industrywest.com Reviews
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Join 93+ users reviewing Industry West. Read verified ratings and real customer experiences on industrywest.com before you order.
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2.3 / 5
Average user rating
93
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for industrywest.com.
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industrywest.com Reviews
Read real experiences from customers of industrywest.com.
Brands may not incentivize or pay to hide reviews.
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ally
March 7, 2026
great product
great product
Leslie Ransdell
January 19, 2026
Many challenges
Many challenges. Non-responsive. Never received refund.
Jeremy Johnson
November 28, 2025
$4000 Theft from a Non-Profit?
I work for a charity located in Tennessee. For quite some time, I have been following Industry West, and I had a specific project in mind where I felt their products would be a good fit, particularly because they were offering a substantial 40% off sale. Consequently, I placed an order with them and have been patiently waiting ever since. Now that it is November, I am extremely disappointed to report that I have yet to receive any of the ordered items, and, what's worse, I have been unable to get in contact with anyone at Industry West to inquire about the status of my order.My only interaction with them since placing the order was a single reply I received back in August. In that reply, they offered a generic apology and promised that they would ship my purchase immediately. However, that promise was never fulfilled, and the items remain undelivered.It is truly disheartening that Industry West is still actively operating their online store while leaving customers like me in this frustrating and unacceptable situation. Their actions are, without a doubt, shameful.
Janie H Blalock
November 14, 2025
Customer service is nonexistent!
Customer service is nonexistent!
Terri Powers
October 23, 2025
Vague customer service/way to reach someone …
My only comment is that there is nobody to call and I sent several emails in order to get a status on shipping date. But my chairs arrived within 2 weeks and packaging was perfect. Also I did not like to purchase thru Venmo as there are no chargeback rights or a clear way to be refunded, luckily I did not have to worry about that thou. Chairs are beautiful.
Tiffany Brown
October 21, 2025
My marble fruit bowl arrived completely…
My marble fruit bowl arrived completely broken. Very disappointed and have not been able to get a response back.
Lauren
October 16, 2025
We only received one of the two items…
We only received one of the two items we paid for. We have emailed every listed email address with no response and no phone numbers to call.
Sean Cobb
October 11, 2025
I reached out for help
I reached out for help. No reply
Whitney
October 10, 2025
Shipment never arrived, company not responding
Shipment never arrived. I’ve been trying to contact industry west about this multiple times through different venues and I always am told I’ll hear back in 48 hours but no one has ever reached out beyond that.(Shipment said it was sent, but never delivered. I’ll be attempting a charge back and will never buy from or recommend this brand again)
HMID
October 3, 2025
You can never get a response from these…
You can never get a response from these guys. Ordered multiple times and they wont replace damaged pieces either. Terrible Customer Service
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