ladyblacktie.com Reviews
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1.6 / 5
Average user rating
53
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ladyblacktie.com.
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ladyblacktie.com Reviews
Read real experiences from customers of ladyblacktie.com.
Brands may not incentivize or pay to hide reviews.
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Anne P.
March 31, 2026
DO NOT order a gown from ladyblacktie
DO NOT order a gown from ladyblacktie. The dresses are mis sized and the return policy is misleading. You cannot return for your money back - only for store credit. If you pick the perfect dress then you are in luck - but the customer service is non existent - you cannot ever speak to a representative or get in contact with a manager. Prom Girl and Meshki and of course Nordstrom and Macys provide the customer service we want and need.
Faith
March 20, 2026
Do not use or patronize them!!!
Do not use or patronize them!!!! they are scammers! They will do anything to frustrate you from returning or charging you endlessly for shipping! They want to keep your money and their sizing is all wrong!!!
Shefali Sarwal
March 17, 2026
one start itself is a huge rating
one start itself is a huge rating. Terrible quality, highky expensive clothing with no return/refund
Tracy
March 2, 2026
These are terrible business people…
These are terrible business people lacking in courtesy and basic customer service. Does not work with this kind of product. Do not waste your money on their low quality junk becuase you can't get it back. And they don't support their products. The women working just give you a blank stare.
Julie Jendrysik
February 21, 2026
Rude employees and terrible fitting room line management
Lots of dresses and we did purchase one. However- the staff was rude and unprofessional. Very inefficient and vague dressing room system. We went into the portion of the shop that has the dressing rooms. We waited and then overheard another customer saying that you had to “check in” to wait for a fitting room. We did not see any signs telling us to do that, but found where we were supposed to do that. There was only a small sign at that desk stating to check in for a fitting room. We then waited 20 minutes for our name to be called, which consisted of the young girl at the desk simply saying your name at a regular speaking volume. The area is quite large so we were under the assumption that there was some sort of overhead speaker or saying the name loudly like they would do at a fast food restaurant or somewhere where they are calling out your order. Unless you were standing right next to her, you do not realize your name is even being called. Meanwhile, people are disregarding the system and just walking into the first available fitting room. There was no staff directing people or monitoring how the system is supposed to work. At one point there were three open fitting rooms, and no names were being called. As we were still waiting, I went up to the same girl and asked how many people were in front of us, telling her that there were three open fitting rooms. She looked up and said “yeah” and looked back down and didn’t call a name for about five additional minutes. She clearly was not happy with me asking how many people were waiting and letting her know that there were available rooms that they were not notifying anyone of. I know I simply could’ve walked into one of the fitting rooms, but those of us who were actually following the rules and waiting our turn did not want to be in the same category as those that were just cutting people off who would actually waited their turn.The simple solution would be to have one of the employees in the area where the dressing rooms are, notifying the line of people where the next available empty room was. It happens every day in stores all across the country. Why they can’t figure that system out at Lady Black Tie is beyond me.
topdog
December 30, 2025
Purchased a Christmas gift which was…
Purchased a Christmas gift which was delivered 11/25/25 so it was not tried on until Christmas day the dress is small for what was described in there size chart. They refused a return saying it falls outside return window by 1 day. I would not buy from these people ever again that is horrible customer service
Janae P.
October 22, 2025
TERRIBLE CUSTOMER SERVICE
I paid for 3-Day Air shipping, but UPS rescheduled my delivery for after that timeframe. When I reached out to Lady Black Tie, I received a generic response from an unnamed support person stating that shipping fees are non-refundable and to “contact UPS.”I explained that under normal circumstances, I’d understand — but I paid for a service I did not receive. They completely ignored my follow-up message.Thankfully, UPS ended up coming through for me, but I will never order from Lady Black Tie again. So many other retailers carry the same dresses, and customer service matters. Don’t risk dealing with a company that refuses to stand behind their service or even respond properly to customers.Stores like this are exactly why shopping experiences aren’t what they used to be. If this is how they run their business, they won’t last long — and honestly, they shouldn’t.
Pamela M
September 28, 2025
Terrible return policy. If you buy in the store. No returns!
I bought a dress for a garden wedding. When i asked the girl at the desk about the return policy she said in 14 days. That day I asked my friend if she knew what colorthe brides maids were wearing, she made a call and turns out it was the same color as the dress i just bought. I sent the dress back because of there limited hour and before the 14 days. I emailed to make sure they received it within the time limit they did. The woman said just because you changed your mind you cannot get a refund. I DID NOT CHANGE MY MIND! Why would I wear the same color as the bridesmaid dresses! Would you?? I highly doubt it, and this is the worse policy I have ever heard of for an America company. They should not be in buisness and should learn how to teach there staff about these unheard store policys ripping off the public like that, thats disgusting! What a waste of money, the the woman proceeded to say, you have two weeks to pick it up or we will give it to charity. I could not believe it! I would not recommend buying anything from there store, they will rip you off. I am now stuck with a 100 less in my pocket.
Monica Solorzano Romero
September 3, 2025
Extremely deceptive store
Extremely deceptive store, low quality dresses that don´t match the photos. The dresses are badly sewn, they are completely unapologetic and have terrible customer service. They made me believe I would get a refund, made me pay $100USD and then said that they would only give me store credit.
Taylor Shaw
August 6, 2025
This store is an absolute ripoff
This store is an absolute ripoff. DON'T FALL FOR THEIR SCAM!!! They only offer store credit and I've tried to purchase THREE dresses, then they come back and say they're all out of stock. Even with my horrible experience they still refuse to give a refund back to my original payment method.
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