lafloreparis.com Reviews
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Join 1,438+ users reviewing Laflore Paris. Read verified ratings and real customer experiences on lafloreparis.com before you order.
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4.2 / 5
Average user rating
1438
Total reviews
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lafloreparis.com Reviews
Read real experiences from customers of lafloreparis.com.
Brands may not incentivize or pay to hide reviews.
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stacey wallace
April 13, 2026
Id love to give them a big fat zero
Id love to give them a big fat zero. Bag preordered in August 25 and here we are mid April 26. No bag. Yep, customer service is on it but with lie after lie and continued fake shipping information. I think after all this time they would just refund me! Why would you continuously send me falsified information? I can definitely say this company are theives and I have communicated with quite a few others whose money they have stolen. Over 20 emails from them full of lies. Just want my money back. Im not rich. Unbelievable.
Jnesha
April 10, 2026
Customer Service response has always…
Customer Service response has always been quick to respond and courteous and efficient
m bee
April 8, 2026
Handbags for Life!
Love the handbags, probably the most unique that I've ever owned and they are fully vegan, truly earth-friendly, and it warms my heart! Customer service is superb and love watching the videos about the idea concepting for the bags! Would love to shake hands with the owners!! 10 stars!
Carrie Anne
April 8, 2026
the color varies from picture
I bought the grande ronde. It's lovely, but the color isn't as bright as depicted online. I am keeping it for Fall. Overall the purse is very original and well made. I love cork, since it looks like leather,but is lighter and very durable. I plan on buying more items in the future
Denise
April 4, 2026
I am so pleased with my purchase
I am so pleased with my purchase. The color and quality of this product is exceptional
Shoes
April 3, 2026
No Product
I ordered the product last fall and I never received the product. The company was not helpful. And now it looks like I will not get the product or a refund. I will need to call my credit card company to work on this issue. The company has amazing marketing-I have been bombarded by emails and ads but no product.....
Joy
April 2, 2026
Poor customer service
I purchased the trolala bag, the bobobark and a few accessories that I had been eyeing. Turns out I received a trolala as a surprise gift. So, I returned all unused items one week after delivery, well within the 30 day “no questions asked” return period. I have email confirmation and tracking information that they received my items. I reached out to customer service regarding the processing of my return on three different occasions, eventually being told that they will expedite my return. It still has not been processed. It’s been almost 6 weeks and I am still waiting. This has been a very frustrating and disappointing situation. I had actually planned on purchasing other items from the company but am now hesitant to do so.
SJay
March 31, 2026
Don’t trust Laflore - ethics and service are not what they present
The warranty claim sounds good. Turns out it is too good to be true. Awful ethics and a basic service issue that turned into a war of attrition with (purposefully?) poor customer service agents. I still await the return of my $100.When I contacted them 18m ago regarding an issue, I provided the required documentation and they confirmed the bag could not be repaired but offered a $100 voucher against a new order. The colour I wanted was not in stock so I let them know and was told to keep an eye on emails/website.Fast forward to January 2026. The colour was back in stock. I reconnected, waiting to be told what to do to receive my voucher. Numerous circling conversations with a chat assistant (bot?) asking me to resubmit the bag again for assessment and complete a warranty claim. No ability or willingness for them to scan the email chain and chat history to understand this had already been done and all I needed was the address to return the bag and the promised voucher provided.In the weeks that these conversations circled a sale came on. As well as taking advantage of a cheaper price for a second bag I shouldn’t have needed to purchase, I also realised the bag could go back out of stock again. I flagged to the chat I needed the voucher code before the sale closed on Sunday. I was told someone would contact me on the Friday. They did not.I bought the bag, reconnected with the chat to explain the lack of response meant I had to purchase and would just need the voucher value refunded. This is where poor customer service became opportunistic. They refused to make a common sense link between the two transactions and even lied to my credit card company to say “that offer was specific to the condition, timing and context of that case and no longer valid today”. This, despite the entire chat acknowledging that one broken bag was requiring the purchase of a new one.I should also note the new bag is clearly a poorer quality (hardware in particular) than the original kickstarter funded bag - it may be that scale has compromised quality as well as ethics.I can see from replies here they try and direct you back into the customer service loop to resolve as they ‘cannot find your order details’. I value my time so to shutdown this suggestion before it is made I note this is regarding orders 16114778 and 140114.
rebecca Johnson
March 26, 2026
Horrible Company
This company sold me a jewelry box. Yet when I got the jewelry box it was only 2 inserts. Called and emailed and was told sorry for the confusion. Had to threaten legal action just to get them to let me return the item and 30 days later after receiving the item back they still have not refunded my money back plus my shipping cost to date 3-25-26.
France J
March 25, 2026
The bag broke, and they broke their promise
The bags were great to start with. I bought several of them when they were a startup. They promised lifetime repairs for free which is partly why I bought so many. Wonderful and attentive customer service. Then one bag broke. I have now been ONE YEAR emailing with them back and forth. The lifetime guarantee is no longer valid, they claim. Nor do they want to send me a repair kit - they want to charge me for it! One year, and I am stuck with a broken bag. This is crazy!
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