katespadeoutlet.com Reviews
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3.7 / 5
Average user rating
2429
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for katespadeoutlet.com.
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katespadeoutlet.com Reviews
Read real experiences from customers of katespadeoutlet.com.
Brands may not incentivize or pay to hide reviews.
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JFA
April 4, 2026
Lovely leather
Lovely leather, good colours, helpful staff.
Kimberley Chaisewa
April 4, 2026
Very disappointed in Kate Spade…
Very disappointed with Kate Spade’s customer service team. I ordered a parcel on the 29th of March and had to chase them to get it sent out for shipping! Now they’ve made me go around in circles with DPD when they didn’t send me the code/QR code to pickup the parcel. I called DPD only for them to tell me no agents from Kate Spade contacted them yet three agents told me that they had, just disgusting to lie like that. Never shopping from here ever again and I’ll make sure to tell people about my experience
Roger Van Snick
April 1, 2026
beautyful handbag
beautyful handbag
Vanessa Phillips
March 31, 2026
There was a mark on the bag
There was a mark on the bag, which I only noticed once I had taken all the packaging and labels off. Very disappointed.
Miss L Clark
March 28, 2026
On time and gorgeous
On time and gorgeous
Kate Clarke
March 5, 2026
Refuses to refund my money
Having bought a bag from this company when it arrived unfortunately it wasn’t what I was looking for so I decided to return it. The item was duly returned and showed as being received back by the seller However no refund has so far been issued and despite contacting customer service on 3 occasions I have not received any response other than a vague “they are looking into it “ I am at my wits end how to get my money back from this appalling company who have effectively stolen it .
Nicola Fleming
March 3, 2026
Lovely handbag
Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use.
Nem
March 3, 2026
Absolutely awful
Absolutely awful. I have called customer care in Australia several times, I was told on 02/03/26 that the courier has my item and I will receive a shipping update soon. But my item was never shipped in the window advised. Now 7 working days later it says back ordered when it was in stock when payment was made? Been waiting ages to get on a call with customer care and no answer. I don’t even get email updates and never received a confirmation email. I have to track it on the website manually. It’s shameful for a supposed luxury brand. Never again.
Carrie Mackenzie
March 2, 2026
Bad customer support
I reached out to their customer support via WhatsApp as they couldn’t process my order through the website Customer support didn’t react. Tried to contact them multiple times. Seems they don’t need my money. It’s a shame because I would have loved to make a purchase.
Carved Mojito
March 2, 2026
Lost item + lost money.
Lost item + lost money."yeah, our record confirm your order was shipped".Other companies fully refund or replace with a new item; not like Kate Spade.
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