lensrentals.com Reviews
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2.8 / 5
Average user rating
30
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for lensrentals.com.
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lensrentals.com Reviews
Read real experiences from customers of lensrentals.com.
Brands may not incentivize or pay to hide reviews.
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Kirigia
March 30, 2026
Absolutely horrible!
Absolutely horrible!I've seen mostly good reviews about this company, and they have some really competitive pricing. However, if you're a first-time buyer, forget it!They wait 30 minutes after an order is placed, then ask you for the most random information, like a website. Then they come back an hour later and say my information is fake, and they want a $4,000 deposit!!!I mean, at that point, you may as well just buy the camera outright, brand new! Also, if you're renting a camera, it's obvious you won't have the money to pay that deposit. What a scam this company is. I definitely will not be working with them.
Consumer
March 29, 2026
Feel like I got robbed from them
Feel like I got robbed from them. Advertised a very good condition cfast 2.0 memory card. It came delivered and was in terrible worn condition. I don’t want to even stick it in my camera. I’m absolutely pissed save your self mental energy this company IS TERRIBLE. I’m in deep regret now because I just purchased a used camera from them a few days prior now I’m afraid something is wrong with it because of how terrible there quality control is.
Andy Wilhelm
March 25, 2026
Excellent experience
I purchased a used piece of equipment for recording(Cloudlifter Z). Product came very well packaged and worked excellent! Also customer service was great! Very friendly, and patient. I needed to fix my address after package was shipped(my fault). They made sure to reach out to UPS in a timely manner, and kept me updated throughout.
Kevin Rosa
February 6, 2026
Unmatched
Lensrentals always provides unmatched customer service. Their team is uber-efficient, kind and committed, and knowledgeable in all assets. I’ve used them since High School, will always use them, and will always recommend them to everyone. They’re truly unmatched.
luxe bent
January 22, 2026
Horrible
Hi, here in 2026 trying to do 1st time business with this company by renting and giving them a shot, but unfortunately they declined my request. 1 camera, apparently there fake verification process couldn't verify me. Then when I called to verify, they still couldn't verify me with submitted information. What a joke.
customer
December 29, 2025
All around great experience
Excellent support. I have rented and purchased equipment from Lens Rental and everything was in better shape than listed. Their phone support and email support are amazing. Fast response for emails and someone always answers the phone.
AJ
October 28, 2025
Charged for a cable that was never in the kit
I rented a gimbal, it didn’t have the cord I needed to connect the accessories to my camera (no problem I bought one of my own). However they ended up charging me $20 for some cable they said was in the kit that I didn’t send back which is absolute nonsense because I meticulously kept track of everything that was in that case for that specific reason, that I didn’t want to get charged for something. Go with another rental company!
Chad Palmer
September 11, 2025
Disappointed After Past Good Experience
I’ve had solid experiences with Lensrentals in the past, but this latest one was a letdown.I ordered a flash with a one-day buffer before my shoot—still arrived late. Frustrating, but I decided to keep the flash and went through their “keeper” purchase process. Got the quote, paid it, tossed the return box, and moved on.Weeks later, I get an email saying I’m being charged $75 for not returning the generic hard case (Pelican-style). That case was never mentioned as part of the keeper quote. No warning, no heads-up—just a surprise charge.I reached out and offered to return the case if they sent me a box. Instead, I got a response from Kelsey in customer service citing the rental contract and threatening additional charges. I said I’d be contacting my credit card company to dispute the charge. Thankfully, another rep stepped in and agreed to remove the fee while waiting for the case return.Bottom line: if you’re buying gear through their keeper program, be warned—the case isn’t included, and they won’t tell you upfront. It’s a hidden charge that feels like a trap. If you’re just renting, this won’t affect you. But if you plan to buy, make sure you clarify what’s actually yours.Disappointed to see this kind of shady practice from a company I used to trust. Do better, Lensrentals.
Justin McLaughlin
August 27, 2025
They are so invasive -- they demand an…
They are so invasive -- they demand an explanation for your address (did you move recently, is this where you're working), information about unrelated work and business accounts, all of your social media, everything. It's like they're an invasive data broker not a rental company. There are better alternatives out there.
yz
August 7, 2025
They ask for your work information
They ask for your work information, where you work and your title, work phone number etc. Isn't ID sufficient and you want to contact our workplace for a personal rental? They ask for social media and other info as well. It's getting a little personal and uncomfortable, especially I received several calls after filling out their online forms and entered card information--everything should be settled at that point. The fact that they called so many times is annoy.
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