inthestyle.com Reviews
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3.2 / 5
Average user rating
11415
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for inthestyle.com.
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inthestyle.com Reviews
Read real experiences from customers of inthestyle.com.
Brands may not incentivize or pay to hide reviews.
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Marie
March 28, 2026
Great quality and customer service
After reading the reviews I was sceptical about ordering from Inthestyle, however I would give this company 5 stars for quality and customer service. I paid for next day delivery but my order did not arrive next day so I emailed customer service. Ariana was very quick to respond and refunded the delivery charge for my inconvenience. My order arrived the following day and is lovely. Sizing is perfect and quality is also very good. I will definitely use this company again.
Nadia Torr
March 24, 2026
Avoid this company
Avoid this company. I bought 2 dresses in February and after trying them on decided to return as the sizing is appalling. I returned these within 2 days of receiving them. This was 17th Feb. It is now 24th March and still no refund. I contacted customer services and over the past week I’ve had back and fourth correspondence with them. They have refused to give me a refund as they can’t process that the items have been returned. The returns portal does not work to check. It’s 35 days I have waited for a return when their policy states 14 days. The customer service team are rude and I’m now £60 odd out of pocket. Avoid at all costs. Don’t get sucked in by the celeb collabs either. All are 💩.
Madison Scarff
February 28, 2026
I ordered from in the style
I ordered from in the style , when the items came they where all low quality , see though and I even got the wrong item! When to use the return portal what doesn’t work and just comes up with errors I’m really disappointed in this service! I have tried emailing them but heard nothing back at all! This is the worst experience I’ve had with a company! And now I’m stuck with theses clothes that are not fit for purpose!
Felicity Owens
February 24, 2026
IN THE STYLE ARE FRAUDSTERS WHO WONT REFUND YOU FOR THEIR SHODDY MERCHANDISE
I am utterly appalled at the dishonesty and apparently fraudulent nature of this company, who have consistently denied me a refund, ignored my tracking confirmation from Royal Mail and generally prevented me from getting a refund for the shoddy, poor quality velvet dress, which arrived late after Christmas 2025. DO NOT BUY FROM THIS COMPANY NOR FROM DEBENHAMS whom I purchased this from and who are also constantly passing me back to them. FRAUDSTERS
Patrycja Patka
February 23, 2026
I am extremely disappointed with this…
I am extremely disappointed with this company.I paid an additional £5.99 for Next Day Delivery, specifically because I needed my order quickly. However, the delivery did not arrive the next working day as promised, and I have not received any proper update regarding my shipment.Charging customers extra for a premium delivery service and then failing to provide that service is completely unacceptable. It feels very misleading and unprofessional. If you advertise Next Working Day Delivery, you should actually deliver on that promise.I have already submitted a formal complaint and I do not intend to pay for a delivery service that was clearly not fulfilled. I expect a refund for the delivery charge.Based on my experience, I cannot recommend this company.
Anna Church
January 28, 2026
Do not trust them .
So they said they delivered my parcel after paying extra for next day delivery but I have CCTV all over my house and it definitely was not delivered and someone was home . So beware as I've emailed them and nothing back to say where my parcel is. So I will definitely willnever order from these people again and warning others . Beware people
Ann Fox
January 25, 2026
Don’t waste your money
Shocking company !! 2-5 days delivery more like 20!!Customer service I guess is a bot as same response when contact them - still waiting on delivery and no luck with customer service! Wish I had checked in here first and defo won’t be ordering from them again
Anonymous
January 7, 2026
Review Update
Just wanted to add from a previous review I had written. It took the In the Style team 3 weeks to reply to my comment saying to email the complaints email and they would get back to me. This was in August, still waiting for a reply. 0/10 - do not waste your time.
Sofia
December 19, 2025
Honestly no words
Honestly no words. Just the worst.
Customer
December 8, 2025
What even is this company
What even is this company? A pile of rubbish that's what. Paid for next day delivery 9 days ago, item still not arrived. Tracking hasn't moved for 4 days, due to move house in 2 days and all I get told is they've escalated it to Evri. I want my money back
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