melodysusie.com Reviews
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4.6 / 5
Average user rating
273
Total reviews
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melodysusie.com Reviews
Read real experiences from customers of melodysusie.com.
Brands may not incentivize or pay to hide reviews.
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Elizabeth Mcguire
March 16, 2026
Mini dust collector amazes me
I recently bought the HProA dust collecting fan. It's a mini dust collector that is a great size and I was shocked at the suction. This machine is incredible. I am impressed every time I receive a Melody Susie product. They never disappoint.
Vicky L
March 11, 2026
Amazing Customer Service
Customer service was wonderfully prompted and responsive. One of my recent machines from them had some issues, and a replacement actually came home before I could find time to reply to the representative's email with a video showing the problem. I'm happy with the quick turnaround as it is very important to my work.
Ashley
March 10, 2026
I have ordered several things from this…
I have ordered several things from this company which have all been great. Recently I ordered a pack of chrome colors and one of the colors was short on chrome powder. Melody susie immediately shipped another pack out to make up for the issue. Will continue buying from them!
Cara Smeltzer
March 4, 2026
I love Melody Susie!
I love Melody Susie! I have loved every product I have purchased. They are especially good at keeping their customers happy. Any question I've had they've been prompt to help. Thank you, Melody Susie!
Mitzi Miles Elderton
February 27, 2026
I am a very new customer of MELODYSUSIE…
I am a very new customer of MELODYSUSIE and had very little knowledge about the company when I made my purchase. I had the hand piece stop working on my pro series drill after just a few weeks of fairly heavy use. I reached out to customer service through email that same day. Within a couple of hours or less, they contacted me to get more details about the issue and had me submit a quick video of the drill malfunction so they would know how to proceed with helping out. I was IMMEDIATELY mailed a replacement and it was delivered even faster than they anticipated. LITERALLY REPLACED and RECEIVED in less than a week!!! Honestly, I was pleasantly surprised and very impressed with the quick turn around time and resolution. FABULOUS CUSTOMER SERVICE & COMPLETELY HASSLE FREE!!! I will most definitely be a loyal returning customer if I continue to receive this type of service in the future.
Hayley Fulcher
February 24, 2026
Disappointing Service
I purchased an e-file from MelodySusie in December through Amazon. By February, it started making unusual noises and quickly became unusable. I was disappointed, especially since I had taken good care of it and hadn’t owned it very long.When I contacted their customer service, they responded promptly at first and reassured me that they stand behind their products, asking for my order number. I provided it right away — but then didn’t receive any response for three days.Since I needed a resolution, I reached out to Amazon, who handled the situation quickly and issued a full refund. Interestingly, shortly after Amazon processed the refund, MelodySusie replied with a brief message stating that the order had been fully refunded and wished me a great day.While I appreciate that the refund was ultimately resolved (thanks to Amazon), I found the communication from MelodySusie to be lacking. The delay and blunt follow-up response did not reflect the reassurance I was initially given about standing behind their product.I’m sharing this so other customers are aware of my experience. I hope the company works on improving responsiveness and customer communication moving forward.
Patrice O'Keefe
February 14, 2026
Melody Susie stands behind there…
Melody Susie stands behind there products!Thank you for the excellent customer service
Kei_pzr
February 14, 2026
Replacement
Produkt arrived damaged (it could only be used plugged in and not with the battery in). I messaged the customer service, which asked me to provide a video of my experience, which i was too busy to do and thought "oh well, i can just use it plugged in, whatever", so i never replied to them. Then, two weeks later, another package arrives in my mailbox: the same product, this time working completely correctly. I'm so happy that they sent me a replacement.
Lilly
January 23, 2026
I love melody Susie
I love melody Susie! There customer service experience for my drill that is still under warranty was awesome. Only thing I will say is that 2 of my melody Susie drills went out within 2 weeks of each other. But I will say, when using them, they are awesome. My favorite so far!
Charielys Bell
January 22, 2026
Quick and easy customer support
I purchased a couple of equipment and unfortunately the shipping company had some issues with delivering my package. Customer service was quick to help me and keeping updated. Their response was immediate or within a day. I got all my products and couldn’t be any happier.
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