ingdirect.com.au Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 1,946+ users reviewing ING Australia. Read verified ratings and real customer experiences on ingdirect.com.au before you order.
Related articles
1.4 / 5
Average user rating
1946
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ingdirect.com.au.
Brands may not incentivize or pay to hide reviews.
ingdirect.com.au Reviews
Read real experiences from customers of ingdirect.com.au.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Lana
April 1, 2026
Was scammed and ING refuse to assist
Was scammed and ING refuse to assist. They take no responsibility and hide behind any terms and conditions that they can twist in their favour. A loyal customer for more than 20 years, and they still didn't care to assist. Had to take matter further. Their investgiations were a 90 day working day wait to be looked at! If they actioned immediately, maybe something could have been done. Instead they say "scammers are very good at their job!" What a copout!Will be closing all accounts with this bank.
Nikita
March 31, 2026
RUDE Australian customer service
RUDE Australian customer service
The Truth
March 30, 2026
Absolutely horrible
Absolutely horrible! They simply hate their loyal customers!
Ian
March 25, 2026
Appear to discriminate against retirees
I've been banking with them for 9 years or so and have a substantial amount of money deposited with them (>100k). My superannuation is also paid fortnightly into an account. I was rather shocked to be quickly rejected for a credit card. I have a credit card with one of the big banks, with a 10k limit, no debt, excellent credit rating and own our house. It seemed like a very clear prejudice against people who are retired. Very tempted to take my deposits elsewhere.
Martyn Smith
March 24, 2026
Great bank, terrible new app!
I’ve used ING for years and never had any problems with them. They provide an inexpensive no-frills service. For that, they are one of, if not the best, in the business. Their app ‘was’ modern looking and reliable. I only have one issue with them and that’s the forced release of their new app. It’s so bad I’m considering moving banks just to avoid the stress of using such ugly and unreliable bit of software. It might be more secure etc but user experience is horrendous. A crying shame.
Jason Peters
March 24, 2026
They said they didn't care if I stayed…
They said they didn't care if I stayed with them worst customer service ever experienced from anywhere 🤮
Dawn
March 22, 2026
Not much more you could ask honestly
I’ve always had a good sense of when a company is pulling a swiftly, never felt like that with this bank. Been with them for years now and love it. No atm or international transaction fees, no account fees like scummy commonwealth etc. Brilliant
Stanley FONG
March 20, 2026
Stay away from ING if you can!
Stay away from ING if you can!I have been banking with them for over 17 years and only found out recently that there is no such thing as customer service. On top of that, ING is now using a dodgy third party to conduct ID verification and a third world IT/ banking system that definitely will screw you up.ING requires ID verification when I, an existing customer, want to open a term deposit account. After verifying my passport, the system asks for another form of ID. However, it does not accept my WA Driver's Licence and Medicare card for no reason. Then, ING told me to update/verify my personal details with the third party. I have nothing to do with that third party. It is obvious ING has offloaded its main task to a third party for ID verification to save running cost. That third party is not supposed to collect my personal details because I am not doing business with them. What if they use my personal details for other purposes and/or hacked, ING will not be responsible for all these. I am an existing customer who just moves my own money from one area of the bank to another area. There is no need to verify my ID again. If I am a new customer or apply for a loan, this step is crucial. It is obvious ING operates on a primitive IT/banking system to save money without any concern for the problems/inconvenience caused to customers. Neither does ING care about the potential data leak from the third party, nor the possible illegal activities conducted behind the scene. The ridiculous thing is ING does not need me to verify my ID when I transfer my money out. I can tell this is not something about security.When I ring ING, it takes more than half an hour for someone to answer the call. However, that person will not be able to help me to achieve anything.I am moving my money away because I am afraid they will lock me out one day. I know some customers have already had their accounts locked as a result of unwarranted ID verification by this dodgy third party.
D S
March 20, 2026
Disappointing customer service
Disappointing customer service. Unhelpful. This feels like the level of service you would expect from a call centre 30 years ago, not from a banking institution looking after your finances! Really shocked.
Hugo Capparelli
March 18, 2026
Rang 133 464 over one hour wait time
Rang 133 464 to question why my transfer to a linked account hasn't gone through, Waited one hour and one minute for somebody to answer. Over one hour! Only to be told standard is one to two days on maximiser accounts. ING obviously does not know that we are in 2026 and that we have the infrastructure to facilitate instant transfers. Even with the decreasing number of branches they could hand write a voucher and walk it over to a branch in less time.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).