lavishalice.com Reviews
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4.7 / 5
Average user rating
6576
Total reviews
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lavishalice.com Reviews
Read real experiences from customers of lavishalice.com.
Brands may not incentivize or pay to hide reviews.
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Ellie Wood
April 7, 2026
Great Customer Service
I got a very quick reply about my refund and my refund was processed immediately after asking. Rachael was lovely and couldn’t be more helpful!
Unhappy customer
April 7, 2026
Rachael was a great help in helping me…
Rachael was a great help in helping me return a parcel to repurchase another! Very quick and professional response x
Cordelia Lawson
March 30, 2026
VERY SATISFIED CUSTOMER
Your customer service representative was expedient, understanding, and polite when responding to my request. As well, she reminded me of your policy for canceling orders so that I will be more careful in the future.
Becky Platts
March 29, 2026
Do not buy from this company
Do not buy from this company! They do not do UK sizing a size 18 is more like a size 16. And when you return the £125 dress straight away because its too small they do not refund you! Still waiting for my refund thid company is a scam honestly
Nikkita Roberts
March 18, 2026
Beautiful occasion wear quality is…
Beautiful occasion wear quality is exceptional customer care is amazing want to mention rachael how lovely and kind and replied really quick and helped with my enquiry highly recommend this company will be getting all my occasion wear from here in the future
Janet Wall
March 15, 2026
More than happy
I ordered my suit on Wednesday evening & it’s was at my door Saturday morning. I emailed lavish Alice about tracking I’d & Amy got back to me right away to help & sort... living in the north of Ireland that was fast..the quality of fabric was amazing on my skin.. it’s even more beautiful in real life than the pictures .. so happy x
Rosa Byrne
March 13, 2026
I'm not one for writing reviews…
I'm not one for writing reviews normally however I was impressed with the customer service from Lavish Alice. Amy got back to me within 24 hours which is great in itself!I was disappointed that I was 21 days in and realised when trying to return my item that it should have been done in 14 days. I was so disappointed as what I bought wasn't cheap. I emailed and on this occasion they allowed me to return saving me being massively out of pocket! I was delighted and will definitely use again and tell other people also. In fact I already have! The dress itself was beautiful by the way and the material was lovely but on this occasion I just found something else that I really liked which is why I wanted to return. Thank you for your prompt response and great service!
Gemma Lloyd
March 11, 2026
Excellent
Excellent! I placed an order a month ago, & since then my son has been involved in an accident & my husband & I have had to stay at hospital with him. I’ve only had a chance to arrange a return for one of the items & sadly I was just over the returns window. I emailed my issue across & immediately received a message from a lovely lady called Amy. She allowed me to process a return & just gave off such a lovely, kind & caring vibe - like she really understood that my plea was genuine. Thank you Amy. I will definitely be continuing to shop with this company Many thanks Gemma
Lucy
March 4, 2026
Excellent customer service from Amy
Excellent customer service from Amy, best customer service I have received in a long time. Fast replies, very efficient and really keen to resolve my issue - thank you!
Maelisa
March 4, 2026
I absolutely adore Lavish Alice
I absolutely adore Lavish Alice! I adore their dresses and have ordered quite a few and think the quality is just so good, even the way that they are packaged is excellent. Also, when a delivery didn't arrive because of a problem with The Royal Mail, I contacted Lavish Alice and their customer care person Rachael was just fantastic! She responded straight away and dealt with my problem and a full refund was given as soon as she checked out what had happened to my order. I have no problem waiting for a refund, but what normally happens is that companies just ignore you and then it becomes a huge problem, but Lavish Alice always respond quickly, I can't recommend them enough and a special thank you to Rachael for all her help in Customer care.
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