make the room public so friends could join but they keep saying try again it was an error now they remove my friend from the shared room and took out all our decorations out the room and put my room back into private slot and now they saying I have to pay 9.99 again to get another shared room wth this not right at all n im pissed off behind this
me me
December 2, 2025
THEY ARE THE ABSOLUTE WORST ON THE WEB
THEY ARE THE ABSOLUTE WORST CUSTOMER SERVICE AND HAVE THE MOST INCOMPETENT TECHNICIANS OF ANY WEBSITE ON THE INTERNET BY FAR...AND THEY HAVE THE NERVE TO CHARGE PEOPLE FOR THEIR GARBAGE...11 YEARS IVE BEEN ON THIS AND EVERY YEAR IT GETS WORSE AND MORE PEOPLE ARE QUITTING THAN EVER...THEY ARE CLUELESS, THEY PROVIDE NO HELP AT ALL AND THE TECHNICIANS NEVER FIX A THING ON THE SITE...ITS LIKE TALKING TO A WALL TALKING TO THESE PEOPLE...NO INTELLIGENCE AT ALL EITHER...MOST OF THE TIME THEY DONT EVEN UNDERSTAND YOU WHEN YOU EXPLAIN THINGS OVER AND OVER AGAIN....THEN THEY DO NOTHING ANYWAYS...
Agathe Prn
September 21, 2025
The IMVU BAD customer service
The IMVU customer service is absolutely unacceptable. For weeks I have been trying to recover my account, providing every proof they requested, yet their support keeps sending repetitive, automated replies and doing nothing to solve the issue. This is beyond frustrating and shows a complete lack of professionalism. If IMVU does not resolve this immediately, I will escalate the matter legally and through consumer protection authorities. We will not stay silent — enough is enough.
Tobo
July 21, 2025
Locked Out of VIP Account – No Support for 3+ Days
Locked Out of VIP Account – No Support for 3+ DaysI have been locked out of my verified VIP IMVU account (@Rvrz) for more than 3 days.Despite submitting a support ticket (#596313), sending multiple reminders, and posting on Twitter, I’ve received no response.As a paying customer, this is completely unacceptable. I cannot access my account or even the VIP Live Chat that I paid for.The worst part? No explanation, no communication, and no help.This is the worst customer support I’ve encountered from any platform.this.
Frank Bloom
July 5, 2025
An absolute waste of time comparing to…
An absolute waste of time comparing to webcam sites like JLSex.com
Leah-Jayne Halstead
June 21, 2025
THE WHOLE COMPANY IS A SCAM
THE WHOLE COMPANY IS A SCAM! My VIP failed to go through so they put my account on hold and made me send the payment through paypal to have it reactivated. I did everything they said and they took the hold off my account but NEVER gave me the service I paid for! Obviously I disputed this transaction with paypal but surprise surprise they won, thieves. OF COURSE they put my account on hold again! I have had tickets open for months now trying to get it lifted, but they only reply once every two weeks and ask for the same information already sent to them. They're such a scam of a company, I've been using this game since 2019 and regret every single penny i've ever spent on it. And I will be contacting my bank & local regulations office to report them for this and i WILL be getting back all the hundreds of pounds I have spent.
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