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1.5 / 5
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466
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marriott.com Reviews
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P Meg
March 22, 2026
This is relating our stay at AC…
This is relating our stay at AC Marriott downtown Bethesda. We stayed at the AC Hotel by Marriott Bethesda Downtown after a long day at a volleyball tournament, and while the hotel initially looked nice, the experience was extremely disappointing.Loud music from a speaker near our room (Room 605) kept us awake late into the night and woke us again at 4 AM. Despite multiple complaints, the issue was not properly resolved. When we requested a room change, it was denied, and we ultimately had to check out early due to lack of sleep.To make matters worse, the checkout time on our receipt was incorrect and could not be adjusted. Overall, the hotel failed to provide a quiet and comfortable stay, and customer service was unhelpful. I would not recommend this hotel, especially for families.
akshitha thipparapu
March 20, 2026
The Food was really great
The Food was really great, But the hotel experience was Awful
rose robbins
March 19, 2026
Cheating by nondisclosure
CAVEAT: This review is about Corporate Marriott, not the Carmel Fairfield InnLast Friday evening I had an urgent need to reserve a room for a relative who was bringing their child to St. Vincent’s Heart Hospital for an urgent quadruple bypass. My first choice is always Marriott so I reserved a 4 night stay for my relative. Important to note: at no time during the online reservation was I informed that the reservation was nonrefundable. I believe I only read that the reservation had to be cancelled by 11:59pm. After finalizing the reservation, I belatedly remembered that I wanted to also provide breakfast each day. After scouring the website and finding no mention of a breakfast provided, I cancelled the reservation around 10:30pm. Marriott confirmed my cancellation and did not mention that I would still be charged. I then went to Expedia, found the same hotel room that included breakfast daily. I reserved Expedia’s room.Today I found out that Marriott Fairfield Inn did indeed charge me for that cancelled 4-day stay. When I wrote to Customer Service asking why the charge remained on my account, I was told that their cancellation policy was 11:59pm *48 hours prior* to the first reserved day. In other words, I should have cancelled my reservation approximately 36 hours before I made it. Again, I was never informed of the 48 hours prior notice and I was never informed that the reservation was non-refundable.Today I called the hotel itself and was directed to the Sales Manager who would “take care of this matter for you.” She did not answer her phone. Nor did she return my call.Thus ends my favored nation status for Marriott.
RK
March 15, 2026
Marriott International has destroyed the Marriott Brand
I have been loyal to Marriott for over 25 years, now no longer solely as a result of the atrocious lack of customer care and empathy consistently displayed by Marriott International, more specifically over the last 4 years,Peggy Roe take note. The customer care team do not understand issues raised, flippantly dismissing issues without empathy or logic . The brand’s integrity has been destroyed. My experience stated over a delayed hotel opening in NYC which was not communicated so I was left stranded . The booking for 11 nights over Christmas was simply cancelled by Marriott International the day following check in .. they took no responsibility, nog even to re-locate me at an alternative property . This is one example of numerous service degradations that has occurred under Peggy Roe . I will not go into further detail however this is a warning to others if you encounter an issue Marriott International will avoid responsibility, fairness and accountability. They will leave you for dead .
R
March 7, 2026
If I could leave zero stars I would I…
If I could leave zero stars I would I had an issue that started with a third party booking site (booking.com) canceling my reservation I had made January 15th 2026 for March 8th 2026 on March 5th at midnight two days before traveling to Miami. Booking.com utterly useless did nothing to help aside from tell me to call the hotel and speak with management so I did I called first thing at 9am explained what happened to someone named Anthony and he said he could leave the room that I had for two nights at $765. My original booking cost was $681. Given the circumstances that was going to be the best you’d think right? Wrong when I called back to go ahead with that room/price I was transferred to the hotels extremely rude manager Christopher Anderson I explained the situation me of course I understand this isn’t their fault so I was just trying to make sure I gave them all the information I could possibly this individual just flat out with an attitude said they couldn’t do anything. I call booking again and they tell me again to follow up with the hotel I did this 4 times the second interaction with this individual they said the “best” they could do was what was on the site $398 a night making it almost $900 for two days but last interaction with the manager who feels they own the company Christopher Anderson I said “ so you just don’t want to help make a reservation or provide any kind of accommodation correct?” And very rudely stated “CORRECT” he didn’t want to assist with a new reservation or anything they might have available so this person would’ve preferred the rooms to be empty than assist me in anyway it was comical at that point I said okay no worries and ended the call the manager said I had spoken with everyone there and I indeed had not I had spoken with two people him and one other person at front desk and the kicker is when he got word that someone was trying to assist me told them not to and the person came back to the phone and said my manager Christopher told me I can’t. That’s insane all i wanted was to rebook with them directly and they were absolutely unhelpful at all in the matter. You have a manager that would rather the hotel have no revenue than make a reservation for a paying customer. Don’t waste your time staying at the Moxy in Wynwood Miami there’s far better places where the stuff and management is far more professional and helpful than these people were. Even Marriott customer service was unhelpful at all in trying to get another reservation overall I wouldn’t even consider booking at Marriott again after this experience this is how they run their hotels and then do nothing to provide the customer with a good resolution at the very least. Some people aren’t meant to work in the service industry and this interaction with Christopher Anderson has proven that if you can’t speak to people politely the way I spoke to him because I had absolutely no reason to be rude or take it out on him just rude with an attitude and sound like he was irritated to be asked questions in general.. very unprofessional needs to tone it down a bit I guess he’s forgotten he’s employed by the company he doesn’t own the company..
Pat
March 3, 2026
Greedy Marriot
Nearly 25 years I was a loyalty member. Great experiences all those years till recently. Marriot's greed for housing ICE shows their lack of human value and morality. I am gone. I left the Hilton group also for the same reason. You can't be Christian and support these companies.
NicPar
February 28, 2026
Towneplace in New Philadelphia OH ADA grey area
Towneplace in New Philadelphia OH is newly constructed and great facilities with the exception of a Handicap room. The bed is @22” height but a foam bed with no support and sinks to <17” which is ADA unacceptable in other words not recommended. Beware of the self closing doors which are extremely difficult to push open and hold. The ADA recommends a mattress and my suggestion of a change was met with a brick wall. Hard line by several management members.My back was injured from the soft, low level mattress even though maintenance did try to turn the foam mattress 180 degrees. Kudos for the effort. Needless to say I cut my week long stay short. I did sleep upright on the couch. Also, not one offer of compensation by several management personnel including the General Manger of the property. NOTE: If they Fix the bed issue and combative doors, I’d stay again.Please be aware of the issues with this franchised property.
George Ceremuga
February 25, 2026
Anirudh was most helpful and kind
Anirudh was most helpful and kind. He offered me a bottle of water on my departure with a smile.
mark.theiding
January 22, 2026
Greedy Corporation with No Public Apology from CEO
In November Marriott abruptly informed us that they are no longer honoring our Sonders by Marriott reservation. In the end Marriott refused to assist us with refunding our payment and I had to get my credit card company's help to charge back the amount. Marriott was clearly aware of the risks involved of partnering with Sonders, but when Sonders collapsed Marriott simply put all the losses onto their customers. Happy to take the revenue while it worked, happy to screw their customers when it stopped working. Such pathetic corporate greed and the CEO never publicly apologized for this atrocious behavior. Since Marriott made no leadership changes after this disaster it is clear they considered it a calculated risk - so be ready for this to happen with your next reservation again. This is how Marriott does business!
Patricia Lopez Beltran
January 15, 2026
Relocated by hotel, then reported as no-show and charged twice
As a frequent traveler, I am extremely disappointed by the lack of accountability shown by Marriott.One of their hotels (Residence Inn London Bridge) relocated me due to their own availability issue, yet later incorrectly reported me as a no-show. This false information caused duplicate charges and an ongoing financial dispute.Despite multiple attempts to resolve this:• The hotel claims to have issued a refund, but cannot prove it• The refund was allegedly sent to a card that does not belong to me• No transaction reference has been provided• Corporate support has failed to resolve the issueThis situation has been ongoing for months and has caused unnecessary stress and financial impact.This is not the standard of professionalism expected from a global hotel chain.Marriott seriously needs to review its internal processes.
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