lovecrafts.com Reviews
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4.4 / 5
Average user rating
2090
Total reviews
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lovecrafts.com Reviews
Read real experiences from customers of lovecrafts.com.
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Anita Freeman
April 12, 2026
Placed an order for yarn and needles
Placed an order for yarn and needles. Got neither until I reached out to open a claim. They canceled my claim stating they did not hear from me. I reached out again and got the cheapest item, the needles but never did get the yarn. I loved this company until it was sold!!!
Amanda
April 9, 2026
Customer service great
I had an issue which was dealt with promptly without any problem and I didn't expect it as it was a manufacturing issue. LC delivery is always quick in just a few days. I have used them a few times now and will continue too.
Su Ba
April 3, 2026
Poor customer service and quality
I recently placed an order with LoveCrafts and unfortunately had a disappointing experience.There were two issues with my order:First, one of the yarns (Barry shade) had a knot in the middle of the skein, which affects the quality and continuity of knitting.Second, I received a completely different shade than what I had originally ordered, which is very frustrating when you are working on a planned project.I contacted customer service regarding both issues, but the response has been slow and not very helpful so far. As a customer, I expect better quality control and more responsive support.Overall, this experience has been disappointing, and I hope they improve both their product quality and customer service.
Fine fettle
April 2, 2026
Helped me to decipher the pattern…
Helped me to decipher the pattern instructions in clear English in a very timely way. So grateful as are my granchildren who will benefit!
Renna Hanlon
March 29, 2026
They resolved my issues
I reached out to them when I had problems accessing my account. Their response was concerned and courteous. My issues were all resolved.
Dame
March 27, 2026
Top class customer service
The communication was excellent with updates all the way through. The messages were personal and acknowledged the issue. The fix was perfect and met my needs. I'm very grateful for the top class support and customer service.
Angela Edwards
March 21, 2026
I got in touch with the team due to an…
I got in touch with the team due to an issue I found with some yarn I had purchased from them. Their response was quick and they kept me updated on the progress of my issue.They offered a refund or a replacement ball of wool.Great customer service
Sulevia B L
March 21, 2026
Highly recommended
I have ordered from LoveCrafts on a few occasions and always had a really satisfactory experience. The range on offer is varied, items are available at competitive prices. There may be other online retailers who list everything under the sun at cheaper prices, but when it comes to ordering, you find that it's out of stock or you need to 'ask them to let you know when stuff becomes available again'.... which may be.... never...The website is well designed, the yarn information really useful, includes links to patterns associated with the yarn you are thinking of buying - I am a knitter, so haven't ordered from their other ranges which include cross-stitch and embroidery, sewing and quilting and there is also another section called 'other crafts' which I have so far avoided as I do not want to fall into another hobby rabbit hole 😁 , let's see how long that will last! Should I decide to take up any of these crafts (macramé sounds tempting!) I would not hesitate to purchase from LoveCrafts.I have found LoveCrafts customer service to be very responsive, prompt and providing answers to your questions! Which may seem like a weird statement to make, but in this day and age, between algorythmic robots and twitter-brains that can't read more than 50 characters before general meltdown, receiving a meaningful and to the point answer to a simple query feels like a privilege! I also had to ask for help with a problem recently and the issue (which was an IT issue) was explained to me and it was resolved by the next morning. I highly recommend LoveCrafts and hope they'll maintain these standards as long as possible!
Jane Edwards
March 18, 2026
Lovecrafts yarns
A vast choice of yarns at great prices. I recently had a problem with variegated colours on a faulty batch of yarn and the Lovecrafts team quickly arranged a replacement for me. It's always nice to be able to chat on the phone as well as messaging online - I found them very helpful and friendly. Well done Lovecrafts!
MR S BUTLER
March 13, 2026
Wonderful company
Wonderful company who go above and beyond to help you. Highly recommend them.
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