jacamo.co.uk Reviews
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Join 5,879+ users reviewing Jacamo. Read verified ratings and real customer experiences on jacamo.co.uk before you order.
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2.8 / 5
Average user rating
5879
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for jacamo.co.uk.
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jacamo.co.uk Reviews
Read real experiences from customers of jacamo.co.uk.
Brands may not incentivize or pay to hide reviews.
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Mark h
March 29, 2026
Open your accounts then just close them!
Opened accounts with simply be and then jacamo (same parent company). Made an order with simply be and then the day after delivery they said my credit file had been reviewed and removed my credit limit. Then with jacamo. Made a couple of orders and a week after they've cut my limit by half which is also happens to be the balance on my account. Made a payment and the limit decreased by that much. So clearly trying to run my account down to 0. But this all came without any notification. Disgusting service.
elmc
March 25, 2026
I was given credit then had it…
I was given credit then had it cancelled. I placed my first order earlier today after I was approved for credit a few days ago. Only to have the order cancelled and credit revoked immediately after. I would have preferred them not to give me credit in the first place. Really time wasting offered no explanation for it.
P Short
March 22, 2026
Hard work
Took payment for an item they didn't have in stock then took 8 days to return my money
customer Laura Campbell
March 20, 2026
Easy to use
Easy to use. Good security
Kiera
March 19, 2026
WORST CUSTOMER SERVICE EVER!!!
WORST CUSTOMER SERVICE EVER!!!Ordered a jacket to come next day so paid the extra for the next day delivery and it didn't show, have been told that sometimes things aren't able to get to a customer by the next day due to possible delays, only this is a frequent complaint, Customer service was of no help and kept sending repeated copy paste messages.
BARRY CLARKE
March 19, 2026
Uncollected returns
I have been trying to return a stretch belt since mon 16th, it is now thurs 19th. I continually get E Mails saying its on its way yet it is still sitting in my porch waiting to be picked up for collection. What a joke this company has become. Has it got too big and impersonal? as it was very good when it first started. This is not the first time I have had a problem with a return with them.
John G
March 18, 2026
Worst customer services ever
Worst customer services ever, full of broken promises and lies, all down to the fact that their discount codes didn’t work and no automated refund as promised
Adrian H
March 16, 2026
This company is very…UNPROFESSIONAL
This company is very unprofessional,first off all I've been approved for a credit limit so after few days I decided to use that credit limit to purchase from their shop ,,JACOMO,, they cancel that order straight away and they remove my credit limit ,I wouldn't recommend to anyone poor service
Tracy Dawn
March 15, 2026
Give you a credit limit let you order
Give you a credit limit let you order, make a paymemt then order again then cut your credit limit completely off
kevin drobecz
March 15, 2026
Tried to use a code VIBES
Tried to use a code VIBES. All items full price but code was not valid. Tried chat and customer service. Both totally useless and I just have up and deleted my basket
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