mindmeister.com Reviews
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2.8 / 5
Average user rating
113
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for mindmeister.com.
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mindmeister.com Reviews
Read real experiences from customers of mindmeister.com.
Brands may not incentivize or pay to hide reviews.
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Lou
April 10, 2026
Ben - customer service legend!
Ben - the wonderful customer service staff legend who helped me navigate an NGO discount and was genuinely aiming to help me by means necessary.If this is what your staff are like - you are going to be well staffed and well liked forever!Thank you!
Tsukihi Kimura
April 7, 2026
The response of their customer support…
The response of their customer support (Mr/Ms Ben Cruz)was so quick and helpful for me entire time that my worries vanished into thin air. No to mention they helped me to solve the issue. Thank you so much.
Hạnh Huỳnh Kevin
March 12, 2026
Good and fast response
Good and fast response, guideline, support and efficiency.
VeBu
March 10, 2026
credit card automaticaly charged
I was upset that my credit card was charged without prior notice to renew a subscription I don't use. The quick and understanding response from support seems to be working to rectify this. I will be completely satisfied once I receive the refund.
Nicoló Cipriano
March 5, 2026
Great Support Customer Service
I had a great experience with the customer support team. They were extremely kind, professional, and very helpful throughout the whole process.My issue was handled quickly and clearly, and I really appreciated how responsive and understanding they were. One of the best customer service I have ever interacted with.
Myrthe Nitzsche
February 23, 2026
Customer service is terrible
Customer service is terrible. Never used the app, when it came for annual renewal they took funds off my credit card. On the same day requested to cancel membership they declined to return funds. The app it self is basic and glitchy.
Jesús Candela
February 19, 2026
It's one of my essential tools
It's one of my essential tools; I don't think I could work without it anymore. It's visually stunning, robust, with a truly impressive app, and it also has the advantage of allowing you to share the project with external collaborators. I had a minor issue with the payment method, and they resolved it immediately. They're fantastic.
Lawyerpoet
February 19, 2026
MindMeister is wonderful
I am a law professor teaching criminal law and use MindMeister to develop mindmaps for my course. The students find them very useful, and MindMeister provides immediate and very helpful support when needed. The application is very user friendly and intuitive.
Takumu Fukuda
February 9, 2026
I really appreciate Ben’s prompt…
I really appreciate Ben’s prompt support. Thank you very much.
Harry Randol
October 9, 2025
Inability to login into the application and unable to cancel subscription
Customer Service is only through e-mail and the initial responses were quick and stated I was entitled to cancel my subscription and only be charged one month. But now 8 days since the last communication and no response. Plus attempting to login to my supposed account is impossible the capchata "Verify you are not a robot" doesn't work no matter what browser you use I tried the most popular 3 and if you attempt to reset your password to gain entry it says it sent a mail that never arrives and spam is empty. Not impressed I will never use any of there products again because of the customer service process. I am canceling the credit card I used to ensure no more charges from this company since they explained to me it really is my only option since recurring renewals may still transfer if you replace your card. I am beginning to wonder who will be buying anything in the future with AI, bots, a lack of civility and just plain common sense that seems to be the norm in corporate organizations anymore.
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