luxuryescapes.com Reviews
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Join 12,190+ users reviewing Luxury Escapes. Read verified ratings and real customer experiences on luxuryescapes.com before you order.
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4.8 / 5
Average user rating
12190
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for luxuryescapes.com.
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luxuryescapes.com Reviews
Read real experiences from customers of luxuryescapes.com.
Brands may not incentivize or pay to hide reviews.
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Michiyo
April 10, 2026
Thomas A was very helpful
Thomas A was very helpful. Always very prompt reply, thoughtful and I’m very happy with his service. Thank you!
MARY L
April 10, 2026
Great Service
Charlie H was prompt and attentive in following up and answering my query. Great service - Thanks Charlie
Sophie Shen
April 10, 2026
Customers deserve accurate information and honest handling of issues.
Sharing my experience with Luxury Escapes.I booked the Canyon Flyer activity for NZD $480 after it was presented alongside Cairns experiences on their website. This gave the clear impression that it was located nearby.In reality, it is not in the Cairns region at all, and I was unable to attend. My entire itinerary was based in Cairns, with all activities booked through them — it was simply not possible to travel such a long distance.Despite acknowledging that the listing was misleading, Luxury Escapes has refused a fair resolution.Even more concerning, they are now claiming that I “used” the activity — which is completely untrue.This is not just disappointing customer service, but a misrepresentation of facts.I hope this can be reviewed and resolved properly.
Anita Arian
April 10, 2026
Beware of the loopholes and fine print.
Beware of the loopholes and fine print. Booked a holiday 2 days ago and attempted to cancel due to a family members health issues. Cancellation policy while applying within 7 days of purchase did not apply because it was 14 days of the booking. No special consideration grounds.
Halina SC
April 10, 2026
My experience with both Mason G and…
My experience with both Mason G and Rachel A was excellent. They both as a team efficiently resolving the issue and ensuring I had the booking I wanted. They were both warm and professional. Thank you Luxury escapes for having such a competent team!Halina
Edward Bonel
April 10, 2026
When there is an issue
When there is an issue, forget receiving support. Just does not exist. We had issues with travel dates and they just were not interested. They take your money; no support, no refunds, no consideration. Despite numerous emails. They only pay the operator after use. They are more interested in keeping all your money. Maybe a class action would be appropriate.
Sue
April 9, 2026
I asked to change a hotel booking .
I asked to change a hotel booking in Auckland this weekend as there is a Cyclone approaching. Last cyclone our house got flooded so we absolutely need to be at home to monitor the situation. Lauren worked to change the booking to a later date, which took a huge weight off my shoulders.
Felicity Entwistle
April 9, 2026
Mason G was very helpful
Mason G was very helpful, kept me updated all the way through the booking change process. Fantastic service, thank you
Jackie Harris
April 9, 2026
Lychota has been amazing
Lychota has been amazing. Assisting me promptly with any queries. Very much appreciated to ensure trip went smoothly
Shirley
April 9, 2026
excellent service
Very helpful and problem solved in no time at allKeep up the excellent service.
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