libertytax.com Reviews
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2.3 / 5
Average user rating
38
Total reviews
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libertytax.com Reviews
Read real experiences from customers of libertytax.com.
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Sue Wright
March 24, 2026
cost my poor elderly mother thousands…
cost my poor elderly mother thousands of dollars. Denied responsibility even with letters from other accountants fixing their simple mistake.
Kathy Anderson
March 22, 2026
Run far far away!
Run far far away!! Liberty tax is now using dc bank to load your refund onto. Once your money is on that card good luck getting it back. I used H&R blick who used dc bank and over 1 year later I am still fighting for my money! H&R Block learned their lesson and no longer uses them that's why they are at Liberty tax.
Andrew McAllister
March 16, 2026
Don't believe the paid reviews
Don't believe the paid reviews. This company is shit. I called with a simple tax issue and they told me they wouldn't help. They also won't give you a straight rate of billing.I have worked with some of the top firms in the financial space and when these amateurs told me I traded crypto??? I was baffaled. I only approached them when I went to the M&M market and figured I could get my taxes done.DON'T DON'T DON'T use them.I was VP of Capmor Financial Services, ComFact Corporation, and Eco Oils Corporation. I have dealt with horrible and good companies. This one if they did dog trimming I wouldn't leave my dog. PLEASE go to HR Block.
Bart Dziadon
March 10, 2026
I've been a client at Liberty Tax 8400…
I've been a client at Liberty Tax 8400 Wyandotte St. East, Windsor location for the last five years. Subsequently; the last four years have been successful, there were no issues. I'm content the business was sold. This year's experience will be my last.John who did my taxes this year, is the definition of, "Incompetent". He was very unorganized, had issues stapling three papers together. I was not sure whether this task would be successfully completed.Regardless, I paid the fee and walked out thinking my taxes would be filed that day. However; I see incompetence from a distance and knew that John was just a disaster at his profession!I called back over a week later it was around 10:05 a.m. keep in my mind that day the office opened at 9:00 a.m. John picked up the phone. I asked him if he filed my taxes after I left his office over a week ago. John the liar that he is, told me he just filed my taxes that morning. What are the odds?Either John is the most unorganized, incompetent, worker that ever worked at Liberty Tax or the greatest liar ever, to an individual he thinks is stupid! I wasn't buying his story.Subsequently; I was transferred over to their manager, can't even spell his name and it doesn't matter! I wanted to give them a rating of zero stars!Moral of the story, DO NOT GO TO LIBERTY TAX EVER!Go spend $19.99 do it yourself DO NOT GO TO LIBERTY TAX!
R T
March 7, 2026
Kris and Shelby are very professional…
Kris and Shelby are very professional and do a great job in Spearfish SD. In and out in 40 minutes. Payment from IRS in my bank in 5 days. Highly recommend them!
Ron S
March 7, 2026
Absolutely horrible experience!!!Person…
Absolutely horrible experience!!!Person could barely speak English and screwed up my tax return saying I owed 5 thousand more then I did!!Rude and very disrespectful behaviour at Saskatoon liberty tax market mall!!
Anewor Cutip Adnamir
March 5, 2026
Excellent service
Excellent service, friendly staffs and very reasonable for the payment.
Eric
February 18, 2026
Liberty Tax discriminating against anyone in Consumer Proposal
Well this not only a warning to would-be customers but advice to Liberty Tax Corporate office..if they have one. Same scenario as H&R Block but at least this time we avoided the wasted time of going through all the steps leading up to uktimately same result: That Liberty Tax refuses to proceed with Instant Cashback offer due to one being in Consumer Proposal. The idea behind filing a CP versys Bankruptcy is that one is not running away from obligations. However these companies like Liberty Tax actually infringe on ones liberties. In a Consumer Proposal all tax refunds are redirected to any debts or to a trustee but go directly to the tax payer. At time of filing no taxes are owed either! In summary a Consumer Proposal is being UNJUSTLY viewed as in same manner as a Bankruptcy. While both seen as INSOLVENCY a CP should never be seen as a stumbling block to a tax refund!
InVernon
December 25, 2025
Incompetent in Vernon, BC
Vernon, BC Canada office. Dropped off my paperwork for an urgent supplemental reassessment that needed to be resubmitted. Even though I called about progress weekly, Chad never got back to me even though I was told he got the messages. After 6 weeks of no contact, I had to go to a different tax expect to file an appeal and refile. Chad did not even have the curtesy to contact me and tell me he was too inexperienced to handle my case. Would 100% not recommend.
Owen Weng
November 8, 2025
Over charged and not responsive.
Over charged and not responsive.No reply after called three times and email three times.
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