londonpass.com Reviews
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Join 24,125+ users reviewing The London Pass. Read verified ratings and real customer experiences on londonpass.com before you order.
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4.4 / 5
Average user rating
24125
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londonpass.com Reviews
Read real experiences from customers of londonpass.com.
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Bijumon
April 8, 2026
Value for money
Value for money
SandraA
April 8, 2026
We had a great time with our two day…
We had a great time with our two day London Pass. The Palace and Parliament walking tour was fantastic! Dan, was wonderful and very knowledgeable. We recommend this tour to everyone.
Victor Garcia
April 2, 2026
The experience was great, but...
The experience was great. It's certainly good value for money and it's just the perfect way to have very valuable access to the most important sights in London. There are more than 100 different sights to choose from and that's wonderful, but it's also so wide a list that intelligent decisions have to be made. You cannot do everything and cannot be everywhere. The pass worked perfectly almost everywhere. I only had incidents with certain walking tours. The booking process was excellent, but nobody actually turned up for the tour. It happened twice with the same company on different tours. This particular incident annoyed me a lot and marred the whole otherwise great experience. The tours that never runned even when booked were the Greenwich Tour and the West End and Soho tours, both operated by Top Tasting Tours. I am still expecting an apology or some compensation, because in London, both time and transport are extremely expensive and valuable and I simply cannot accept such lack of professionalism by not operating the tour without notice of cancelation. The London Pass, or Go City are not responsible for other company's faults, but I notified about this incident and I must say that Customer Care is not their main strength. The customer is the most important asset to any company. It should not be so difficult to get in touch with the company to notify incidents. And Go City should also notify a kind of resolution with these kind of incidents. Apart from this, I was very happy with the London Pass in general terms and would certainly recommend it. I have myself bought it on two different occasions for London and would do it again, but I must still state that Customer Attention should be considered a priority and I don't think that is the case.
Allison Butcher
March 22, 2026
There was a bit of a bump at our first…
There was a bit of a bump at our first use of the pass as it was not scanning properly. After a couple of minutes the issue was resolved, and then our day went off without a hitch. Very easy to use!
Marion
March 12, 2026
The various offers
The various offers, the flexibility, absolutely recommendable
Adrian
March 11, 2026
Pain free entries where you want to go
Takes off a lot of headache. Includes a lot of the relevant things you should see in London, and it offers very good value for money. We took a 2 day Pass Plus for 3 adults and one child, paid a bit below 500 pounds. We went to see the important things, and we should have paid a bit over 200 for each adult if we would have booked individually the most basic tickets.
No body
March 10, 2026
so good and so easy
so good and so easy
Sandra
March 8, 2026
It was a wonderful family time in…
It was a wonderful family time in London. We gathered many new impressions.
Linda Dennis
March 6, 2026
The buses were infrequent
The buses were infrequent, we did not get to visit all the attractions we paid for.
Fabien
March 6, 2026
Great
Great value. 10/10 will recommend.
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