kitbox.co Reviews
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Join 1,173+ users reviewing KITBOX. Read verified ratings and real customer experiences on kitbox.co before you order.
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2.8 / 5
Average user rating
1173
Total reviews
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kitbox.co Reviews
Read real experiences from customers of kitbox.co.
Brands may not incentivize or pay to hide reviews.
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Genadi Livshits
March 7, 2026
you lying and cheating people
you lying and cheating people, on the picture Lady spray bigbottle, and you send 1/4 of the bottle on the picture. U R layers, and I will put this on the NET!!! Shame on you.
Bart Doedens
February 11, 2026
I ordered the TYR L-1 white/gold…
I ordered the TYR L-1 white/gold lifters here. After I read some bad reviews I was a bit worried but my shoes came within 4 days (UK to the Netherlands). Kitbox kept me updated through mail and questions were answered very fast! My shoes came in perfectly. Thank you Kitbox!
Aman
December 25, 2025
Personally didn’t have any issues
Personally didn’t have any issues, managed to order a pair of TYR 2 shoes in my size when most retailers were sold out. Read the reviews on here first and was a little worried but rolled the dice and they arrived promptly without issue. My own personal experience tho.
Lyndsey Roberts
December 4, 2025
avoid - terrible customer service, product never recieved.
Hands down worst company I have ever had the displeasure of purchasing from. Ordered a pair of shoes with next day delivery, was sitting at the window working all day, saw no delivery drivers yet received an email to say that the delivery attempt had “failed” booked a re delivery for the next day, got a text to say they couldn’t deliver again at 3pm. The same thing happened for 3 more days despite me contacting kitbox directly for more info. Was told by kitbox there was nothing they could do and I’d just have to wait, some line about lead times at a peak time of year (despite there being nothing about this on their website and being promised next day delivery) asked for a refund as parcel clearly missing but was told no and that I had to just wait. Eventually got an email to say parcel has been delivered yet I don’t have it and neither do any of my neighbours. If I could give 0 stars I would. Have reported to trading standards and requested a refund through my bank.
Leah Blanchard
September 13, 2025
I have been trying to reach Kit box for…
I have been trying to reach Kit box for two weeks and they haven’t replied to my emails. I purchased an item from one of the stands a competition store and was promised if I had any issues I could email and still make the return/ exchange size. But numerous emails and no response.
Janet Packer
August 16, 2025
Great Customer Service
Initially the goods delivered were incorrect, but after I sent an email the matter was put right with a replacement sent very quickly. The customer service was prompt and polite, and overall I was very pleased with the goods and the service received. Would definitely use this company again. Thank you Claire.
nbeesley
April 24, 2025
Ordered size 11 trainers
Ordered size 11 trainers. Too small returned at my expense for 11.5. New trainers arrived still too small even though I went up a size. Have to pay again to return and then they want to charge a restocking fee. Joke
Anth Rippon
March 20, 2025
Take your money and don’t send the prodcuts…
Take your money and don’t send products! Absolute criminals!I bought some victory grips and after nearly 2 weeks of no delivery (after they promised next day delivery) I emailed them to be told they’d sent an email (which they hadn’t) to say my size wasn’t in stock and said the email must have went I to the junk (which it didn’t).After telling me they could send the next size down, I’ve waited another 2 weeks and still no grips. After emailing every day to get either information on the delivery or a refund, they are now completely ignoring me.I would suggest staying well away from this company.
Lloyd Giles
December 17, 2024
Ordered a pair of tyr in stock
Ordered a pair of tyr in stock, received an email from them after I chased when they weren’t delivered as expected to be told sorry haven’t gotten around to finding them yet will ship tomorrow, the next day will ship tomorrow. Then waited a week whilst chasing to find out what was happening to be told we don’t have them in stock do you want your money back. Absolutely shocking customer service and poorly run company it seems. Would never use again or recommend them to anyone for anything
Berit Christensen
October 23, 2024
Dont ever use them..
Dont ever use them..Made a return with tracking. I can se they had received the package. But they say that the tracking does not show anything. Even though i have sent screendump. Lost 1000 Danish kr.
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