lumosity.com Reviews
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1.8 / 5
Average user rating
83
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for lumosity.com.
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lumosity.com Reviews
Read real experiences from customers of lumosity.com.
Brands may not incentivize or pay to hide reviews.
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Alex
April 10, 2026
Lol i cant even create an account…
Lol i cant even create an account because the app does not accept emails with a “_” … *facepalm*
Amelia Williams
April 2, 2026
Shocking experience
Shocking experience. Asked to cancel my subscription, was told it was already cancelled, still charged. Avoid.
MÀRY Ana
April 1, 2026
The present Lumosity is much worse as it was several years ago!
I have used Lumosity several years ago and I liked it.I restarted now after a few years and now Lumosity is much different - in the worst way. At the payment you announce the system as Train , Memory and Attention and the Train does not appear, as most of the nice other games.Also, the customer service does not exist!Dr. Mariana Ciureanu
Florence -
March 27, 2026
Their Customer Service is horrible
Their Customer Service is horrible! I've been using the app for a few months with no problem, but I got a new phone, and now the app is saying I have limited access. I reached out to them, after 4 days they responded and gave me a new password, which never worked. I, again, reached out to them, yet, no answer. If I had known, I wouldn't have paid a year membership. I am definitely canceling my membership when it expires, since I can't use all the features, like I should be able to, since I paid Premium.
Mary Paterson
March 3, 2026
This is a scam
This is a scam - I clicked on an ad but quickly realised it was not for me. Then recorded endless marketing emails including one telling me I had subscribed for £180. Customer service is unresponsive, AVOID AT ALL COSTS!!!
Mike Eberhard
February 27, 2026
Impossible to reach customer service on a refund.
Impossible to talk to a sale service rep. I accidentally subscribed after seeing a link for what looked like HQ Brain. So I in error subscribed to the wrong service. The luminosity website links to request a refund resulted in "write to us to request" but gave no address. i would recommend based on my experience that you look at a more customer friendly company.
customerem
February 22, 2026
I used to love this app
I used to love this app, but since the redesign I honestly can’t stand it. The old logo was so much better, and the illustrations, graphic style, and overall UI felt distinctive and well thought out. Now it looks generic, and on top of that my favourite games aren’t even there anymore.I genuinely don’t understand why they would change something that worked so well. Thank goodness I still have my old iPad with the previous version installed, so I can keep using it because the new version just isn’t enjoyable, and the games feel boring now.
Stacy Southers
February 14, 2026
I've been playing Lumosity for many…
I've been playing Lumosity for many years and they have had the race car game, which is my favorite down for five months.
Ms Lisa Goldblatt
November 17, 2025
No stars from me
I would give it a zero star if I could. I have been using Luminosity for about 15 years now and have always been so happy with it. Recently for some reason it upgraded which I had been told was something you don't want to do but I couldn't stop it. The new version is awful and I am going to end my subscription. I know I am not alone in this but I can't understand why they would take something that worked so well and make it so awful. They do not deserve my custom.
Caroline
November 7, 2025
Doesn't keep correct scoring.
I subscribed to the subscription version of lumosity. There is a game that I dislike (Pirate passage)_and so I just play it to sabotage and get it over with. For a while I've distrusted the scoring but when I was given a top score after sabotaging every game to get it over with and making no effort whatsoever and failing every time it gave me a new top score. I no longer trust lumosity and won't be renewing subscription.
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