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Join 105+ users reviewing Madame Tussauds London. Read verified ratings and real customer experiences on madametussauds.com before you order.
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2.8 / 5
Average user rating
105
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for madametussauds.com.
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Read real experiences from customers of madametussauds.com.
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Cambridge
February 21, 2026
Very few wax figures. It's more of a flashing light, special effects and unpleasantly loud experience. You might just as well go to an amusement arcade. It's also so crowded that you move round in a mass and cannot really stop to appreciate the wonderful waxwork figures. Also, most of them haven't got names on them so unless you are already familiar with them you don't know who they are. It's also incredibly hot! By the time we reached the Star Wars exhibits we just wanted to leave so that we could breathe! We would have done but there weren't any staff to direct us to the nearest exit.Really disappointing, very expensive and I would definitely not recommend it.
Jonesthemones
February 16, 2026
Why is Michael Jackson no longer there? He is one of the most famous persons ever?
Julie James
February 3, 2026
It's very average.
Daryl
January 4, 2026
We would just like to say a big thank you to members of staff that helped us today 3rd January 2026 @13.57 with getting my wife around on her mobility scooter around the attraction at madem tussards it made the the experience very special day and very efficient team they are all a credit to the company keep the good work up i would highly recommend to go we where there for 2.5hrs and the 4d show was good too so if any one has a child and partner that is disabled defo go brilliant team. Thanks guys happy new year Mr and Mrs roland
Karen Athey
September 13, 2025
Friendly staff. Great experience for the family.
VICKY Warner
August 13, 2025
Many waxworks not there like Tom Hardy. I did Google this and it still says he is!! Also it also says one direction and megan and harry are not . ..but they are!! Just had reply from you still not answered my comments whats the point of leaving a review if your not taking time to read
Linda
July 31, 2025
The queue went on for miles and it was so hot, great experience while in there though, a tad overpriced maybe but great as a one off treat.
Customer
May 6, 2025
Best experience of my life thank staff they amazing 🤩 my mum 70 help off taxi say so kind cinema was one life time experience say any one going London go enjoy it 5 ⭐️ once life time experience well dune to staff and thank you
Janki
April 8, 2025
Paid for fast track tickets Sent by a staff to another staff member who was way too busy scanning and told us to go back to same colleague When told him we had fast track ticket he shouted and waved us through sarcastically Spoken to customer services who didn’t help Wouldn’t recommend paying for fast track tickets as queue was the same and service is terrible
Duygu Yildiz Karaca
January 3, 2025
I’m actually very disappointed. It was so much better years ago. I was expecting it to be much better. It was not worth the money I paid. years ago there were all the famous statues. There was no Ataturk, Muhammad Ali, Mike Tyson, Messi, shakira and many many more that I could list. The only thing I enjoyed was the taxi ride.
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