lufthansa.com Reviews
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1.4 / 5
Average user rating
13981
Total reviews
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lufthansa.com Reviews
Read real experiences from customers of lufthansa.com.
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Imelda McDonnell
April 13, 2026
Medical emergency from Basel to Munich
Recently flew from Basel to MunichAfter I took ill whilst boarding, the Lufthansa crew immediately took care of me.They were so calm and dealt with the whole situation in a reassuring manner. The Captain came out to me and, even though he was on a schedule, he made me feel a valued passenger & I did not feel like I was holding the flight up.
Fabio Soares Ribeiro
April 13, 2026
Flight got rebooked to another day…
Flight got rebooked to another day without consent. Extremely hard and frustrating to contact costumer support. First experience with Lufthansa and left a really really bad impression
Michael Celliers
April 13, 2026
I went against my better judgment and…
I went against my better judgment and booked a connection flight through them, what a big mistake!!! When things go wrong customer services needs to step up but it was non existent- Old planes, bad service, won’t make that mistake again.
Anke Bauer
April 12, 2026
National and International disgrace
This airline is not only a national, but an international disgrace! Flight cancellations numerous times over the course of a year, useless in providing helpful information and not caring about the passengers ar all. Carsten Spohr and Jens Ritter should resign with immediate effect and hand back their ridiculously over-inflated salaries and give them to the passengers as compensation! The founders of this airline (LH celebrating their 100th birthday) would turn in their graves with embarrassment at the mess this once functioning "airline" has become!
Lars Hammersholt
April 12, 2026
Flight canceled - no support offered.
My fight was just canceled and Lufthansa support is unavailable. The reason provided for closing support is " a high volume of contact requests and waiting times of more than 2 hours". I don't mind waiting for support but just outright refusing to help is outrageous
Martina
April 12, 2026
zero stars are not possible to give
zero stars are not possible to giveHORROR TRIP
Joshua Harkam
April 12, 2026
Horrible
Horrible! Canceled flights on the way from Frankfurt to Milan and canceled flights on the way back - zero help, in fact, they just shut down their customer service. The chatbot is not working, and the hotline is turned off... they avoid any negative feedback by simply ignoring you. Not just this flight; from my last 5 Lufthansa flights, I had major problems with 3. Lufthansa used to be a standard in commercial flights, and now it's just an embarrassment: extremely high prices, horrible service, and regular cancellation issues.
Jonathan W
April 12, 2026
Lying, dishonest airline
This is the most dishonest, useless airline I have ever had the misfortune to travel with.Shame on them!They celebrate their 100th anniversary this year, time to close them down!I have been subjected to flight cancellations at last minute with no alternatives offered, delays in excess of 5 hours ( still after a year waiting for compensation) Clearly they do not follow the Warsaw Convention on travel like everyone else.An abhorrent disgrace!
Bernhard Suchland
April 12, 2026
Fraud
Lufthansa announces a two-day pilot strike well in advance—and suddenly a simple Munich to Sofia trip jumps from €300 to €800 (via their own group airline, Austrian Air). So while they’re on strike, prices triple within the same group? That’s not disruption, that’s a ripoff.
Daniele Bellini
April 12, 2026
Nightmare
I can’t describe the worst
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