lordandtaylor.com Reviews
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3.1 / 5
Average user rating
909
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for lordandtaylor.com.
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lordandtaylor.com Reviews
Read real experiences from customers of lordandtaylor.com.
Brands may not incentivize or pay to hide reviews.
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Aida Hernandez
March 24, 2026
Golden Goose Ball star
Golden Goose Ball star. Delivery took longer than expected but happy with purchase.
Carol Hayes
March 23, 2026
I ordered online
I ordered online. My order came in a great timely manner. I love my designer look. Lord and Taylor delivered great service!
Keidesha Gary
March 22, 2026
Speedy shipping
Speedy shipping Great shoes
Jessica Camero
March 21, 2026
Product came in time
Product came in time
Tamara Brown
March 10, 2026
My experience was perfect I received my…
My experience was perfect I received my order within 3 days from ordering. My order was in perfect condition and the package was thoroughly secured. I will definitely order from this company again.
Jenn
March 9, 2026
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE! After they filed bankruptcy and were bought by another company to turn this store into an e-commerce store, the service is terrible. The reputation is no longer. I ordered a pair of sunglasses 18 days ago and it still hasn't shipped - it's still showing as "processing." You can not chat a live person and I keep getting the same automated response via their customer service email stating my "item is currently in transit to their fulfillment center. Once it arrives and has been through inspection, my order will be shipped and I will receive a shipping notification." How do you expect to sell luxury goods and have terrible shipping? Every other known department store ships within a week. Never will I ever purchase from Lord & Taylor again!
David
February 26, 2026
It was a great experience
It was a great experience. I received my shoes on time and I received what I ordered.
Jeneba Sheriff
February 16, 2026
Fast shipping and great quality
Fast shipping and great quality
Mario Flores
February 15, 2026
Terrible
Terrible, I ordered a Versace watch (RED COLOR) and received a BLACK color. How can you make that mistake...at such price!!! It did arrive fast, I got charged to return it and now customer service is not answering at all...Terrible
Michelle
February 11, 2026
I am happy with my purchase
I am happy with my purchase, but it took longer than expected to arrive.
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