misthub.com Reviews
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2.5 / 5
Average user rating
6593
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for misthub.com.
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misthub.com Reviews
Read real experiences from customers of misthub.com.
Brands may not incentivize or pay to hide reviews.
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Heidi Ruud
January 13, 2026
If there were zero stars….
If there were zero stars that’s what they’d get. I really wish I would have read the bad reviews before I ordered from them. They changed around their website and “forgot” to put my apartment number in the new one. I’m out 2 orders, $233.00. They emailed back once and now they’re ignoring me. I’m emailing them every day but they don’t answer. While looking at reviews I noticed they have a bad repertoire with the BBB. I’m going to contact them anyway. Please don’t order from these people. They don’t care about customers, absolutely don’t care, they’re out for money only.
Mo O
November 12, 2025
Sent me the wrong item and not following up
I ordered 10/29/2025 (2 weeks ago), and got my order 11/3/2025 (10 days ago). I ordered batteries, a vape kit that uses those batteries, and e-liquid. I got in the mail, essentially the opposite of what I ordered in terms of a vape starter kit and have been trying to get this resolved. I emailed them the day I got my order, and got a response the next day asking for a picture of the unopened and untampered product they sent, so that the warehouse could review. I've reached out basically everyday since, with new support tickets and emails to the chain I got an email from, just to get an update in regards to returning the item I got, or even a refund for the difference since the product I paid for was double the price of what they sent. I kept telling them I'm patient and would just like to know that this is at least being resolved. The straw that got me to write this review, was an email from Misthub asking me to leave a review for the Vape I "received". I left a review on their website and I'll leave one here to hopefully hear back. My order number is MH507138, I still haven't opened the wrong item that was sent, and have no desire to.
Dashon
August 30, 2025
Incorrect items received; poor response times
I ordered a few salt nic juices and pods. Most of the order was correct but on two of the juices I received the iced versions instead of non-iced. I emailed the company that night on 8/11/2025 after the order delivery to make them aware of the issue.I received the first response on 8/15/25 requesting photos of the incorrect juices. I supplied the photos the following day on 8/16/25. I didn't receive a response and I followed up on the chain on 8/22/25. I received a response 8/22/25 offering me a $6 discount to keep the incorrect items or stating they could send me a return label and compensate me once the return was processed.I responded on 8/22/25 informing them I would like the return label as I don't vape iced flavors and asked about the timeframe for the label. As of early morning 8/30/25 I've yet to receive a response. I replied again on 8/28/25 as a follow up.
Mark Hogeland
August 12, 2025
Didn’t get all of my order
Didn’t get all of my order. This is the fourth time I’ve emailed you. It’s the 5 pack of lost marry Watermelon I’d number 130303917
Renee
June 3, 2025
Placed an order on 5/23
Placed an order on 5/23. No communication from them as to my inquiries. Terrible customer service. Very disappointed. I want an immediate refund.
Coyote
May 15, 2025
I am being discriminated against and…
I am being discriminated against and harassed for no reason. This is the second time my order has been held up as possibly fraudulent. They want verification with a picture of my drivers license and a picture of me holding my credit card before they will process my $200 order. I have been a customer for years and they can see I order the same stuff. They know the credit card is valid. The first time a customer rep actually understood that was too intrusive and processed the order, this time they insist on verification after numerous emails. There is no phone number that works to actually talk to a person, and they will not call me.
Alexander
March 5, 2025
no refund or resend even if its their fault
I order from them, and they ship it to a different address. contact them for about a month and they never want to refund or resend, even after filling a case with with thew USPS letting them and me know it was shipped to a different address.
Tracy Strauss
February 25, 2025
Misthub has been very attentive and helpful
Every shipment I've received very quickly and as described
Sam
February 16, 2025
Sent me a broken mod
Sent me a broken mod and, when I sent them photos the same day it arrived, they expected me to ship it back (at my cost) for a refund.
Yvonne Mair
February 13, 2025
Fastest delivery
Fastest delivery, items arrived as order, will definitely by again
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