lycamobile.us Reviews
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Join 9,081+ users reviewing Lyca Mobile USA. Read verified ratings and real customer experiences on lycamobile.us before you order.
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3.0 / 5
Average user rating
9081
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lycamobile.us Reviews
Read real experiences from customers of lycamobile.us.
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Md Khourshed Alam
April 8, 2026
Lack of Response Caused Service Loss - Unacceptable Customer Support
This is a highly disappointing and unacceptable experience with LycaMobile.On March 26, I contacted customer support to clarify a simple billing question regarding my $33 plan with a $7.50 promotional rate. I received only an automated acknowledgment stating that a response would be provided within 5–7 working days.However, no actual response was ever provided.Due to this lack of communication, I turned off auto-renewal to avoid the risk of being incorrectly charged. As a direct result, my SIM service was disconnected.When I later contacted customer service, I was informed that the promotional plan could no longer be restored, and I would need to either pay the full price or purchase a new SIM.This situation is entirely the result of LycaMobile’s failure to respond within their stated timeframe. A basic customer inquiry was ignored, leading to unnecessary service disruption and inconvenience.This raises serious concerns about the reliability and accountability of LycaMobile’s customer support.Based on this experience, I would not consider this service reliable and cannot recommend it to others.
Krishna Kanth
April 8, 2026
I am extremely disappointed with Lyca…
I am extremely disappointed with Lyca Mobile. After upgrading my SIM, I lost my network, and for the past three weeks, customer care has been unresponsive. I’m repeatedly transferred to the SIM swap team, who take hours to respond, and I haven’t even been given my port number to switch to another network. This is unacceptable service—unreliable, frustrating, and completely unprofessional.
thomasholmes
April 8, 2026
Nice
Nice and easy to do
NICOLAS RODDICK
April 7, 2026
''Dear Nicolas,
''Dear Nicolas,We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.Could you kindly share your Lycamobile number, E-Mail address, and any reference number you received from customer service via our private channel. One of our team members will personally reach out to you and resolve this as quickly as possible.You can also email us anytime at (email address of lycamobile) . We are here to help!Regards,Lyca Mobile Trustpilot Team''I did send 3 times ALL those information you just won't respond to it ..please refund my order for 2134470351-SIM card you sent is DEAD -I went to your agents -they could not activate dead sim card either ..refund please
Jack Dong
April 5, 2026
Patient Services by Mohammed
My phone was dead for a week. Really appreciate the help from Mohammed with switching my eSIM to a physical SIM. They were super patient and explained everything clearly, which made the whole process quick and easy. Great service overall!
Raven Ptah
April 4, 2026
Didn't work as advertised.
The advertised unlimited international calls to a certain location ended up being 30 minutes a month only.Their customer service is lacking. I had one positive and one negative experience with their CS representatives.
Manoj Kumar
April 4, 2026
Custome service does not exists
If there a lower rating , i would have given that. Worst service provider in the market. Never take. If you take their service also be ready to face countless network and service issues. Their customer service is so bad that once you call you have to wait for at least 1 hr on the queue and then someone will respond and say hi, listen to your issue and then will hang up.
Odunayo
April 4, 2026
I PAID $20 FOR INTERNATIONAL TOP UP…
I PAID $20 FOR INTERNATIONAL TOP UP CREDIT LAST MONTH, I WAS UNABLE TO USE IT TO MAKE CALLS , I CALLED CUSTOMER SERVICE TO REFUND MY MONEY, ITS BEEN A MONTH THEY DID NOT REFUND MY MONEY. LYCAMOBILE IS A BAD COMPANY TO DEAL IT
rida shahkar
April 4, 2026
Bad Experience with Lyca Mobile
I was a loyal customer of Lyca Mobile, but my experience has been extremely disappointing. Recently, my signal completely disappeared, and I cannot make or receive any calls. I even tried transferring my number, but it’s impossible because nobody can receive calls. Customer service offers no help at all. This is unacceptable—such poor service from a company I trusted for years. I would not recommend Lyca Mobile.
Snehal B
April 1, 2026
Been trying to port in for 45 days and…
Been trying to port in for 45 days and I have been having issues and lost incoming calls and out going calls. Requested multiple time to escalate this. I request some one to reach me to help here.
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