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1.4 / 5
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klm.com Reviews
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Kuba Ha
April 10, 2026
Never again!!!!!!!!!
Worst long haul flight experience in my life! The seats are as comfortable as in Ryanair. The food is absolutely horrible. The staff have glued smiles to their faces but ARE NOT friendly in any way. They made me wait 24h for my suitcase and the zipper had been ripped open with 1 item missing. I would choose ANY airline over this farse. KLM, you have 100 years of history. WTF happened to you? Absolute disgrace!
monica
April 10, 2026
klm hotel scam. beware when staff tell you klm is going yo pay you back they do not do that.
My flight was cancelled due to bad wheather so they don't compensate for that. Like nothing. To make matters worse as the hotels they use were all full I had to find my own hotel. I was told by the staff that klm would pay me back for the hotel, diner and taxi. However when I put in my claim they told me that they would not pay me for the hotel or anything because..... I had booked my own hotel that is their policy. I have told them that their own staff had told me to book something because the hotel they use were full and the staff had told me I would be payed back... and klm is not going to do that.. not a good start of a holiday. I lost a lot of money.
Maria Ester Ferreira
April 10, 2026
I often fly with KLM - delays all the time
I often fly with KLM, but my experience hasn’t been great. Flights are frequently delayed, and passengers are forced to rush to catch their connecting flights. Luggage often doesn’t transfer properly between connections and sometimes arrives days later. Customer service doesn’t seem to care, whether you’re a frequent customer or not—even over the phone. Very disappointing.
Nadia Bellido
April 10, 2026
KLM disgusting company
What a horrible experience I always choosed this airlines to travel but last time I bought through cheaptickets.nl unfortunately I wasn’t be able to flight due a medical certificate for my child wich was approved by KLM .I sent proofs and spent hours on the phone with both parties , KLM knows I’m been screw by this agency or maybe KLM is rejecting the voucher , I will never know who is telling me the truth . I had a emails fromKLM confirmed that the medical certificate was approved , please KLM help me !!
Marc Schmidt
April 10, 2026
Racism and unaccountability seem to be their new trademark
My experience with KLM Royal Dutch Airlines has been nothing short of unacceptable.Not only was my luggage damaged while in their care, but the handling of the claim has been a masterclass in deflection, delay, and outright avoidance of responsibility. Despite clear documentation, the airline has hidden behind weak justifications and contradictory statements rather than addressing the issue in good faith.What is even more troubling is the treatment we received at check-in. The behavior of the agent was openly hostile and, given the context, raises serious concerns about bias. While such conduct is difficult to prove, it is impossible to ignore the pattern—especially when it affects my African American partner, who has experienced similar treatment before.To then see that same interaction result in a questionable “limited release tag” being used as a shield against liability only deepens those concerns.Mistakes can happen. Damaged baggage happens. But the complete lack of courtesy, accountability, and willingness to resolve a legitimate claim is what truly defines this experience.Instead of standing by their service, KLM Royal Dutch Airlines chose to stonewall, dismiss, and ignore—leaving the clear impression that customer care is secondary to avoiding responsibility at all costs.
카이리 TV
April 8, 2026
Terrible service for transfer.
Terrible service for transfer.Our flight was Oslo to DTW, but due to delay me missed our transfer at Amsterdam (only 10 minute for transfer). We ran from end (gate D58) to end (gate G5). When we were rebooking the flight staff was rude and yelling at me.Staffs has no idea what they are doing. One of em got mad at the customer.I do not want to ride KLM again.If i can give zero star i would do that
Chris G
April 8, 2026
KLM has turned into a horrible airline
KLM has turned into a horrible airline. If I can help anyone avoid issues by not flying with them, I hope this helps.My wife and I fly with KLM every year, and it used to be smooth with good service. But after a big delay on our flight last November, things went downhill. We were entitled to compensation and chose vouchers since we fly yearly. One voucher came almost immediately, but the second one has been “pending” for 5 months now.Because of that, we missed the booking window, and since we’re not flying alone, one voucher is basically useless.Trying to reach them is pointless. You either get a “we’re busy” response, or they don’t pick up the phone at all.KLM used to be good, but honestly, not anymore. If you have other airline options, definitely go with another one!
Terry L
April 8, 2026
Could it be any worse
Could it be any worse? Not one piece of luggage was on the plane, but they didn’t share that until the passengers waited 40 minutes at the carousel. Our luggage showed up 9 days later. This was in September, 6 months later we are STILL waiting for compensation. Run around, denying claim because we didn’t file in time, we did and have emails for proof. This was business class and the start of a 6 week trip. Customer service? Not at the company. Say hello to small claims court.
Alfredas Gurskis
April 7, 2026
No reaction from KLM
I am writing to express my extreme dissatisfaction with the handling of my baggage claim following my flight to Rome on December 5, 2025. It has now been four months since I submitted my request for reimbursement, and despite my numerous attempts to resolve this, the matter remains unsettled.My luggage was delayed for 28 hours, during which I had to purchase essential items for several significant celebrations. I have fulfilled all your requests for documentation, often providing the same files multiple times. Despite three follow-up calls where I was promised a response, I have been met with total silence.Please be advised that under the Montreal Convention, airlines are legally obligated to reimburse passengers for expenses resulting from delayed baggage. I know-the next step will be forced to escalate this matter to the European Consumer Centre (ECC) and the relevant National Enforcement Body to protect my rights as a passenger.I am not sure at KLM will make answer soon, but any way -NEVER GIVE UP !
Achira
April 7, 2026
KLM busiens class
I booked KLM business class which is for me the most expensive rate that I ever booked compare with the other airlines, amenity kits is very poor , foods was oke not best, service was oke as well nothing special, no matras , very basic , I had flight Jakarta sanghai with garuda and sanghai amsterdam with KLM , baggage can not be directly to amsterdam which is very disappointing due otoritery from sanghai china , it means we have to go through imigration and pick up our luggage and check in again ( a lot of works ) I’ve got seat number 5 A from Jakarta when I am check in , but when I am in sanghai I change the seat into window number 8 A but when we boarding the ground staff changed my seat in to number 9 D they said the seat number 8 A is defect can not be reclaning properly , and as result I have to accept it as it was long flight but when boarding completed I saw some other passenger seat on 8A suppose to be my seat , and during the flight I saw that the seat was fine not even defect , and during meal times I wanted to eat beef steak but it was finished due my seat is the last row number 9D on business class , Flying with KLM business class not worth it
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