marcellanyc.com Reviews
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4.0 / 5
Average user rating
230
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for marcellanyc.com.
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marcellanyc.com Reviews
Read real experiences from customers of marcellanyc.com.
Brands may not incentivize or pay to hide reviews.
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Dawn
April 5, 2026
Simply The Best
Nothing like Marcella apparel. Designs ate innovative, timeless, excellent quality, and timely shipping. I highly recommend this brand. Quality is unmatched.
Miss Chan
March 1, 2026
I have been a customer for several…
I have been a customer for several years now, and whenever there is an issue customer service is always very helpful and responds with a thoughtful solution. Thalia especially has been very helpful lately to a package loss & unique refund situation.
Maxine Davis
February 23, 2026
Quality service and care for clients!
First of all the response time to my concerns. Secondly, the quality of the fabric and unique style. I am grateful to meet a business person that shows high standards for servicing their clients! Regards, Maxine
Kerry Benjamin
February 11, 2026
Amazing customer service
Their customer service team truly went above and beyond to help with my order when I had multiple issues making an exchange (all my fault, not theirs). They were so helpful and kind and always responded promptly, even on weekends. I also love their clothes. I bought a few things during their black friday sale and have now worn some of the items multiple times. Everything seems high quality, fit true to size, and looked exactly like the photos on the website. It’s also the first time in a while that I’ve bought clothing and felt like it was actually worth what I paid for it. I will absolutely be shopping here again.
Kate
February 9, 2026
Amazing customer service
Amazing customer service! By far, this is the best customer service I have ever had in the US. Thalia was sooooo helpful and sweet in helping me resolve the issue with my order. I I would definitely rate them at A+
Fiorella AK
February 3, 2026
Very happy customer! Ignore the bad reviews...
No, I am not a bot. What I am is truly and utterly surprised by the bad reviews. I ordered two items and live in Australia. The transit time was perfectly acceptable and arrived by DHL. The two pieces were stunning, and the fabrics were to die for. I will definitely be a repeat customer!
AY
January 31, 2026
Marcella NYC Customer Service Experience
Customer service provided by Marcella NYC was exceptional and pleasant. My requests were responded by a person (NOT just AI) within 24 hours and every person I interacted were not only accommodating but kind and solution-focused. Ill be buying from Marcella again.
Shruti Saxena
January 30, 2026
I have loved everything I purchased…
I have loved everything I purchased from Marcella—the designs are truly stylish and unique; and the quality is excellent. I have purchased their Mackensie wool coat, palmer sweater, a sweatshirt and more! And their customer service has been excellent. They have been responsive and helpful everytime I reached out whether it be for sizing information, product details (e.g weight of wool coat) or discount information (Thank you Thalia)
Dina R
January 29, 2026
Great customer service
I had a sizing issue and despite the fact that it was final sale, they let me exchange for a size that fit correctly. I really really appreciated their help and graciousness.
Robin Grusko
January 24, 2026
I love love love Marcella
I love love love Marcella! I have some of her tunics and a fabulous maxi dress….. fabric amazing! Designs amazing!!!! Quality amazing!!!! Keep doing what you’re doing!
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