jackwills.com Reviews
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3.5 / 5
Average user rating
22902
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for jackwills.com.
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jackwills.com Reviews
Read real experiences from customers of jackwills.com.
Brands may not incentivize or pay to hide reviews.
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Harrogate
April 11, 2026
Always good service
Always good service
Dr P Cunningham
April 7, 2026
Prompt service
Prompt service, excellent product. Exactly as described
David Wynn
April 4, 2026
Quick and easy
Super quick, super easy, super efficient. A great service!!!
Omar Abed
April 2, 2026
Perfect fit
Perfect fit. Great value of money
Janny
April 1, 2026
Great material and vibrant colours :)
Great material and vibrant colours :)
Susan Bufton
March 24, 2026
I ordered a dress at the price of 74.99…
I ordered a dress at the price of 74.99 item came but on the label it had a sale on gone to 55.00 unable to get hold of anyone only a chat box which got me no where will not pay me back the difference a shame as bought a lot in the pst from them .
Irina
March 20, 2026
JACK40000090804684
Hello, I received my order and I’m very disappointed. Unfortunately, the anti-theft security tag was left attached to the hoodie. Could you please advise how this can be resolved as soon as possible? I would appreciate either a replacement, a prepaid return/exchange, or clear instructions on where I can have the tag safely removed. I can provide photos and my order number if needed.Thank you.
stephen willan
March 20, 2026
Chunky sliders
Sliders are ok quality but disappointing to have a label attached with a cost showing 2 pairs for £25 and I’ve just paid £20.95 for one pair🥴
Lisa Cooper
March 18, 2026
Discrepancies in sizing and logos
We have been loyal customers to Jack Wills for a number of years and have never had an issue with sizing issues or quality of items. However, since they have been taken over they source their products from a variety of manufacturers from around the world. They advertise a product online but what you actually receive will be a resemblance of that item. Logos are different, sizing is different, fit is different etc. When you then query this with JW you will have no hope of a resolution as they just say that they have the correct product number on them. The fact is they stick the same product number on all the same items they have sourced from different manufacturers which vary in a number of ways. Good luck.
Steve Hall
March 13, 2026
Refund Issue
I have purchased from Jack Wills before and it is fantastic quality.However, when I purchased a fleece for my wife for Christmas, the courier never delivered.Jack Wills has refused to offer a refund or a replacement, blaming it on the delivery company.I am extremely disappointed and will not purchase from them again
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