maxaroma.com Reviews
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4.0 / 5
Average user rating
3454
Total reviews
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maxaroma.com Reviews
Read real experiences from customers of maxaroma.com.
Brands may not incentivize or pay to hide reviews.
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JB
April 3, 2026
Awful first purchase
Purchased 2 hard to find bottles of cologne that were in stock, then 2 days later my order was suddenly cancelled with no explanation. After contacting support, I was told "the last bottle broke." So apparently they decided to cancel the order for both bottles without telling me, and now the product is out of stock (seems like they sold the other bottle from my order?). I tried to see if I could put in a backorder, or if I could buy the other unbroken bottle, but customer support basically doesn't directly respond to the questions and just says "we hope we do better next time"
ann
March 25, 2026
NEVER GOT MY ITEM
I had a terrible experience with this company. My order was never delivered and is clearly lost—the tracking number stopped updating—yet all I received in response were generic, automated messages with no real help or accountability.Instead of resolving the issue, they keep deflecting and asking me to wait (another) 48h that doesn’t make sense given the situation. As a customer, it’s extremely frustrating to have to chase a company just to get a basic resolution.At this point, I’ve had to request a full refund because the product never arrived. The lack of proper customer service and ownership is completely unacceptable.Would not recommend—save yourself the hassle and shop elsewhere.
IQofTHREE
February 13, 2026
12 days to ship a package
Was just informed that normal shipping is 12 days....my package has been going back and forth from Maspeth to Jersey. Definately a red flag. UPS says that its lost and its not in transit. I paid extra for the insurance too. So much for a valentines day present. Maxaroma wont do anything for 12 days....done shopping with them.
Jean Ann
January 23, 2026
my first and last time ordering from Maxaroma
This was my first time ordering from Maxaroma--and it will be my last.Ten days ago I ordered Hermes Caleche. The order arrived yesterday and was Hermes KELLY Caleche. It is worth noting that at least one other customer review had the exact same issue. Do they not realize that they are two different perfumes??I immediately notified them--and was told to fill out a request and scan a picture of item. I did. I then got the labels that I will now have to print off and then repack item and go to my local postal office to mail back. Only then will I get my refund--minus the $1.55 insurance! Yeah, they won't refund that even though it is their mistake. Also, they apparently only allow one FREE return a month. That won't be a problem for me as I have no intention of ordering from them again. (If I don't get my refund in a timely manner, I will come back and update my rating to 1 star.)
Deng
January 18, 2026
The worst purchase experience I have in my life
I rarely leave reviews, especially negative reviews, you guys can check my profile, but I just had a really awful experience with the purchase on MaxAroma that I want to share here. I doubt the authenticity of the products on this website, and I had a really bad experience with the so-called customer care team. The item I purchased arrived with a defect. The agent said I can either replace it or get a $5 refund. I chose a replacement. Then I said more than once across the return process that I prefer a replacement, but they ignored my repeated requests and made decisions for me without any notifications or permissions. They told me there are multiple bottles with the same defects due to the manufacturer, and they are afraid that I may get another defective bottle, so they just refunded me. But why are the so-called defective bottles still on sale?Also, I first met a customer service agent who hung up on me. It was from MaxAroma. Thank you so much for all the nightmares.
Gina Hector
January 11, 2026
Reviews Claiming Fake Products
Just like I would never order a designer perfume on Amazon, known for fake products, I will never order from maxaroma. I am scared of ordering expensive heavily discounted items that are fake. "Too good be true" is real.
JOHN ABRAHAM
January 7, 2026
Worst customer service
These people don't have the heart to listen to the customers with what happy with the reason of return rather so rudely collect stacking fees even when I received damaged items. It is unacceptable
Dennis Jones
December 27, 2025
Fast shipping
Fast shipping, secure packaging, and attractive product presentation. Efficient customer service handled a return claim quickly. A positive and reliable experience overall.
Lynn featherstone
December 25, 2025
Legit
My order came in reasonable time and i also got a couple samples . Everything seemed to check out and the quality seems legit so far to me . So i have no compliants ill definitely order again
Allan Nguyen
December 18, 2025
Fast shipping
Fast shipping , authentic perfumes
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