longtallsally.com Reviews
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Join 56,888+ users reviewing Long Tall Sally. Read verified ratings and real customer experiences on longtallsally.com before you order.
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3.7 / 5
Average user rating
56888
Total reviews
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longtallsally.com Reviews
Read real experiences from customers of longtallsally.com.
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George Foster
April 12, 2026
Everything arrived fine
Everything arrived fine, but it didn't really stand out. Just a normal purchase.
customer
April 4, 2026
It was a wonderful experience
It was a wonderful experience, the dress is beautiful and elegant, and we will definitely buy it again.
R Ward
March 28, 2026
Atrocious customer service for returns
Oh my goodness! My first experience for my tall daughter and it’s been a nightmare! Good delivery but returns! Appalling lack of service. I only bought a pair of leggings, but they didn’t suit, we returned straight away, website confirmed the parcel reached them but no refund. I waited the 21 days and emailed. A generic response saying they’d look into it and then nothing, at all! I emailed a week later, a generic response telling me how to return. I emailed again, another generic response on how to return! Even with all the codes and parcel number and order number - still a generic response on how to return!!!It’s absolutely shocking! I am fed up with following up on it but they owe me a refund! Good delivery, but be sure you don’t need to return or communicate! We’re 6 weeks on from them receiving the parcel! For the record, this is the first non 5 star review I have ever left! How do I get my refund? Surely illegal?
Enisa Babic
March 27, 2026
Not money back for return order
I once wrote a review for LTS. I don't have a good experience with this company and I see that there are many customers with the same problem. I hope you can help me get my money back from the return order. I received a confirmation that my order was returned and that they will refund my money in 5 to 7 business days. I did not receive the money back and I will leave you the return order number. I hope that the amount I paid will not be reduced because I also paid for the return shipping. Thank you RETURN ORDER NUMBER(16.march)ORDER NUMBER3000662961LU026-1960-4586
Elizabeth Bradley
March 21, 2026
Love these knitted wide‑leg trousers
Love these knitted wide‑leg trousers! The fit and length are excellent, so I immediately bought another pair in black and one in green. I’d really appreciate seeing more shades like brown, camel, or cream.
Deborah Fischer
March 20, 2026
Just like a previous order before…
Just like a previous order before Christmas, where I never received confirmation of my order, yet my credit card was billed....this repeated situation from the LTS group is shocking. The first time this practice of theirs happened...my order was not confirmed, I was charged, the order never arrived, and I had a lengthy back & forth to be reimbursed. LTS initially claimed they sent my order, and then had no control of the deliverer and it must have been lost, so customer would have to pay.This time, after I knew I placed an order and never received email confirmation of that, I knew better to push for an email confirmation.Makes me very reluctant to even consider LTS as an option to purchase any product.
Sarah Davis
March 18, 2026
Returns process made impossible
Ordering and receiving items brilliant. Sizing - huge. Wanted to return and repurchase smaller sizes of items, that when the battle began. No customer order number in the app, no paperwork in the bag with items, no email with customer order number. Text message from Yodel with tracking information only. No person to speak to. Returns portal link doesn't work. They make it so difficult to return items. If you want repeat customers then make this process easier. I wanted to get smaller sizes as happy with quality and items, but makes me not want to do this, when I eventually sort getting a refund on my items. Also no exchanges online. Ridiculous
M A McGivern
March 18, 2026
I have repeatedly contacted you about…
I have repeatedly contacted you about the wrong size robes that were sent. I contacted you several times asking for help about getting the correct size -No help. I was supposed to receive a return label (didn't get one) I have our ordered about 15 robes form you and have never had this much trouble. I was going to try to reorder the robes (which I had in my cart) but by the time I heard back they were gone. I am very disappointed. I have not had a sizing problem in the past . When I order a US size it is not comparable to the UK size. Why don't you just say you have to order UK sizing - didn't have ti do this in the past!!!!!
Keith
March 17, 2026
Never order from here
Never received my order
Christine Gulvin
March 13, 2026
Shocking customer service
Shocking customer service. Reps were so unhelpful. I have been a customer for years but will never ever shop there again.
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