modaoperandi.com Reviews
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1.9 / 5
Average user rating
9504
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for modaoperandi.com.
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modaoperandi.com Reviews
Read real experiences from customers of modaoperandi.com.
Brands may not incentivize or pay to hide reviews.
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Mara
February 20, 2026
Do not buy there from outside the US
This website is totally unreliable and not up to the standard of the brands they sell. I ordered an item after asking for a confirmation re: an important feature of it from a customer representative. When I received the package, I discovered the product information provided was in fact a misstatement and that I could not use the item as desired. Customer service ensured that their mistake would lead to a full refund and on this basis I accepted to return the item. Turns out that they refuse to refund the full amount paid, and in particular taxes and duties, even though THIS IS ENTIRELY THEIR MISTAKE and I lost a lot of time handling the matter. This is absolutely not up to the standard of all other similar websites. I am suffering damage due to incompetent people at the customer service and wrong representations made by them. NEVER AGAIN.
Alex
January 29, 2026
I finally ordered 3 items from Moda…
I finally ordered 3 items from Moda after years of browsing their clothing. They were all pre-order with dates for when they would be available. The first item shipped on time but the fit was not great so i returned it. The second item was quite late and I had to email them to find out what was going on. It finally arrived. i loved it and kept it. I just realized I never received the third item, which was long overdue. I emailed them and received a reply saying it was no longer available and they would refund me. It seems to me that they misplaced my order and sold it the item to someone else! I will never order anything from Moda again. Will stick to Net a Porter. Quick and reliable every time!!!
Sarah Beityakov
November 26, 2025
Horrible customer service
Horrible customer service. Rude and miserable. They are very unprofessional and unaccommodating. Kati who says she’s one of the managers has no customer service skills and should not be working there. Rather pay triple the price and not deal with such nasty people. They are thieves
S M
October 4, 2025
Moda Operandi store credit
Moda Operandi changed their store credit policy without notifying customers. I had store credit, that was confirmed via email by Moda, would not expire. Moda changed their policy at some point and failed to disclose this to customers. I was told my credit expired and was given no notice to change of policy. This is stealing. I am so disappointed by the company and their failure to do the right thing and reinstate my credit.
Mariam Kerolos
September 15, 2025
Fake leather jackets
Fake leather jackets
Tatjana La Rocca
September 15, 2025
Worst customer service
Worst customer service. Very unprofessional and they lied constantly about my package being in transit. I ordered an item on August 28 and it’s September 15 and I still don’t have it. I’ve had to call them more than 5 times and I emailed them over 10 times. Please don’t use this website, they are awful and not worth the headache.
Brooke
August 27, 2025
intentionally misleading
Nowhere on the product page does it state that an item item is final sale. This only appears in small print on the checkout page, which is easy to miss. This feels intentionally misleading and not customer-friendly.
kel bel
June 27, 2025
They are holding my refund for weeks…
They are holding my refund for weeks now..items received. Fashion companies on the brink are known to float your refund for a month so this would make me wary of ever ordering from them again.
Deanna Shulman
June 8, 2025
Slow return
Unethical business. I returned a sweater that had only 1 available in the size I ordered. They received my return days ago and haven't refunded me yet they found the time to put the sweater back on their website. They should be refunding me before trying to resell the returned item.
Britt Courtney
March 21, 2025
Criminals
This company is full of really criminal money hungry people. What a disgrace of a company. This company and all staff really should be ashamed of themselves. I do not know how they can sleep at night knowing what goes on behind the scenes. The service is appalling as well and I would never purchase and ever recommend purchasing from here
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