logitech.com Reviews
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1.6 / 5
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logitech.com Reviews
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Koray Fikret Korkmaz
April 10, 2026
11 Days of Deceit: UPS Lies, Logitech Ignores. Unacceptable!
I ordered a product on April 3rd. It has been 11 days of pure frustration. UPS documented a "fake" delivery attempt on April 8th while I was at home—no doorbell, no info-notice, just a lie in the system. I contacted UPS 4 times; each time I was promised a callback and delivery today (April 10th). Neither happened.The worst part? Logitech’s sales team claims "it's not their problem." According to German law (§ 447 BGB), the seller is responsible until delivery. Logitech is failing to manage their service provider and failing their customer. I have already filed an official complaint with the Federal Network Agency (Bundesnetzagentur).I don’t just want a refund; I want accountability for this 11-day nightmare. I expect Logitech to rectify this by either making this order free of charge or providing a very significant compensation for this massive service failure.I have 4 different open tickets (17141266, 17129945, 17146503, 17155019) yet none of them provided a solution. This shows a complete systemic failure in your support department.UPDATE (April 11th): Logitech’s reply is unfortunately misleading. First, no discount code was ever offered or provided as compensation in any of my tickets. Second, and most importantly, the core issue remains ignored: The product has NOT been delivered. >Offering "regrets" instead of a delivery date does not solve the problem. After 11 days and 4 tickets, vague statements like "working to make things right" are insufficient. I am not looking for more empty words; I am expecting a real solution that includes the delivery of my order and a fair refund for this ordeal. The case remains open with the Bundesnetzagentur as the service failure is yet to be rectified.
Fatih Ercan
April 10, 2026
Terrible Customer Support - Undelivered Order
I ordered an MX Mini Keyboard, it was issued to UPS. UPS said the item was delivered but it wasn't. No delivery proof picture! Also I have camera at the front gate, so before and after the delivery time, there is not even one UPS car approaching to my street. UPS asked me to contact Logitech. And logitech's response was that they would investigate the issue and get back to me in 14 days!!! Seriously? Either you send another product immediately or refund? I even offered to send them the camera recording with time stamped. I asked them to refund me, and they don't even accept it. They need to run an investigation!!! Sounds like an FBI investigation. It's a simple delivery guy error. You can sort it out with UPS with a different channel. Why am I being punished in this process. I had similar issues before, a confusing post code I guess. I ordered an expensive watch before and the company asked for the camera capture and immediately sent me the new watch which was way more expensive than the simple Logitech keyboard. I'm sure they got it sorted with the delivery company but immediately fixed my problem
Lee
April 9, 2026
NO CUSTOMER SERVICE
I purchased a pair of professional ear monitors, premier, to the cost of £2,700+. On receiving them there was a problem with the interchangeable face plates, stuck fast so these were sent back via a UK agent to ultimate ears, owned by logitech, we are now at the 10th of April with no return in sight yet, it's taking longer than it did to make them as they're custom made. If it's much longer I will be looking for a full refund and go to a more professional company, disgraceful. Your response is of no significance, dont ask me to do your job, deal with it internally.
Peter Collis
April 9, 2026
Logitech so bad it should have a Public Health Warning - AVOID
My order was delivered damaged, it took me over a month to get my goods replaced, it was a battle I do not want to write about as it is still raw, Yes it was that bad, probably worst I ever experienced. I just need to warn people.
Daz Kuffs
April 9, 2026
Support is abysmal
Support is abysmal. My less than 6 month old mouse started sending spurious and random clicks which caused it move text instead of selecting it or to drop a window i was dragging and grab hold of a different window etc.I'm now 3 weeks into the support process with no end in sight. Their demands are ridiculous. They want a video recording of the issue happening that also includes the microscopic serial number from the base of the mouse and a hand written ticket number clearly visible on a piece of paper. It feels like a Black Mirror episode testing me.The issue is random and therefore incredibly difficult to catch in a recording especially with the extra demands they want. If I would have bought from a rainforest-named company, I would have returned and replaced 3 weeks ago. Never again will I use Logitech direct.
Nikodem
April 4, 2026
Worst experience ever
Worst experience ever: Logitech combo touch for iPad. 6 months after warranty the keyboard starts loosing contact with the iPad, eventually it is almost impossible to connect it. Google quickly clarifies that I am one of many that suffered from the issue with flex cable cracking. Except that my keyboard looks like new as it was only used on the kitchen table. How could it crack? I reach out to Logitech support: no warranty, no possibility to repair as they don’t have repair centers, I can just buy a new one. No thank you!!!! Never again that crap!
Volodymyr Pavlus
April 3, 2026
Crazy support in logitech
I bought a mouse from an official representative about 9 months ago. But after a month or two, the mouse stopped working normally. It creaked all over and the wheel worked only once, and the mouse also lost its sense, which made it impossible to use it. The store refused me the warranty, although the mouse was like new. I contacted Logitech support, who replaced my mouse with another one, for which I am very grateful. But this did not solve the problem, the mouse has the same problems. I contacted the company again (because my warranty is still valid). To which I received a refusal and an offer for a 20% discount (which is ridiculous). I refused them and I need a replacement mouse, which is obvious. Support is not responding to me now, is this a normal attitude towards customers? I need the company to contact me and solve my problem properly. After which I will change my review. All the devices that I have from Logitech are very good, but I have such problems with the mouse and I am in Shocked by the support work. My ticket: 17049786.
Emma
April 3, 2026
Warranty claim for a G305 mouse
Warranty claim for a G305 mouse — serial number sticker theatrePurchased a G305 in December 2024 from Amazon. Developed a fault within warranty. Contacted Logitech support and was directed by the first agent to get air under the mouse button as a troubleshooting step, which required removing the sticker in the battery compartment — the one bearing the serial number.In a second session, agent Jayanth D S then refused to process the warranty claim because I couldn't provide the serial number. When I explained — repeatedly — that the sticker had been removed to follow the first agent's troubleshooting instruction, he ignored the message content entirely and continued requesting a photo of the serial number I had already told him I didn't have. I pointed out the SN is not required by law and a letter of action would be faster to write than this.He then ended the chat unilaterally without resolution.A third agent, Pushkar, asked me to send a video of the serial number on the device — moments after acknowledging in writing that I didn't have it.For reference, the G305 has an onboard microcontroller with a unique hardware identifier. Logitech can query the serial number electronically through their own software. The insistence on a physical sticker one their own process caused to be removed can reasonably be considered deliberate obstruction.I note from other reviews on this page that Jayanth D S has form for this exact behaviour. A Letter Before Action has been sent to Logitech UK Limited. If unresolved, this proceeds to the County Court.This fault is apparently very common - buy from someone else.
Dominic Lazo
April 1, 2026
READ THIS REVIEW PRO X SUPER LIGHT 2
Now since I see lots of hardware or software issues with certain products, the Pro X Super Light 2 mouse is actually very good on performance, comfortability, and definitely durability. Now although the price we all love, I disregard how expensive these are which leaves room for some slamming, dropping on floor and use with no mouse pad (Need one desperately right now). The first contacted bottom of the mouse can scratch over time, but still performs just as it would on traditional mouse pads. Here is a good thing to mention, with larger hands your ring and pinky finger will likely touch your mousepad losing performance. So definitely main take away here, GOOD Durability, GOOD Performance/Specs, and Okay on comfortability (But good enough size for the length and use of the mouse just maybe a lil too skiny is the issue.) Would recommend much love
James Dean
April 1, 2026
Dreadful buggy software that leaves…
Dreadful buggy software that leaves your £100 peripherals useless. It is a mystery how they have stayed in business
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