moosend.com Reviews
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3.2 / 5
Average user rating
81
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for moosend.com.
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moosend.com Reviews
Read real experiences from customers of moosend.com.
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Cathy Yarrow
March 3, 2026
Appaling customer service
Appaling customer service, auto renewal with no notice and not budging.
Roseanne Murphy
February 20, 2026
Predatory charging
My business closed in November and I cancelled my subscription then. Skip to today, 3 months later I've been billed for another year because the cancellation didn't go through on their end. It was 4 days after the money had been taken that I noticed it and I messaged straight away but they're refusing to give a refund. I have absolutely no need for this software and given it was an error on their side, I'm very disappointed.
Sarah
February 5, 2026
Customer Service is IMPECCABLE! And platform is Easy-to-Use
From day one, MooSend has been great to work with. I'm new to marketing, and their team made everything feel straightforward and accessible. They patiently walked me through all of my questions ( many of which were detailed and nuanced) and never made anything feel overwhelming. The level of support and clarity they provide really sets them apart.
Mia
November 11, 2025
not as cheap as advertised
so i tried using moosend because i wanted a quick, one-time email campaign tool that was either free or super cheap. they advertised “start free” and $9 plans, so i thought, cool. even if i need to upgrade, $9 isn’t bad.but the moment i started, i realized i couldn’t even import my subscribers through a csv. customer support was nice, but they told me i’d need to use an external site to clean my email list, which cost an extra $10. fine, i paid that to the external site, only for moosend to then say i’d exceeded my subscriber count even though the customer support person had told me there was no limit. so i had to upgrade for $24 on moosend (with no 30 day free trial as advertised btw, i was charged immediately)so now i’ve spent $34 for something that was supposed to be quick and low-cost. i’ll give them credit, the actual email design process was smooth and simple, but i ended up wasting way more time and money than expected. honestly, i could’ve just kept paying mailchimp (which is what i was trying to avoid) and saved myself the headache.
Larry Weaver
November 1, 2025
I've used quite a few of the popular…
I've used quite a few of the popular email servides over the last 20+ years, and I can say without hesitation, Moosend is the very best of the lot... by far.First of all, I write a long form, image-heavy newsletter that's coded in another app, so it's super important to me to use a service that can cleanly parse my html. I do on occasion use the drag and drop Moosend tools, and it's very good as well.I have found the support to be top-notch. I recently had a changed to a subdomain for email sending and ran into some issues with SPF, DKIM and Dmarc. Rashid from support was great, and worked with me to get things back on track. Definitely the best support experience I've had and miles better than any of the big name providers.
Thibaud Alary
October 22, 2025
Sarra took the time to help me with my…
Sarra took the time to help me with my set up including in a visio which is unusual for a software company to do.Everyone at Moosend has been great!
DJ Public School
July 18, 2025
Signed up for a trial
Signed up for a trial, logged in and then got tied up for the day. Later that night I login to my email and my trial is over. I reply requesting further explanation, and no response.
Wer Was
June 10, 2025
Spam Platform
Spam Platform
Avgoustinos Galiasos
May 9, 2025
Very approachable
Very approachable, easy to contact. Use them for the last 3 years with no issues at all. Automation workflow is well built
Mr R
May 1, 2025
Pure scam
Pure scam. avoid
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