kontrolfreek.com Reviews
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4.3 / 5
Average user rating
55
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for kontrolfreek.com.
Brands may not incentivize or pay to hide reviews.
kontrolfreek.com Reviews
Read real experiences from customers of kontrolfreek.com.
Brands may not incentivize or pay to hide reviews.
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Aiden Lewis
March 31, 2026
Alicia was very helpful!
Alicia was very helpful, I accidentally put the wrong address on a shipment. She was quick to the problem telling me within a day that she updated the address for me. Great costumer service!
Mac Rafe
March 26, 2026
Excellent customer service.
Excellent customer service.Very quick response; the team was truly courteous and efficient. My issue was addressed immediately and resolved without any hassle.You can tell they really go the extra mile to help customers and find a solution quickly, which is becoming quite rare these days.I highly recommend them 👍
Brady Clements
March 24, 2026
Amazing Customer Service
I have ordered several items at this point. Fantastic quality and use them all religiously. The reason I had to leave the 5 stars and a comment, was all due to a fantastic Customer Service Manager by the name of Alicia. Alicia helped me out immediately on a situation where I dint receive my item and it was shipped back, she took wonderful care of me and in minutes it was all squared away. Come to find out it was a mishap on my end and she still was extremely helpful, super polite and she even gave me a little discount code. I had to use it immediately to show more support. Great products and even better customer service! 5 Stars.
Tate Renaud
March 13, 2026
Shipping Solution
Had an issue with expedited shipping. They were incredibly fast responding to my concern and we got it resolved. Have bought several products from them in the past, and they’re always quality.
Rajas
February 3, 2026
Had a delay in order and they sent me a…
Had a delay in order and they sent me a gift. Stellar customer service. Industry standard gaming accessory enhancements.
Samuel Rivera
December 9, 2025
Great support and customer service
Great support and customer service. Responded to my email quickly and resolved my issue. I will highly recommend this company and products to my family and friends. Again thank you for your help.
Franco
December 5, 2025
Quick (response) customer care, couldn't be happier.
For once I actually needed KF customer service (cause they've nailed it other times for my orders) and got connected with Alicia. She had me squared away in nooo time, and I couldn't be more pleased. Thank you very much, Alicia, very much appreciated!
Steve customer
November 24, 2025
helped me
helped me. very helpful
Snipped
November 20, 2025
In-charm code
I grabbed the BO7 kit and the charm didn’t show up in my inventory at first. Support was actually super helpful and showed me how to fix it, and they got back to me pretty fast too. Only thing I didn’t love was the shipping. The tracking said “delivered” but mine didn’t show up for like two days.
Ry
November 17, 2025
Black ops 7 aim boost kit collectors edition
I ordered the black ops thumbsticks & precision rings collectors edition bundle the item came the next day unfortunately silly me snapped the soft ring straight away while trying to put it on (I’ve not done it before) so was kinda my own fault spoke to support and they kindly said they will send me out a whole pack of set 6 mixed rings for free. This is why KontrolFreeks are the best gaming company out there. The person I spoke to was lovely, I’ve only tried the mediums so far as waiting for the new package but even those was a game changer if your struggling with over aiming get these & if your worried you will be to slow in FPS games up your sensitivity I used them on battlefield 6 and worked perfectly. 10/10 highly recommend
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