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Join 105+ users reviewing Madame Tussauds London. Read verified ratings and real customer experiences on madametussauds.com before you order.

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2.8 / 5

Average user rating

105

Total reviews

Why these reviews matter

We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for madametussauds.com.

Score

2.8

out of 5

Fair

105 Reviews

5

24%

4

16%

3

11%

2

17%

1

32%

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madametussauds.com Reviews

Read real experiences from customers of madametussauds.com.

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C

Cambridge

February 21, 2026

Very expensive and disappointing

Very few wax figures. It's more of a flashing light, special effects and unpleasantly loud experience. You might just as well go to an amusement arcade. It's also so crowded that you move round in a mass and cannot really stop to appreciate the wonderful waxwork figures. Also, most of them haven't got names on them so unless you are already familiar with them you don't know who they are. It's also incredibly hot! By the time we reached the Star Wars exhibits we just wanted to leave so that we could breathe! We would have done but there weren't any staff to direct us to the nearest exit.Really disappointing, very expensive and I would definitely not recommend it.

J

Jonesthemones

February 16, 2026

Why is Michael Jackson no longer there

Why is Michael Jackson no longer there? He is one of the most famous persons ever?

J

Julie James

February 3, 2026

It's very average.

It's very average.

D

Daryl

January 4, 2026

We would just like to say a big thank…

We would just like to say a big thank you to members of staff that helped us today 3rd January 2026 @13.57 with getting my wife around on her mobility scooter around the attraction at madem tussards it made the the experience very special day and very efficient team they are all a credit to the company keep the good work up i would highly recommend to go we where there for 2.5hrs and the 4d show was good too so if any one has a child and partner that is disabled defo go brilliant team. Thanks guys happy new year Mr and Mrs roland

K

Karen Athey

September 13, 2025

Great family trip.

Friendly staff. Great experience for the family.

V

VICKY Warner

August 13, 2025

Many waxworks not there like Tom…

Many waxworks not there like Tom Hardy. I did Google this and it still says he is!! Also it also says one direction and megan and harry are not . ..but they are!! Just had reply from you still not answered my comments whats the point of leaving a review if your not taking time to read

L

Linda

July 31, 2025

The queue went on for miles and it was…

The queue went on for miles and it was so hot, great experience while in there though, a tad overpriced maybe but great as a one off treat.

C

Customer

May 6, 2025

Best experience of my life thank staff…

Best experience of my life thank staff they amazing 🤩 my mum 70 help off taxi say so kind cinema was one life time experience say any one going London go enjoy it 5 ⭐️ once life time experience well dune to staff and thank you

J

Janki

April 8, 2025

Paid for fast track tickets

Paid for fast track tickets Sent by a staff to another staff member who was way too busy scanning and told us to go back to same colleague When told him we had fast track ticket he shouted and waved us through sarcastically Spoken to customer services who didn’t help Wouldn’t recommend paying for fast track tickets as queue was the same and service is terrible

D

Duygu Yildiz Karaca

January 3, 2025

Disappointed

I’m actually very disappointed. It was so much better years ago. I was expecting it to be much better. It was not worth the money I paid. years ago there were all the famous statues. There was no Ataturk, Muhammad Ali, Mike Tyson, Messi, shakira and many many more that I could list. The only thing I enjoyed was the taxi ride.

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