montblanc.com Reviews
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1.5 / 5
Average user rating
420
Total reviews
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montblanc.com Reviews
Read real experiences from customers of montblanc.com.
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ANIL MANDALIA
April 8, 2026
Staff judging customer by apperance
Staff judging customer by apperance. They should understand the concept of never to judge a book by its cover. What a shame.
Pame Ulloa
March 23, 2026
Extremely disappointing…
I had an extremely disappointing experience with Montblanc.I placed an order for a special gift for my future husband, expecting the level of service that a luxury brand promises. Instead, this turned into a 3-month ordeal filled with delays, inconsistent information, and a complete lack of accountability.Over the course of these three months, I was repeatedly told different reasons for the shipping issues. Each time I reached out, I received a different explanation, with no clear resolution or honest update. This level of miscommunication is unacceptable—especially from a brand that positions itself as premium.At no point did I feel that my order was being handled with care or urgency. I had to continuously follow up myself, and even then, I was not given a reliable answer about when—or if—my item would arrive.This experience has completely eroded my trust in Montblanc. When customers pay luxury prices, they expect not only high-quality products but also professional, transparent service. Unfortunately, that was not my experience at all.I strongly urge Montblanc to improve its customer service, communication, and order fulfillment processes. No customer should have to go through months of uncertainty and frustration like this.I would not recommend ordering from Montblanc based on this experience.
Hichem
March 19, 2026
I got a specs did not last long i rang…
I got a specs did not last long i rang them many times bad customer service i refuse to repair it i will never buy any thing from them not worth it
Iris D
March 12, 2026
Montblanc cufflinks
We bought Montblanc cufflinks for my son’s 21st birthday. They were deeply sentimental, and he only wore them once—on his wedding day. During that single use, one cufflink snapped clean off at the head. This is clearly a manufacturing fault.I contacted Montblanc, but they showed no interest in repairing or replacing them, simply quoting their two‑year warranty as the end of the matter.I’m now left with a high‑value, highly sentimental pair of cufflinks—one of which is broken and no longer fit for purpose. A very disappointing experience from a brand that markets itself on craftsmanship and quality.Buyer beware.
Jane Barnett
March 11, 2026
DO NOT BUY
DO NOT BUY. The Pen is stunning, but after sending the pen off for repair in October 2025, March 2026 I am still waiting for the pen to be returned. I have contacted Customer services three times this year, they have not responded in any way shape or form. Absolutely disgusted with their behaviour. Shocking.
Noela C
March 5, 2026
I placed a group order of engraved pens…
I placed a group order of engraved pens on behalf of my company and we received one with the name misspelled. Assuming it was a one-time mistake, we sent the pen back with a provided shipping label for the correction. After waiting for the pen to ship to them and then back to us, it was engraved wrong a SECOND time and customer service refuses to provide us with a new pen without hassling our employee for their pen a SECOND time.
james w wasnick
February 13, 2026
dont buy anything from Montblanc.com
dont buy anything from Montblanc.com. terrible customer service. package never arrived...clearly its lost but after weeks, still cannot get a refund. horrible experience. completely different experience to a local boutique which I would highly recommend because that is where I ultimately went to get what I needed. mind you, this web order was for refills so small $ value. would hate to have ordered a pen that is quite costly and then experience this lack of service. Avoid purchasing here.
121168tm
February 8, 2026
Bad service, the butique service is rude
I have bought and had repair warranty a 149 pen. I have bought and had repaired under warranty a Geosphere watch. Pens are basically good, not great, however the customer service is terrible. I was literally interrogated for 40 minutes at the MB butique, in a very rude and in a very offensive way. Pen was finally sent to MB and repaired (nib was groomed). The watch was repaired uncessecfully, after one year the same error occurs (chronograph gets stuck from time to time), watch was scratched in the repair, the service left dust in the case. Do you need any more recommendations?
Kerri Kramer
February 2, 2026
Montblanc - Disgrace
Montblanc, my father took his MontBlanc watch to MontBlanc on the 14th of July 2025, and after a million excuses and lies, he still does not have his watch nearly 6 months later! Disgrace!
Darron Gibbard
January 23, 2026
So very very poor
Like everyone else the servicing of my watch and a refinish has been a nightmare. I paid for a 10 year service of my watch which the quoted time is 4 weeks. I sent the watch back in August 25 and I still do not have the watch back.Customer service is shockingly poor and do not respond to emails. I do recommend you phone them as that was the only way I could get a status update.Montblanc found it, after many calls, and did the service very quickly. I have paid the invoice this week and have heard nothing back from them with a confirmation or shipping date.DO NOT BUY FROM MONTBLANC AT ALL
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