italojewelry.com Reviews
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4.3 / 5
Average user rating
1200
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for italojewelry.com.
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italojewelry.com Reviews
Read real experiences from customers of italojewelry.com.
Brands may not incentivize or pay to hide reviews.
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Natoia Moore
April 12, 2026
It took way longer than thought....and…
It took way longer than thought....and then I got the box. It was damaged and EMPTY. No ring. Just packaging. Box looked tampered with, almost like it was stolen at Customs. I'm beyond disappointed and want a refund.
LISA VONHOFFEN
April 12, 2026
Took 2 months to send half my…
Took 2 months to send half my order...never got the rest. No reply from customer service. I had to involve my credit card to get my monies back. They tried to claim they sent a complete order. Do not order from these thieves...
Laura Kszos
April 11, 2026
The variety of photos of every angle…
The variety of photos of every angle and the variety of sizes and half sizes, that is really impressive.
Regina Biddle
April 11, 2026
My 3 month old ring lost a stone
My 3 month old ring lost a stone. After some haggling, I paid $25 shipping fee to have them send me a new ring. Obviously I was still under warranty but was asked to pay the shipper. I paid just under $120 for the ring so I guess this wasn’t too much.
Jeanette Blankenship
April 11, 2026
Italo jewelry cares!
Response time, the caring that I can trust in Italo jewelry. I had a problem and Italo customer service ensured that it was addressed in a timely manner and in a way that satisfaction was met.
Sabrina
April 11, 2026
The jewelry selection was beautiful
The jewelry selection was beautiful, with a wide variety of options to choose from. The website was also easy to navigate, making the overall experience smooth and enjoyable.
S. U.
April 10, 2026
Quality is OK. Customer service sucks.
I bought a few items from them. All items except one came relatively quickly but one was delivered with several week delay. Quality was good for the money. My only complaint is their returning process. I decided return one item from a few I bought simply because its size was to large for my test. So, I found that their returning process is real pain in the ass. After 8 days I still have not received any mailing label or even instructions how to return my item despite 4 back-and-force emails to their customer service. It looks they are instructed to intentionally play full and do their best to delay your returning process hoping you give up eventually. I have been still struggling to get any meaningful response from the customer service.🔚
Keith Parris
April 10, 2026
Betting on a sure thing
Selection, pricing look
Bella Caiafa
April 10, 2026
Feedback on their jewelry
Here’s a clear, strong, and polished version of your review you can post or send:⸻I ordered a jewelry set from ITALO in November and spent about $130. It arrived about three weeks later, but after wearing the ring for just two days, the stone fell out.They sent a replacement, which took another three weeks to arrive. I wore that ring for one day—the stone fell out again. This happened repeatedly. Each replacement ring lasted only one or two days before the stone fell out.Instead of issuing a refund, they kept sending replacements, dragging the situation out past their 90-day refund window. When I requested a refund, they initially refused because of that policy—even though the delays were caused by their repeated replacements of defective products.After a lot of back-and-forth, I finally managed to get a refund, but even then it was unacceptable. I had to create a PayPal account just to receive it, and I didn’t even get the full amount back—I was refunded around $104–$108 due to fees. I should have received a full refund with no deductions, especially given that the issue was entirely due to poor product quality.Customer service was also frustrating. Communication was limited to email, with responses only once per day, likely due to time zone differences.Overall, the quality is extremely poor, and the customer service process makes resolving issues unnecessarily difficult. I would strongly recommend not purchasing from this company.Wanda Caiafa
Gennaro
April 10, 2026
Affordable quality choices
Company offers many choices for various categories. I have purchased prior and product quality is very good. In fact there have been quite a few people on the jewelry. Price points are ok and you do offer that fifty percent discount. My issue if I may is the length of shipping time. I like what I see and affordable with quality standards. I would recommend to anyone who asks. Thank You
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