kismile.com Reviews
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4.0 / 5
Average user rating
29
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for kismile.com.
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kismile.com Reviews
Read real experiences from customers of kismile.com.
Brands may not incentivize or pay to hide reviews.
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Kat
April 11, 2026
Great Product and Honorable Company
I received a nugget ice pellet machine for my birthday and LOVE it. I use all day every day and it's perfect. However, 18 months after purchase, it bean making a horrible noise and stopped working. I contacted the company and went through their trouble shooting, to no avail. I figured that since it was past the 1-year warranty, there was no hope - but the company honored a very generous partial refund. I'm giving this one 5 stars for both a great product (even though it did die after 18 months...) but also for stellar customer service that made good on a refund that they did not technically "have" to give. Thank you Kismile! I am very much looking forward to my second nugget machine. :)
Crystal Miller
March 31, 2026
Awesome customer service
Awesome customer service
Michelle Hughes
March 30, 2026
Received the ice machine and love the…
Received the ice machine and love the ice. It started making a loud noise so I wrote to customer service. I was advised to drain the machine and clean with vinegar water solution. I did what was recommended and the machine was still loud. I wrote back to customer service to request a refund and return machine. Lakeisha, who has been very helpful through the whole process issued a refund and advised that I did not need to return the machine. Customer service has been nothing but exceptional and they were very easy to work with. Thank you again Lakeisha, what exceptional customer service.
Kristin
March 25, 2026
Our experience was great
Our experience was great! The response to our issue was very helpful and prompt!
Ken
March 22, 2026
I purchased the RW Flame Model JT-2B
I purchased the RW Flame Model JT-2B - 2 burner gas grill. I am very happy with it. Well made and a nice looking unit. I use it in my RV when I go camping. I also plan to use it this summer around the backyard grilling.I has a mesh grill and a cast iron griddle on half of it. Very nice when cooking. Excellent customer service if you ever need it. They get back to you the same day..You won't regret buying this gas grill. Ken in Oregon
Stephanie Lockwood
March 21, 2026
I ordered a coffee maker for my mother…
I ordered a coffee maker for my mother in law for Christmas. A month into having it unfortunately it stopped working all together.I emailed Kismile and let them know the situation and sent them everything they needed and they are giving me a full refund.Although the coffee maker didn’t hold up I do truly appreciate the great customer service
Rob Brosey
March 18, 2026
BUYER BEWARE!
Ordered an under counter ice maker. after installing it the next day it had leaked out causing a mass of ceiling damage because it did not pump out the water as it should. Emailed them because you cannot call them and all I got was a run around. I had an email failure on my computers and lost a lot of emails, Kismile only wanted the original emailed receipt which I do not have, provided them the Amex receipt and they still would not take the crappy ice maker back! I went around and around with their email tech/customer support, never getting anything but excuses. DO NOT BUY ANYTHING FROM THEM YOU WILL LIVE TO REGRET IT!!!
SP
March 18, 2026
Customer Service was awesome
Customer Service was awesome. Very prompt about returning emails. I was concerned with the backorder but they made it right and kept me informed. It was a pleasure to deal with Kismile.The 4 stars is only because the website wasn't upfront about the backorder part.
Richard Haynes
March 10, 2026
customer service is great
customer service is great, communication started out slow but improved 100%
Mary Rodriguez
March 9, 2026
Customer Service-Lakeisha responded…
Customer Service-Lakeisha responded quickly in rectifying my issue when my product arrived damaged.
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