joanieclothing.com Reviews
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4.6 / 5
Average user rating
10607
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for joanieclothing.com.
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joanieclothing.com Reviews
Read real experiences from customers of joanieclothing.com.
Brands may not incentivize or pay to hide reviews.
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Janette Bland
March 28, 2026
The service is good and the items are…
The service is good and the items are very good quality and well made
Victoria Garrett
March 22, 2026
Absolutely horrendous
Absolutely horrendous. Bought 3 items in December. Returned 2/3 items. Paid through Klana. Company went into administration having received my returns with email confirmation. Radio silence. Will not reply to me or Klana. Also emailed the administration email address. Nothing. Feel sorry for anyone else waiting for a refund that went through before they collapsed.
Alena T
March 5, 2026
Bad customer service
I liked the patterns and fabric, but the sizes are way too big. That’s why I have post the items for return. Haven’t heard back, after several emails. No money refund. Nothing I do not recommend the online shopping for EU countries
Deb
March 2, 2026
I believe that this company is no more
I believe that this company is no more. Is this true?
Miss Mayes
March 1, 2026
I adored this company
I adored this company the products are beautiful and well made unique design and fabric print. I am devastated of the news they will no longer operate.
Deborah Adams
February 27, 2026
I returned dresses to them…
I returned dresses to them appropriately 6weeks ago. Got confirmation that they received them but still no refund has been paid! I have sent several emails and so far no replies.
Charlotte Wood
February 27, 2026
Where’s my refund?!?! Order 000816476
I returned 3 items that didn’t fit. They received the items on 21/01 /26. I emailed them on 17/02 and 25/02 about the refund. It’s now 27/02 so well over a month since it was returned and I still haven’t received my refund. They’re thieves!!! £65.55 may not be a lot of money to a large company like Joanie, but it’s a big deal to someone like me. Stay away from these charlatans
Helena Muir
February 14, 2026
No refund after 5 weeks
I returned an item 5 weeks ago and have not received a refund. I emailed customer services three times to chase but had no response. I want my money back!
Louise H.
February 12, 2026
No Refund After Returning An Item
I ordered a dress from Joanie on 29/11/2025, for a friend which unfortunately was too small so I needed to return this. I initiated a return via their website, and received confirmation that my return was back with Joanie on 14/01/2026. On 03/02/2026, I still had not received the funds back to my bank account for the return. I decided on this date to contact them to chase the payment. I had an automated response that they would get back to me within 2 working days. I checked on 07/02/2026 and had still not had a response to this so I tried to contact them again. I still have not received my refund and I am extremely disappointed as I sent the return back almost a whole month ago and have had no communication from Joanie. They have not been responding to any of my emails which is extremely upsetting as I am a loyal customer of theirs. I would expect much better customer service as I am now out of funds despite the fact they have the item back at their warehouse!
Rhian
February 12, 2026
I love Joanie
I love Joanie. Please come back 😭
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