kurtgeiger.com Reviews
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3.1 / 5
Average user rating
5420
Total reviews
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kurtgeiger.com Reviews
Read real experiences from customers of kurtgeiger.com.
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Daniel Tanase
April 8, 2026
Very disappointed with this purchase
Very disappointed with this purchase. After waiting 5 days, I was suddenly told that my order had been cancelled. When I placed the order, it clearly included 4 pairs because I used the first-time buyer 10% discount.It honestly feels like the order was cancelled so the items could be sold at full price to another customer — do you really think people don’t notice this kind of thing?I bought these as a birthday gift for my wife, and now the moment is completely ruined. I will not be buying from this shop again.
Mrs Victoria McIntyre
April 4, 2026
Brilliant service
Brilliant service, quality product
Annette
April 4, 2026
Incorrect Item Sent and Unreasonable Return Policy
I recently purchased a pair of shoes from Kurt Geiger and was shocked to discover that I had been sold a used pair at the price of a new item. I immediately contacted customer care and provided clear photographic evidence. However, the response I received from Sumayya was extremely disappointing.Being asked to pay for the return of an item that was clearly sent out in an unacceptable, used condition is unreasonable and suggests a serious issue with the company’s quality control. It is deeply concerning that a reputable brand would allow used products to be sold as new, and then expect the customer to cover the cost of returning them.I am extremely disappointed by this experience and hope the company will address this matter appropriately.
Hayley
April 3, 2026
No knowledge of consumer rights act
Where do I even start. During my interaction with your team, specifically a staff member named Sneha, I was met with a clear lack of professionalism, effort, and basic knowledge. The handling of my query appeared unwilling and dismissive, demonstrating what I can only describe as an indifferent attitude. It has been an utter displeasure to communicate with your company throughout this process, with repeated failures to properly engage with my concerns, provide accurate information, or take any meaningful steps towards resolution. This conduct reflects extremely poorly on your customer service standards. I expect that this matter is taken seriously and that appropriate action is taken in respect of Sneha’s conduct, including formal reprimand for the level of service provided.More concerning, however, was the apparent lack of understanding of the Consumer Rights Act 2015. As a customer, I am entitled to accurate information and fair treatment under this legislation. Unfortunately, the advice I was given did not reflect these legal obligations, which is both disappointing and unacceptable for a business operating within the UK.It is also evident that your customer service agents require appropriate training on UK consumer law. The service I received suggests a lack of familiarity with the Consumer Rights Act 2015, which may be due to agents being based outside the UK and therefore not properly trained in the legislation applicable to UK customers. Regardless of location, your company has a responsibility to ensure that all representatives are fully competent in the legal framework governing the market in which you operate.In addition, the delivery of my order has been wholly unacceptable. Delivery was selected for 3rd April; however, the parcel was delivered early on 31st March and not to my address. The parcel was allegedly delivered to an alternative property without my consent, despite clear delivery instructions being provided. These instructions were not followed, and as a result, I have neither received nor been able to locate my parcel.The so-called proof of delivery provided—a photograph of a parcel outside a property that does not belong to me—is not acceptable as evidence of successful delivery. I did not give consent for the parcel to be left at that address. Furthermore, I have contacted the neighbour in question, who has confirmed that no parcel has been received. As such, I remain without the goods I paid for. This was also not delivered to my selected location as advised. This situation raises serious concerns about the handling of my delivery. At present, the whereabouts of the parcel are unknown. Regardless, responsibility for the goods remains with you until they are delivered into my possession.For the avoidance of doubt, the goods are still not in my possession. Under Section 29 of the Consumer Rights Act 2015, “the goods remain at the trader’s risk until they come into the physical possession of the consumer, or a person identified by the consumer to take possession of the goods.” As this has not occurred, you remain in breach of your statutory obligations.Furthermore, Section 28 of the Consumer Rights Act 2015 requires that delivery must be carried out in accordance with the agreed timeframe. Delivering the parcel on 31st March instead of the agreed date of 3rd April, and to an incorrect address, is a clear failure to meet these obligations.I would also like to highlight that Sneha initially claimed the parcel had been delivered to my property. However, upon further investigation by another agent, it was confirmed that this was not the case. GPS tracking evidence showed that the delivery location was not my address. This was verified by another member of your team, clearly demonstrating that Sneha had not properly investigated my issue before providing incorrect information.This situation represents a clear breach of your obligations under the Consumer Rights Act 2015. The responsibility for ensuring the goods are delivered to the customer as agreed remains with the retailer until the goods are in the customer’s possession. Leaving a parcel at an unauthorised location does not constitute successful delivery.As a result of these failures, I have been left without the goods I paid for and without a satisfactory resolution from your customer service team.Given the seriousness of these breaches, I am now taking legal action in relation to this matter. This includes pursuing my rights under the Consumer Rights Act 2015 due to your failure to deliver the goods as agreed and to provide an adequate resolution.I would urge anyone else in the same situation as myself to do so, you are able to claim these costs back as the court will rule in our favour.
Nicola
April 2, 2026
Unfortunately the trainers were too…
Unfortunately the trainers were too small and I had to return them.I would’ve liked to swap them for the next size up but i was not able to discuss on the phone with KG, I therefore had to return them.Prompt emails from KG after return were helpful keeping me informed of the return status.
H Ford
April 1, 2026
Order 253233316 Parcel misdelivered, refund refused, court claim opened
I was apalled to find that the £200+ handbag I ordered was not left in my authorised safe place and KG unwilling to honor my legal right to receive my goods.For anyone else facing this same issue, please do not be scammed by KG representatives claiming delivery was "compliant". Fly-tipping parcels vulnerable to theft is by no means compliant behaviour. You are within your rights to open a Section 75 chargeback and/or a small claims court referral."The goods remain at the trader's risk until they come into the physical possession of (a) the consumer, or (b) a person identified by the consumer to take possession of the goods". [s29(2) Consumer Rights Act 2015]
Julie Leckey
March 31, 2026
A delivery disaster
The shoes took too long to arrive. There was a problem with evri and customer service insisted I keep allowing another 48 hours...another...despite my request to refund. On a positive note, customer services did respond (although not to my satisfaction) the sandals did eventually get delivered and I do love them. No gesture was made to compensate for the delays.
Sonia
March 30, 2026
Dark brown handbags
Lovely hand bags. Nice & soft. Will defo recommend. Kurt Geiger’s handbags are always amazing
Charlotte Thomas
March 29, 2026
I visited store 0560 today and the lady…
I visited store 0560 today and the lady called grace g in there was fabulous she catered for my needs and a very chatty loverly lady
Teresa
March 26, 2026
Love Kurt Geiger
Love Kurt Geiger - their website is easy to navigate items arrives really well packaged and on time.
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