moes.com Reviews
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Join 84+ users reviewing Moe's Southwest Grill. Read verified ratings and real customer experiences on moes.com before you order.
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2.3 / 5
Average user rating
84
Total reviews
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moes.com Reviews
Read real experiences from customers of moes.com.
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Pamela Jemerson
April 5, 2026
Do not purchase gift cards.
I’m really disappointed with my experience at Moe’s. During the holiday promotion, I purchased a $30 gift card and received three $5 bonus cards. Unfortunately, none of the bonus cards worked when I tried to use them—at three different locations.I reached out to customer service and corporate hoping for a resolution, but never received a meaningful response or fix to the issue.It’s frustrating to support a promotion that isn’t honored, and even more disappointing when there’s no follow-up or accountability. I hope Moe’s addresses this so other customers don’t have the same experience. You have lost a customer!!!
Brett Little
March 9, 2026
You will be discriminated against if you have disabilities
My wife and I visited the location at 6005-A wade hampton blvd, Taylor’s SC. We were denied service and made to leave due to having a task trained medical service dog. Even after trying to explain that he is a service dog and was fully vested with visible identification , we were still denied service . This was extremely embarrassing. The “manager” was very rude, judgmental and disrespectful to people with disabilities. I have sympathy for all disabled people that get thrown out that establishment. I suggest finding a place to eat that does not discriminate and accepts all people no matter of their disabilities.
Alicia Billingsley
March 9, 2026
Great food and statf
Great food and statf
Zoey Chambers
February 3, 2026
Their food and service is really good
Their food and service is really good. The manager helped out really well.
Izzy Smith
January 27, 2026
I had a wonderful experience
I had a wonderful experience, the staff welcomed me in individually, my food was received in a timely manner, and beyond delicious, Brandon and Ella were very kind and made my more experience a memorable one
Kaleb Conway
November 15, 2025
The customer service was great
The customer service was great! I’ve been there several times and have had nothing but the greatest customer service. Every time I go I order a stack, and get the chipotle ranch on it, and it is brought out to me fast, and hot. It is my favorite place to eat.
Tiffany Roberts
October 27, 2025
Honestly the place has a lot of…
Honestly the place has a lot of potential to be a great place to work. My experience was decent but I do think they need a better hiring process. I also think that all hiring paperwork needs to be done before stepping food on the line and working. I also think they need to have someone on each shift train the new employees that way there is no confusion about portion size and what is what. I would also like to add that I find it kinda of weird and sketchy that when asked about w2s or i9s or even what your pay is after your so called week of training you get the run around. Do better. You have many great employees there with the potential to make the place a wonderful establishment and it's sad your running those people away.
Robert M
October 21, 2025
This review is for the catering from…
This review is for the catering from the Bridgeville PA location. I ordered catering for thirty. I was expecting a catering van with a couple of people for set up. What arrived was one person in a personal vehicle and a small pull cart. It turns out that that was all my $400.00 had bought. I had expected the delivery person to bring a second or third round of food from their vehicle...but no. The portion sizes were obscenely small. We ran out of meat and rice after 10 people were served. I had to scramble and purchase $120.00 worth of pizza so the boys would not starve. This was for some of my son's football teammates. In addition the meat, esp. the chicken was dry and tasteless, it looked as though it had been sitting around for hours. I replied to a "please share your experience" email and subsequently spoke with Danelle Greco, Dir. of sales and marketing. As with all calls of this nature, she tried to convince me I was wrong, that the service was exemplary and she regaled me with tales of the past catering success. All of which meant nothing to my experience. Eventually she asked what she could do to make things right. I asked for a partial refund, (at least cover the cost of the pizza I had to order). At this she balked and said she needed to speak with her boss, Mike Geiger. She said he would call me that day Oct. 17 2025. She also sent an email confirming the same. As of today, Oct 21 2025 I have not gotten a call or email from Mr. Gieger.
Marcus Greene
October 19, 2025
Decent food
Decent food. Won't recommend the nachos with double meat. My biggest issue is the screw up on the order. I order a taco kit with steak and chicken and I only got the chicken. I order a set of meals and should've gotten 2 chips and salsa orders and i only got one. Nachos didn't have the double meat I paid for. Only chicken really. Again the food doesn't taste bad but the fact I didn't get what I ordered is just frustrating. The manager tried and offer a queso and Chips but that's not what I was missing. Next time I'll just check everything in front of everyone but I tried to be nice and take the employees word for it but other than that, the fact I'm missing food and wasn't going 30 minutes back to return it is just irritating. So CHECK EVERYTHING.
Jules
August 23, 2025
I've been going there for years
I've been going there for years. Went in today 1 hour after they opened. Cilantro rice was just plain white rice and worker put Cilantro and lemon juice in it with me standing there, which should have been done before opening. The tortilla warmer had not been turned on so they had to use the grill for my tortilla, and the steak was not fully cooked. I could see from the lobby it was pink. Ordered and paid anyway. Was charged for a homewrecker when I got a burrito WITHOUT guacamole. Then was told I was given a discount to make it the price of a regular burrito, which is what it should have been from the start. Worker interrupted my question to say hello and joke with coworker. Got home with my food and the steak with inedible. It was tough, chewy, and made me gag. Very, very disappointed in the Pooler GA location.
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