istockphoto.com Reviews
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1.0 / 5
Average user rating
908
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for istockphoto.com.
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istockphoto.com Reviews
Read real experiences from customers of istockphoto.com.
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dennis kerry
March 17, 2026
Untrustworthy
Any company that makes it difficult to cancel or close your account should not be allowed to trade.
Matty Burnham
March 16, 2026
Bombarded with spam emails with no…
Bombarded with spam emails with no unsubscribe option
C MCDONALD
March 10, 2026
WISH I had read the Trustpilot reviews…
WISH I had read the Trustpilot reviews - you just would not expect this from such a well established company. DO NOT USE these people. As per most of the other 1000 1 star reviews on here. We signed up to the free trial and read the small print that said there was also a months cooling off period. I signed up 16th Jan and then turned off autorenewal on 4th Feb as well as contacting them and asking them to cancel the subscription via their contact form. I had no reply and on the 16th Feb another payment of £228 was taken from our account.When I queried this with them, their response was rude and basically told us that it was our fault for not reading the T&Cs.I complained again and said there was a cooling off period. They said that I had contacted them at 09.04 on the 16th Feb so I was out of the cooling off period. I know I didn't as it was HT here and I was away on holiday.They then said ok well still my fault as the months cooling off did not apply to the free trial subscriptions and it was our problem, as far as they were concerned they were closing the case.I asked if at the very least we could reduce the subscription to the minimal sub as we are a start up and that causes our business to be at risk. They said no and matter is now resolved - i.e get lost.We will end up paying £2736.00 instead of £228.00 / free trial this can be crimpling to many businesses out there.DO NOT BE FOOLED BY THIS TERRIBBLE TERRIBLE COMPANY there are other much more customer focused organisations out there. They are obviously milking everyone for what they can get with the arrival of AI.
bfharris
March 3, 2026
Complete rip off.
My subscription expired yesterday with 105 available downloads. The cumulative cost for my subscription was $840. I had only wanted a few photos but somehow got stuck with the subscription. Now, a year later, I needed a few again for a website update only to discover that those 105 downloads expire if you don't keep paying. So, of the $840 I paid, I used may four photos. It's over priced even if you can keep the downloads you paid for. But having them expire - what a complete rip off.
Zina
February 23, 2026
Terrible Company
Buyer Beware: Terrible software and customer serviceI subscribed to iStock's AI image generator with a very specific, highly detailed prompt describing exactly what I needed. After 3 image generation attempts, it was immediately clear the software could not deliver anything close to what was described. The results were completely off from my prompt — not minor variations, but fundamentally wrong outputs that were unusable.Within 15 minutes of subscribing I requested a refund. I had generated only 3 images, downloaded absolutely nothing, and made the request almost immediately after realizing the tool did not work for my needs. iStock refused to issue a refund.They kept my money after only 3 image generations, 0 downloads, and a refund request within 15 minutes.This is not a company that stands behind their product. If their AI generator actually worked as advertised, they would have no reason to refuse refunds to customers who discover within minutes that it doesn't meet their needs.Do your research before subscribing. I strongly recommend looking into any company that offers Nano Banana as an alternative — far better results and a company that actually respects its customers. Save yourself the frustration and the money.
Desiree Garcia
February 19, 2026
Fraud
Fraud. This website is fraudulent. I attempted contact professionally and was denied the opportunity to speak with a manager. Please look into this website. Do not go into it. It is a scam.
Vincent Santino
February 13, 2026
Ambiguous plans, high cancellation fees even in financial hardship
Terrible customer service. Good selection of images and videos. Bought a monthly subscription to support a one-off consulting project only to find out the way it is labeled onsite is misleading and was an annual billed monthly. In spite of no longer needing the service AND explaining I had been laid off they still kept the second month charge of $99 and added a $100 cancellation fee.
Marina M
February 12, 2026
Dissapointed
I would not recommend this service. Their small print policies are very misleading and not very "consumer friendly". After 10 years of membership- I'm sad to say that i have deleted my membership. Their customer service department were 'dry' and blunt, with the "if you don't like it- go somewhere else" attitude.
Ever
February 10, 2026
This service was very disappointing
This service was very disappointing. The product didn’t match what was promised, and the packages were not as described. I felt like I paid more without getting any value. Based on my experience, I wouldn’t recommend this service.SCAMERS
Victoria Warrell
January 15, 2026
Dreadful customer service experience
Dreadful customer service experience. We decided to cancel our subscription for a while as we weren't using it enough. We were advised we would lose any credits on the system if we cancelled so we downloaded some images to use the credits up, only to be told there were only 3 credits from previous periods and the balance credits were from the renewal and therefore we could not cancel our subscription. US$380 completely wasted. Our correspondence was not handled well and it was a very unpleasant experience all round being fleeced.
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